User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Heres what can work for you right now: Engage with your community. But simply posting generic content wont cut it.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Monitor engagement with specific features or page elements. Improve collaboration and break down data silos by sharing session insights directly with your UX, development, or support colleagues.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Full Session

DECEMBER 23, 2024

Look beyond basic stats watch live session recordings and see precisely how people engage with your site from start to finish. Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. View all user behavior data in one clear, simple dashboard.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job? Apply here 2.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Valuize Consulting

JUNE 10, 2025

From my perspective working with leading enterprise companies to optimize their CS strategies and operations, I’ve seen firsthand how specific, deeply embedded data challenges can undermine the incredible work CS Operations teams do. Inability to Train Predictive AI: This is a complete showstopper for any predictive AI initiative.

Customer Success 52

Customer Success Technical Advisors Data Underperforming Technical Team 52

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. Navigating payroll, benefits, and compliance shouldnt slow you down. Thats where TriNet comes in.

AI Search 66

AI Search Technical Review AI Scale 66

User Pilot

DECEMBER 8, 2024

Free plan available for startups and small teams. Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment. Data privacy protection : Ensure sensitive user information is masked or omitted to maintain compliance with privacy regulations. Includes free trial for paid plans.

Enterprise 105

Enterprise Startup Technical Review Software Review 105

User Pilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. So how do you ensure your app is intuitive, engaging, and built for long-term success? My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. Profile startup.

Mobile 59

Mobile Engagement Strategy Underperforming Technical Team 59

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? Let’s start with product-led growth (PLG).

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 216

Underperforming Technical Team Sales Hiring SMB Enterprise 216

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Sales Underperforming Technical Team 147

Neil Patel

DECEMBER 13, 2020

DocSend – Best for sales engagement FileCenter DMS – Best for going paperless PandaDoc – Best for closing more deals Rubex by eFileCabinet – Best for automating daily tasks MasterControl – Best for enterprise compliance. Document Engagement Metrics. Microsoft Word won’t tell you that.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 111

Technical Review Development Team Review Underperforming Technical Team Systems Review 111

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Scytale

MAY 30, 2025

TL;DR Information security compliance is crucial for protecting sensitive data and maintaining customer trust, and it applies to businesses of all sizes across various industries. Automation and compliance frameworks like SOC 2 and ISO 27001 simplify compliance and help to mitigate risks. Zero trust security: Trust no one!

compliance 52

compliance Technical Review Development Team Review Underperforming Technical Team 52

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. Stop bad actors before a transaction is even processed.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Subscription Flow

OCTOBER 2, 2024

Operational Weaknesses The biggest cause of revenue leakage is the operational inefficiencies which occur behind transaction processes. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice. Following are the seven common factors behind revenue leakage: 1.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Sales Hacker

FEBRUARY 16, 2021

Sam Jacobs: This week, we’ve got another great episode for you with Kristin Twining , VP of business development and inside sales for FireMon. They just launched a new way to learn how their team follows up with every lead in record time after virtual events and turns them into revenue. I lead a growing team of 16 people.

Sales 130

Sales Underperforming Technical Team Travel Development 130

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. They don’t engage. You’re not engaged. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 162

Payments Merchant Services Payment Solutions Payment Services 162

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 98

Underperforming Technical Team Scale Cybersecurity Social Media 98

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

yoursales

JUNE 1, 2023

The Importance of Capturing Client & Prospect Communication Enhanced Customer Understanding By capturing external communication, sales teams gain valuable insights into the needs, pain points, preferences, and motivations of their customers.

Communication 82

Communication Underperforming Technical Team Sales Social Media 82

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. Employee engagement skyrocketed, and the firm met or surpassed 4 of 6 criteria of the Fortune 100 Best Places to Work. I kinda like it.

Scale 98

Scale Underperforming Technical Team Headcount Software Review 98

User Pilot

AUGUST 31, 2023

Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). Heap for cohort and retention analysis In Heap, you can use Retention charts to visualize engagement over time by tracking the number of users that repeat specific actions. If you want to track other types of behavior (i.e.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. On the other hand, PLG companies are introducing sales teams and processes to deal with being pulled upmarket as their existing customers grow. .

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Appcues is another well-rounded adoption platform with advanced functionality.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Scytale

JULY 23, 2024

A single breach could devastate your reputation and customer trust – not to mention the hefty fines for non-compliance with PCI rules. The Benefits Go Beyond Compliance Sure, checking that PCI compliance box is crucial. That’s an absolute goldmine for hackers. That’s why PCI penetration testing is so critical.

Payment Services 52

Payment Services Merchant Services Underperforming Technical Team Payment Methods 52

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. What limitations or barriers prevent you from adopting and engaging with the portal?

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40