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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

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Understanding the Nature of Payment Gateway Integration For Your Mobile App

Stax

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

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Lessons from going to market with the Solutions team at mParticle

Sales Hacker

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. to be the sales engineer during the sales process and then stayed on with customer post sale to manage the implementation process. Should your sales engineers also implement the software?

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Sparking conversations: How every team can benefit from conversational support

Intercom, Inc.

It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

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Is CHAMP The New BANT?

Teamgate

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification.

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How to balance customer success and revenue in sales

Intercom, Inc.

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.