Neil Patel

JANUARY 1, 2021

The best electronic medical records (EMR) systems can simplify a lot of the complex challenges today’s providers face. Here are the top EMR systems that are helping practices improve care, reduce burnout, and make every day less stressful for everyone who walks in the door. The Top Four Options for EMR Systems.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Intercom, Inc.

APRIL 23, 2018

The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach. Know your own systems. You are only as strong as the weakest link in your privacy ecosystem.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Let’s dive in! The size of your business.

Systems Review 145

Systems Review Software Review Scale Mobile 145

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Customer Support 102

Customer Support SaaS Software Review AI Search 102

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Neil Patel

SEPTEMBER 12, 2020

Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. Setting up a blog with a strong content management system helps to get ideas out in a sustained way. Some teams may also respond much quicker than others. eCommerce platforms.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. One of the strengths of SaaS is its ability to integrate with third-party systems, including other SaaS apps. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Neil Patel

FEBRUARY 15, 2021

We also reviewed six more contenders for the best web hosting for WordPress. Given it’s rather steep (but justified) price tag, we recommend this web host specifically for: Medium to large publishers WordPress websites that rely primarily on online sales Fast-growing startups Professional web designers and developers.

Engineering 112

Engineering Technical Review Systems Review Software Review 112

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. So as probably most listeners know, WordPress is a content management system for building websites.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Also used by smaller orgs with IT support. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support. Track page visits.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

User Pilot

OCTOBER 11, 2022

We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. You have abysmal customer support.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

User Pilot

APRIL 15, 2024

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience. Better customer support. Generic support without any personalization.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Self-service support. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload.

Strategy 105

Strategy Technical Review Technical Support Systems Review 105

Neil Patel

OCTOBER 15, 2020

Otherwise, poor performance could result in lost revenue. It’s made for developers and businesses that want to customize their hosting environment at the server level. 1 – Hostinger Review — Best Web Hosting Plan Under $1. So if you’re unhappy for any reason, just contact their support team for a full refund. #2

Scale 145

Scale Outsourced Development Systems Review Cloud 145

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”.

Customer Support 57

Customer Support Customer Success Retention Underperforming Technical Team 57

User Pilot

JULY 14, 2024

– Technographic — preferred device, browser, and system. – Value-based — how much economic value customer segments bring to your business. Customer segmentation vs market segmentation Market segmentation is a broader concept that divides the entire market into distinct groups. Need-based segmentation in Userpilot.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

ChurnZero

AUGUST 14, 2020

We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. The sticker price for WP Engine is higher than average, but it includes customer support from some of the most talented WordPress experts in the world. WP Engine has a reputation for “just handling” issues.

Management 137

Management Technical Review Outsourced Development Engineering 137

User Pilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MAY 29, 2024

Foster cross-functional team collaboration and communication. Best tools to use in your product development process: Userpilot – best tool for designing in-product experiences. Lucidchart – best tool for customer journey mapping. Asana – best project management tools for teams. Follow an agile mindset.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Market Research Technical Review 105

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. How does this sound? Ready to dive in? What is product analytics? Pendo Segments.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. And I joined as a customer support rep. Her team loved working for her. If not, you can send me bad pictures of dachshunds. It’s been a huge success.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. It also supports both mobile and web apps. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Heap vs Pendo: Heap Review.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

All that Saas

JULY 1, 2021

Today, we will have an in-depth PackageX Mailroom review – one of the best mailroom management solutions available in the market. Before we start this PackageX Mailroom review, let’s first understand why we need such software. PackageX Mailroom Review (2021) – Mailroom Management Software. 159 per location/month or.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. Then if you’re given the right tools, you can be more effective at doing that.

Engineering 135

Engineering Leadership Software Review Technical Review 135

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started! import) to submit your batch.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started!

Software Review 52

Software Review Systems Review Technical Review Pricing 52

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? They will fall asleep thinking about your company and wake up thinking about your company, and hopefully not in a bad way, in a good way. That’s true. Deals are getting done faster than ever.

Sales Recruiting 210

Sales Recruiting Development Team Review Technical Review Sales Hiring 210

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. Why is it important to collect customer feedback? Customer feedback is at the center of a customer-led growth strategy. Let me explain.

Strategy 98

Strategy Software Review Social Media SaaS 98

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Half-yearly business reviews to optimize cost and compliance.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

Baremetrics

JANUARY 24, 2021

Revenue churn vs. customer churn Up until January 2020, almost all of our growth over the past 5 years had been generated through a pretty traditional sales-led growth strategy. Due to this style, the customers that we converted were very loyal. This would enable us to increase the overall value of the system to customers.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71