SaaStr

SEPTEMBER 19, 2022

Customer success is a mindset or a continuous journey before it’s a department that takes an analytical approach towards retaining and constructing long-lasting relationships with customers. In other words, customer success is any function or group creating conditions for future revenue. Who should be your first customer success hire?

Sales Hiring 231

Sales Hiring Customer Success Scaling Construction 231

SaaStr

FEBRUARY 20, 2024

In a recent Workshop Wednesday, Tolithia Kornweibel, CRO, and Jamie Edwards, Head of Go-to-Market Operations and Tools, share how Gusto maximizes revenue so that you can do the same. Their hope in sharing this model is to help fellow revenue professionals grow their businesses similarly.

Scale 202

Scale Sales Marketing Construction 202

Clouded Judgement

MAY 5, 2023

Microsoft was more constructive that the optimization headwind would return to normal in the next couple or few quarters. I’m excited about the potential for a more constructive environment as we get closer to year end. Revenue multiples are a shorthand valuation framework. Amazon not so much. Top 5 Median: 10.7x

Cloud 130

Cloud Construction Trends Revenue 130

Upscope

MAY 7, 2021

Churn and Net New Revenue The weird thing about net new revenue. Customer success The overlap with sales and all the different ways people do customer success. Metrics The metrics we see quoted. The ones we understand. Content marketing and SEO Time taken. Copywriting APP, Bucket brigades, FAB, PAS, the 10 questions.

Construction 52

Construction SaaS Sales Hiring Onboarding 52

SaaStr

OCTOBER 11, 2023

Monday has gone from $7m in 2017 to over $700m in revenue today, showcasing the sheer power of compounding revenue. Big Brain was an internal tool to track revenue, marketing expenses, and usage of the product. Surprisingly, churches and construction companies signed up. But they refused to fly blind. Measure it.

Scale 164

Scale Sales Hiring Scaling Banking 164

SaaStr

OCTOBER 27, 2023

With two caveats… They have to close a significant amount of revenue themselves. If you can’t check all of those boxes that definitely make things a little easier for you, then the only box you can check is revenue. Be rigorous as a founder and define your TAM narrowly on where you get the majority of your revenue.

Sales Hiring 233

Sales Hiring Scale Venture Capital Generative AI 233

Totango

NOVEMBER 10, 2023

80% of net revenue comes from the customer base. Plainly put, CS needs to demonstrate value in terms of top-line revenue and increased customer lifetime value. It’s a false construct to say marketing, customer success or customer experience owns it. And, most importantly, by building understanding and trust with CFOs. “If

Customer Success 97

Customer Success Construction Customer Lifetime Value Leadership 97

InsightSquared

MARCH 25, 2021

Capture your revenue teams’ engagement activity without burdening them. Improving the sales team’s early-stage conversion rates requires a coordinated approach between sales, marketing, product management, field enablement, and the sales/revenue operations teams.

Revenue 71

Revenue Systems Review Forecasting Technical Review 71

Tom Tunguz

MAY 10, 2022

The US Government enacts the Securities Act of 2023 to regulate crypto assets: their sale, their construction, FDIC admittance for stablecoins, and the establishment of a new regulatory body modeled on the the Securities Act of 1933. Token holders demand dividend/revenue share rights in addition to voting.

Banking 262

Banking Government Construction Startup 262

SaaStr

MARCH 11, 2021

The majority of Shopify revenue is from payments and merchant services, not even software. Vertical SaaS leader for construction Procore at $500m ARR charges per project volume and per product, not per seat. Fast forward to 2021, and many SaaS and similar products don’t really charge upfront fees: 50% of Zoom customers pay monthly.

Merchant Services 206

Merchant Services SaaS Payments Payment Solutions Payments 206

Clouded Judgement

JULY 7, 2023

The strength was driven primarily by a jump in leisure, hospitality and construction. Top 10 EV / NTM Revenue Multiples Top 10 Weekly Share Price Movement Update on Multiples SaaS businesses are generally valued on a multiple of their revenue - in most cases the projected revenue for the next 12 months.

Cloud 130

Cloud Construction Subscription Payment Features 130

ProfitWell

DECEMBER 5, 2019

Recurring revenue is the lifeblood of subscription companies, and for good reason. Finally, recurring revenue gives the company a sense of predictable revenue and compounding growth. Throughout this article, I’ll unpack what recurring revenue is, some examples of different models, and revenue metrics you need to track.

Payments 56

Payments Metrics Revenue SaaS Payments 56

SaaStr

JANUARY 19, 2023

Looking at revenue as the primary scale makes sense from an outside perspective. Can your startup fit into an existing programmatic commercial construct, or is there something the company has to work with you to build?

Technical Review 202

Technical Review Startup Scale Software Review 202

Blulogix

FEBRUARY 12, 2024

Subscription-Based Monetization: A Strategic Imperative for the Digital Age By BluLogix Team The digital transformation sweeping across industries has introduced a paradigm shift in how businesses generate revenue and engage with customers.

Subscription 64

Subscription Payment Features Scale B2B 64

Clouded Judgement

JUNE 9, 2023

Expansion revenue is still declining (we see this in falling net retention rates), but gross retention remains strong. They were also more constructive on cloud optimizations bottoming. Revenue multiples are a shorthand valuation framework. New customer growth seems to be picking up. Overall Stats: Overall Median: 5.7x

Trends 130

Trends Cloud Azure AWS 130

SaaStr

JANUARY 6, 2021

Archdesk , a construction management platform, is looking for a candidate with up-leveling experience to help them mature from mid-market to enterprise deals. Help us manage and scale tens of millions of partner and sponsor revenue. More on this opportunity here. More on this opportunity here. Yes, we’re hiring too! Apply here.

Sales Hiring 316

Sales Hiring Scale Payment Solutions Payments 316

SaaStr

OCTOBER 7, 2022

Another factor adding to this lack of constructive criticism is the experience of investors themselves. Because SaaS companies have high margins, revenue became a proxy for EBIT, and the valuations changed to multiples of revenue. The revenue quality and retention rates are more a part of conversations now.

Venture Capital 197

Venture Capital Marketing Startup Construction 197

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Tom Tunguz

JANUARY 17, 2019

Procore targets construction with their software and Veeva targets pharmaceuticals with their CRM. Agencies scale revenue linearly with people. To grow revenue, an agency must hire more people. Most technology companies scale revenue independently of people. Both of those businesses are now worth more than $3B.

Machine Learning 233

Machine Learning Artificial Intelligence AI Startup 233

Andreessen Horowitz

SEPTEMBER 19, 2023

Instacart was taking a unique approach to tackling this category, using a four-sided marketplace dynamic: By partnering with physical grocers, they were able to leverage those partners’ existing investments in construction and inventory. Instacart didn’t need to build and stock warehouses.

Marketplace as a Service 138

Marketplace as a Service Scale Underperforming Technical Team Construction 138

SaaStr

APRIL 6, 2023

Even better, include an update, dynamic projection of your top line revenues as well. Criticism that at times doesn’t feel all that constructive. This shouldn’t be hard. Take your burn rate for the last 4 months, average it, and include it as your Cash Out Date. It actually only takes 5 minutes to do, more on how here. #5.

Construction 213

Construction Investment Engagement Revenue 213

Sales Hacker

NOVEMBER 19, 2020

New Construction Data. In the United States alone, private construction spending reached approximately $992 billion in 2018. Access to new construction intent data could be your golden ticket to exceeding your sales goals. This type of data can include but is not limited to: Companies initiating new construction.

Data 110

Data Construction Software Review Sales Hiring 110

Point Nine Land

OCTOBER 8, 2021

Construction, a core industry ready for disruption One (very old school) industry we’ve been fascinated by for a very long time has been the construction industry. The industry is also very fragmented with circa 3 million construction companies in the EU. Hundreds of thousands in Europe.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. Some well-known examples are Adobe, a design and creator platform, Autodesk, a leading construction management system; and Meditech, a healthcare information systems solution.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaStr

DECEMBER 29, 2019

it wasn’t until later on in 2007 that we had enough revenue to create a large enough group of customers to go on a 10 Year Journey with. I know some VCs will take shots at this statement, and I mean it more as a construct than a reality. This is the one thing you can really bank on in SaaS and with recurring revenue.

Scale 344

Scale Churn Construction SMB 344

Nimble - Sales

AUGUST 26, 2020

The Architectural Engineering and Construction Solutions (AECS) Market is forecasted to grow by $4.7 In the USA alone, the engineering and architecture services market entails 110 thousand companies with total revenue of $290 billion. billion during 2020-2024.

Construction 142

Construction Forecasting Engineering Trends 142

Valuize Consulting

MARCH 8, 2018

To create and sustain a growing and profitable B2B SaaS business you need a powerful revenue retention and expansion engine at its heart. As with all powerful and reliable engines, your revenue retention and expansion engine must be constructed with components that fit seamlessly together.

Retention 40

Retention Revenue Construction SaaS 40

A Smart Bear

JANUARY 4, 2018

Late last year we passed $100M in annual recurring revenue. That revenue is thanks to 75,000 customers, earned through the hard work of 500 employees across six offices on three continents. We just announced a few more things. Long-time readers of this (11-year old!!)

Engineering 70

Engineering Investment Revenue Technical Review 70

SaaStr

DECEMBER 29, 2023

A seed stage founder of a construction tech company at $1.5M CS reporting to revenue is a terrible idea, but that ship has already sailed. If you’re behind in your segment, fix it in Q1, or you won’t pass in 2024. The market wants it. Q: As you scale, how metrics-oriented should the company be?

Scale 220

Scale Sales Hiring Customer Success AI 220

Blulogix

FEBRUARY 12, 2024

This mindset shift is pivotal for identifying new revenue opportunities, enhancing customer value, and driving business growth. Encourage employees to think creatively about how their work impacts the customer experience and, by extension, the company’s revenue and growth.

Innovation 52

Innovation B2B Construction Leadership 52

Sales Hacker

MARCH 12, 2023

Email CTA example combined with automated drip outreach sequence In this example, I combined a CTA with the Predictable Revenue Cold Calling 2.0 Editor’s Note: Guest post by Matt Smith and Aaron Ross best selling author of Predictable Revenue, and creator of The Predictable Revenue Bundle. You want them to book a meeting?

Construction 105

Construction Engagement Sales Consulting 105

Subscription Flow

DECEMBER 28, 2023

ARR Per Employee Every company has some revenue targets, and when they get revenue, they conduct audits to see how this revenue was generated and how it was spent. When you are to work on the task of securing funding for your SaaS project, you also need to see the revenue that you are already generating.

Metrics 52

Metrics SaaS Finance Acquisition 52

Buffer Resources

OCTOBER 24, 2023

I did not help clients move toward their own revenue goals.  Or I would end up with a lot of free time and no revenue.   I knew that I needed a more predictable revenue. But then a client would unexpectedly leave, and I was suddenly down in revenue.   Before, I used to just work on my clients’ needs.

Outsourcing Services 114

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 114

Intercom, Inc.

FEBRUARY 18, 2020

“Our growth is not just in our office, but growth in customers, revenue, people, dinners, lunches, lines of code, bugs, features, tests, everything” A lot has changed in the past six years across the board, but looking at technology, the web, JavaScript, there has been huge change. The web has also gone through massive change.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

ChurnZero

FEBRUARY 14, 2023

That nuance is derived from three underlying factors: Construct. Customer Success metric 1: recurring revenue Recurring revenue is the total value of a subscription at the end of a given period. It can also be calculated as churn by revenue. If they don’t renew, those two customers together represent $400 in lost revenue.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Intercom, Inc.

AUGUST 27, 2020

Take Caterpillar , the world’s largest construction equipment manufacturer, that has been selling tractors, engines, and other machinery for nearly 100 years. The goldilocks approach can be used to deliver increasing value to your customers, improving your relationships with them and boosting your revenue too.

Scale 211

Scale Payments Subscription Payment Features 211

Intercom, Inc.

JULY 2, 2020

In her own words , “When you take care of your customers, the revenue comes.” Support leaders need to enable teammates to drive to the right customer outcomes while also creating avenues for constructive feedback. Pam is a seasoned support leader with a resume that reads like a who’s-who of Silicon Valley greats.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253