Valuize Consulting

FEBRUARY 16, 2022

When it comes to implementing Agile for change management, I spoke to seasoned expert, Romain Belvas, Customer Success Technology Consultant at Valuize. Romain has over a decade of experience in Support, Customer Success Management and Operations. How did you get started in Customer Success?

Interviewing 52

Interviewing Strategy Scale Management 52

Valuize Consulting

AUGUST 2, 2021

Proving The Power of Customer Success. According to Totango , 91% of Customer Success leaders stated that their teams had expanded over the last year, with more than 12% saying they had grown by over 50% (2021). Q: What was your first job and how did you get started in customer success?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Customer advocacy is one of the most powerful marketing tools any brand can have.

Scale 234

Scale Sales Hiring Scaling B2B 234

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. 2) Map your customer success processes directly to your customer journey.

Customer Success 40

Customer Success Strategy Software Scale 40

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Why do you want to join customer success? So, does it fascinate you?

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. They may even be able to weigh in on what’s coming down the pipe for FastSpring’s platform.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

Sales Hacker

JUNE 5, 2018

On this episode of the Sales Hacker podcast, we talk with Cassie Young , Chief Commercial Officer at Sailthru about how data driven decision making can bring sales, marketing, and customer success all on the same page. Subscribe to the Sales Hacker Podcast. Sales Hacker Podcast—Sponsored by Gong.io.

Customer Success 51

Customer Success Data Marketing Sales 51

User Pilot

MAY 2, 2024

To increase customer retention, businesses use tactics aimed at improving customer satisfaction and strengthening their loyalty , like personalization and tight feedback loops. Why is customer retention important? SaaS companies rely on recurring subscription revenue from customers rather than one-time sales.

Retention 111

Retention Metrics Strategy Scale 111

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

User Pilot

NOVEMBER 29, 2023

TL;DR A retention specialist works to increase loyalty and customer retention by resolving customer complaints and implementing retention strategies. Also known as customer retention specialists, they are typically a part of the customer success or sales team. Average retention specialist salary.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Sales Hacker

NOVEMBER 16, 2020

The data source and analysis may vary, but the goal is always the same — to win more deals and increase revenue by improving overall rep execution, your sales process , or by fixing gaps in enablement and product. Sales surveys run in-house. I recommend: Outsourced buyer interviews with a clustered model. A Broad Scope.

Outsourcing Services 100

Outsourcing Services Data Interviewing Technical Review 100

SaaStr

NOVEMBER 26, 2019

Its customer base spans over 14,000 customers in over 100 countries. Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. We created and served up apps via the cloud on a subscription basis.

Scale 216

Scale Sales Hiring Underperforming Technical Team Sales 216

Sales Hacker

AUGUST 22, 2018

In this article, we’re going to break down the key things you need to know before you start your customer success job search. This article will break down: The fundamental skills required for a Customer Success job. Key tips for preparing for a successful job search. That’s where Customer Success comes in.

Customer Success 51

Customer Success Sales Hiring Communication Interviewing 51

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Let’s say the customer is going to the next stage and they want additional help, let’s say in [inaudible] of security.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

ChurnZero

APRIL 12, 2022

A CCO can help create a culture that makes the customer a top priority, ensuring that departments work together to offer an elevated customer experience at every touchpoint. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

Chart Mogul

JANUARY 16, 2020

As well as, how to use client testimonials strategically to make more sales. The value of customer testimonials. Which ultimately leads to more sales. One case study showed that testimonials on sales pages can increase conversions by up to 34%. Take this example from subscription box service, The Beard Club: Source.

Social Media 111

Social Media Software Review Sales Customer Lifetime Value 111

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. The subscription-based business model is rooted in the value your solution offers. Your customer success program is key in this case too. Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Upcoming funnel analytics in Userpilot.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. What young founders should know about customer success. We’re on iTunes.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. It considers subscription fees, additional purchases, upgrades, and renewals.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. How do you filter them in a manner that doesn’t grind your sales team’s time, resources, and productivity to an exhausted nub?

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

Sales Hacker

MARCH 16, 2020

This week on the Sales Hacker podcast, we speak with Luigi Mallardo , Chief Revenue Officer at Woffu. Luigi is a long-time CRO and sales leader in the European community, and he’s also the chairman of the Barcelona Revenue Collective. Let’s hear from Luigi about the subscription economy and the subscription business model!

Revenue 77

Revenue Scale Sales Hiring Subscription 77

SaaStr

MARCH 20, 2020

With the rise of product-led growth, are we seeing a fundamental shift in the structure of sales and marketing? How does Rachel see marketing move ever close to the function of customer success today? What is the optimal way for customer success and marketing to work together? * Harry Stebbings. Rachel Hepworth.

SMB 179

SMB Scale Startup Marketplace as a Service 179

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

SmartKarrot

MAY 12, 2022

This gap is filled in with a customer engagement manager. Customer engagement managers work with marketing and sales teams to ensure customers receive the value they signed up for. Customer engagement managers improve customer relationships. Why do you want this role as a customer engagement manager?

Interviewing 10

Interviewing Engagement Management Scale 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

Chart Mogul

JANUARY 16, 2020

As well as, how to use client testimonials strategically to make more sales. The value of customer testimonials. Which ultimately leads to more sales. One case study showed that testimonials on sales pages can increase conversions by up to 34%. Take this example from subscription box service, The Beard Club: Source.

Social Media 52

Social Media Software Review Sales Customer Lifetime Value 52

SmartKarrot

AUGUST 7, 2020

Customer success departments have different structures in different companies. The Director of Customer Success comes somewhere in the middle of the corporate ladder. Mostly they report to the Vice President of Customer Success or the Chief Customer Officer. If he succeeds, the company grows.

Customer Success 18

Customer Success Sales Hiring Scale Interviewing 18

User Pilot

JANUARY 26, 2023

Interviewing the most loyal customers will help you understand what motivates them. Your customer-facing colleagues interact regularly with users so make sure to seek their input. If you can understand what motivates your users to keep renewing their subscriptions, you can leverage it to increase loyalty across your user base.

Interviewing 98

Interviewing User Experience Development Management 98

SmartKarrot

JUNE 10, 2021

One of the best ways that you can take to is by imbibing a stellar customer exit survey and interview. Here, in this blog, we will walk you through the several nuances that you must learn to draft a perfect customer exit survey. What should you ask in your Customer Exit Survey? So, how do you do that? Let us get started.

Interviewing 10

Interviewing Scale Churn Subscription 10

ProfitWell

FEBRUARY 10, 2020

And finally, tips for those looking to dip into the subscription ecommerce space. Your top subscription news. Here’s a segment of the interview to get yours just the same. There's pre-sales content and then there's post-sales content. Pre-sales content, you're interested in your prospect, right?

Interviewing 40

Interviewing Content Marketing Subscription Payment Features 40

SmartKarrot

JANUARY 10, 2022

That’s why as a customer success manager, your best achievement could be the list of customer success stories you’ve managed to compile. But in this world of marketing overkill, the customers are fed up with sales spiels. What makes a great customer success story? But how do you sell?

Customer Success 10

Customer Success Banking Interviewing Subscription 10

Totango

AUGUST 8, 2017

Part III of this video series of interviews with Totango customers features two companies who used Totango to frictionlessly scale their customer success operations and teams. Anthony Enrico, Director of Customer Success, Emailage. Andersen Yu, Customer Success Manager, Front App.

Scale 48

Scale Interviewing Scaling Subscription 48