User Pilot

MAY 20, 2024

They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. Customer loyalty programs boost customer retention, repeat purchases, business relationships, and upselling /cross-selling opportunities, enhancing revenue and partnerships.

B2B 85

B2B B2C Retention Education 85

SaaStr

DECEMBER 10, 2023

One app we did add this year was Madkudu , to change the way we prioritize what leads Marketing sends to sales. #3. One of Gong’s operating principles is to “create raving fans,” and we have more than 4,000 of them. Other than your own, what app would you never let anyone take away from you no matter what: Chili Piper.

Leadership 296

Leadership B2B Branding Revenue 296

SaaStr

FEBRUARY 28, 2023

The economy is settling into a new normal (at least this year’s version of normal) and after two years of rocketing sales, some newer salespeople are experiencing their first sales cyles that aren’t influenced by the recent funding boom. Nicole has spent almost five years leading sales at Stripe.

Sales 200

Sales Management Operational efficiency. Forecasting 200

SaaStr

NOVEMBER 22, 2020

Can your product solve more of their problems? This will create use cases you can use to expand into adjacent organizations. Figure out what your immediate target group is all about and look for expansion opportunities. #2 Determine if your growth is product-led, sales-led, or marketing-led. Geographic regions.

Scale 310

Scale Scaling Technical Review Systems Review 310

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led? Given this, you must understand the role that each facet of the business plays in promoting that product, from marketing and sales to customer service.

Scale 250

Scale Sales Hiring Sales Marketing 250

Buffer Resources

APRIL 16, 2024

We were able to create a cohesive visual identity that people loved to surround themselves with. We were able to interact with customers to help them make purchasing decisions, give them styling ideas, and understand more about what they’re looking for to tailor our merchandising and product development in the future.

Social Media 104

Social Media Scale Sales Strategy 104

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Scale 109

Scale Sales Compensation Customer Success 109

SaaStr

FEBRUARY 8, 2022

Scaling a sales organization isn’t easy. Knowing which metrics matter and how to analyze them to increase your revenue and hit organizational sales goals is essential. . What makes a sales organization grow? What’s the best way to grow a sales organization? Enter your email below for the latest SaaStr updates.

Scale 218

Scale Sales Hiring Compensation Sales 218

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. Instead, it’s about understanding how to harness efficient growth.

Payments 130

Payments Payment Services Payment Solutions SaaS Payments 130

SaaStr

MAY 17, 2024

Your role is to listen and gently help the team be more efficient at what they’re already doing. Phase Three: Goal-Setting Stage three is about setting and creating strategy together with the leadership team. They saw an opportunity to bring in a company with the right DNA and complementary capabilities to accelerate that path.

Scale 224

Scale Technical Review Sales Hiring Artificial Intelligence 224

SaaStr

FEBRUARY 22, 2022

Ok we’ve talked a bit more on SaaStr over the years on how to hire a Great VP of Sales , but hiring a Great VP of Marketing is just as important. Maybe in some ways more so, in that you can generally hire a great VP of Marketing earlier. A lead commit, or a revenue commit, or an opportunity commit, or an MQL commit.

Sales Hiring 267

Sales Hiring Growth Hacking B2C SMB 267

SaaStr

JUNE 13, 2023

Here’s what I’ve learned across 3 startups of my own, and investing in 25+ more: Underpaying certainly leads to departures. Moderate overpaying does not appear to create any stronger retention. Sales folks in particular will stay until a big bonus check. A bit more here. Otherwise — maybe not. Don’t let it go.

Retention 198

Retention Startup Investment Sales 198

SaaStr

JULY 19, 2023

Ensure you take into account things like: How many qualified opps are you creating per month? How many qualified opps are there per sales rep? Step Two: Diagnose the Bottleneck to Closing More Revenue When your company doesn’t hit target revenue, it can be tempting to zero in on conversion rates. Do you need sales training?

Revenue 202

Revenue Acquisition Technical Review Systems Review 202

FastSpring

MAY 16, 2024

Attendees will create their own websites, explore VR and AI, and learn essential internet safety. Head over to the registration page to grab your ticket to get access to incredible speakers, unparalleled networking opportunities, and proprietary software that will maximize your experience even more!

Merchant Services 78

Merchant Services Payment Methods Payment Solutions Payment Services 78

ChurnZero

APRIL 1, 2024

This is a missed opportunity. Customer success is one of the most impactful teams on the post-sale experience. At Champify, we wanted to understand how previous experience impacted conversion rates across the sales funnel. By encouraging broad adoption CSMs widen the opportunities for boomerang customers.

Investment 92

Investment Sales Funnel Customer Success B2B 92

User Pilot

APRIL 30, 2024

Whereas PIM manages product data across sales channels for consistency and accuracy. Analyzing customer data to identify upselling opportunities without overwhelming users. In contrast, PIM deals with managing product data across various sales channels to ensure consistency and accuracy.

Management 105

Management Customer Lifetime Value Engagement Retention 105

Intercom, Inc.

JUNE 7, 2022

The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Not only are the leads coming in through live chat of higher quality, they’re also 82% more likely to convert. Opportunity.

Sales Funnel 245

Sales Funnel Sales Headcount Subscription 245

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Revenue 91

Revenue Sales Customer Success Technical Review 91

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences.

Scale 228

Scale Engagement Technical Review Business 228

User Pilot

APRIL 22, 2024

The insights from feature analysis help you: Identify feature opportunities. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Power features : These features are often intended for more advanced or experienced users. Improve product road mapping.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Sales Hacker

APRIL 4, 2024

Now is a better time than ever for your sales team to align their goals, motivations, and strategies for the upcoming year (and beyond). With a sales kickoff (SKO). But with the guidance of David Nour, CEO of Nour Group , we will prepare you to have the most effective sales kickoffs. And one of the best ways to do this?

Sales 90

Sales Technical Review Systems Review Engagement 90

User Pilot

MAY 20, 2024

For example: “Increase sales from referrals by 15% in the next six months.” Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Word-of-mouth marketing is more cost-effective than other channels. Wondering if you need one?

Scale 76

Scale Strategy Social Media SaaS 76

Buffer Resources

FEBRUARY 20, 2024

I’ve found that these approaches enhance connection and trust, invite more people into my online spaces, and streamline the process of audience growth and lead generation. These strategies helped me land my first high-ticket client three weeks after starting my business and hit my first $10,000 month in sales just four months later.

Scale 92

Scale Sales Funnel Development Social Media 92

Sales Hacker

MARCH 8, 2024

What you’ll get at ELG Con: Case studies from companies like Data, Cloudera, and more. A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales.

Scale 94

Scale AI Search Social Media AI 94

User Pilot

APRIL 22, 2024

Incorporating gamification like badges and progress bars to make the user experience more engaging. Customer success is essential for any SaaS business, as it provides opportunities to build long-lasting relationships with customers as they succeed with your product. Providing educational content to keep users engaged and informed.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

APRIL 8, 2024

The latter is less user-centric and relies on the sales team targeting the key decision-makers and nurturing them with sales pitches, presentations, and demos , to secure an enterprise deal for the whole organization. This reduces the role of the marketing and sales teams (but doesn’t eliminate them).

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

User Pilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. Using First-Party Data for Upselling : Collecting first-party data to enable contextual upselling inside your app and increase sales. Creating a welcome survey with Userpilot.

Trends 105

Trends Social Media AI Search SaaS 105

Buffer Resources

APRIL 22, 2024

As the founder of CoachRanks , I have the opportunity to work with life coach solopreneurs every week, helping them better understand marketing best practices. Don’t force it : Creating content via mediums you truly don’t enjoy is not a sustainable strategy! The number one most common theme that I see? Enter social media.

Social Media 105

Social Media Scale Growth Hacking Headcount 105

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. TL;DR For potential customers, your sales demos could be the deciding factor between converting or switching. This ensures that your sales reps know what script to follow. Of course not!

SaaS 95

SaaS Software Review Engagement Data 95

Buffer Resources

APRIL 10, 2024

  Perhaps more importantly, though, there’s now a diverse range of options for those looking to make money on Instagram and other social media platforms — and you don’t need millions of followers to do it. Seek legal advice : As sponsored content becomes more prevalent, protecting yourself legally is essential.

Payments 101

Payments Payment Methods Marketplace as a Service Payment Services 101

User Pilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. Adobe uses geographic segmentation to send emails about the new year to Asian audiences to enhance engagement.

Marketing 104

Marketing Customer Lifetime Value Technical Review Software Review 104

Subscription Flow

MARCH 1, 2024

A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service. When you have the correct payment gateway incorporated with ClickFunnels, that you can access a world of opportunities that will improve your online presence and maximize your revenue streams.

Payment Services 79

Payment Services Payments Payment Methods Merchant Services 79

User Pilot

APRIL 29, 2024

How do you create a segmentation survey? It’s used to identify new opportunities and understand the needs of potential customers. Book the demo to find out more! This enables more personalized and impactful approaches to meet customer needs. What questions do you use for different use cases? Let’s dive in!

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.

Innovation 87

Innovation Scale Revenue Technical Review 87

Sales Hacker

OCTOBER 20, 2023

Bridging the Content Chasm Sales is increasingly using strategic content creation and distribution as part of the sales process – from outbound, to advancing pipeline along, to awareness and education on social platforms. With that responsibility, often there is a need to create content to assist with the sales education process.

Sales Hiring 105

Sales Hiring Marketing Sales Sales Enablement 105

Buffer Resources

MAY 2, 2024

  This experience is a powerful reminder of the opportunities that await when you match great content with the right monetization strategy.   The simplest approach to video content monetization  Creating monetizable video content is like any other goal. Identify a goal that would positively impact your life.

Payments 80

Payments Payment Methods Social Media AI Search 80