SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. With a multi-billion dollar valuation and a trajectory to double growth annually, Vanta is seizing the spotlight.

Strategy 208

Strategy Scale Sales Hiring Startup 208

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Technical Advisors Consulting Scale 19

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Remain on top of customer news and new features, and use insights in every meeting to obtain growth. Apply here: [link].

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Kellblog

JANUARY 3, 2022

When an idea succeeds, great — let’s scale it up. Hire a few other staff like in functions like customer success, support, and services to support the team. With experienced leadership. If it worked, you’d be worried about scaling up, not still worried about how to open Europe.

Sales Hiring 126

Sales Hiring Scale Consulting Leadership 126

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Recruit, train, mentor, and scale the team. Happiness Engineers.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SaaStr

JANUARY 21, 2021

But it’s vital that in the service of our customers (especially the way we strive to serve our customers), we don’t ever overlook the experience of employees. In our first few years, when we were just taking off, we were scaling at supersonic speeds. As we did, we set our sights on larger customers. The result?

Scale 151

Scale Sales Hiring SaaS compliance 151

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

Andreessen Horowitz

NOVEMBER 17, 2023

And as I looked through the list of things like HIPAA compliance and cloud prem solutions that our customers were really, really clamoring for, I thought, “there’s no way we will build any of this,” right? The second thing I think, day to day, we just got way more customer-focused.

Sales Hiring 93

Sales Hiring Scale Sales Underperforming Technical Team 93

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

Sales Hacker

SEPTEMBER 11, 2020

Series B: This is when a startup has developed a substantial user base and has proven to investors that it’s ready to scale on a larger level. This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. Website traffic increases.

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

SaaStr

DECEMBER 1, 2021

With two weeks left to go until SaaStr Scale 2021, we’re looking at an incredible speaker line-up this year. Tickets to Scale are free, so be sure to sign up to join us live on December 15th! SaaStr Scale is dedicated to bringing you the playbooks for scaling to $100M and beyond. Mark Wayland, CRO @ Box.

Scale 197

Scale Scaling SMB compliance 197

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? There’s already a movement towards personalization and relevance at scale, even at the small and medium size deals. Rule #4: Establish Familiarity & Thought Leadership.

Scale 95

Scale Enterprise Marketing Sales 95

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. We do what’s called customer advisory boards, where we bring our champions together with representatives from marketing and sales.

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. These companies can scale really efficiently. We have over 1100 customers across the globe. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.”

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 132

Scale Engagement Sales Sales Enablement 132

Sales Hacker

JANUARY 5, 2024

More for your eyeballs: David Sacks published a great piece about the dark side of sales , outlining sales incentive problems and elements of the sales compliance regime. He has been a leader at Gong for eight years, previously holding the titles of Chief Customer Officer and Chief Operating Officer.

Scale 97

Scale Sales AI Social Media 97

Intercom, Inc.

SEPTEMBER 28, 2021

Product management varies depending on your industry, company stage, company leadership, or teammates. But one thing is consistent across every product management role – a deep focus on the customer. . In recent years we have increasingly focused on upmarket, enterprise-scale customers.

Scale 249

Scale Management Sales Hiring Healthcare 249

SmartKarrot

SEPTEMBER 1, 2022

When you land an enterprise client, you must be prepared to scale your business to meet their needs. Factors affecting purchasing decisions include your company’s market leadership, reputation, and visibility. ” Remain focused, and do not let yourself (or your firm’s leadership) get disheartened.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MAY 17, 2019

As for Godard, he founded his first business, BigMachines, in 2000, a business he scaled to $50m in revenue and over 300 people up until it’s acquisition to Oracle 11 years later for $400m. Where does Godard believe that things really start to break down in the scaling of an organisation? I love that frugal scaling.

Scale 149

Scale Sales Hiring Software Review Leadership 149

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. How I Raised Myself from Failure to Success in Selling. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales). Steal Like an Artist. The Decision Book.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JANUARY 31, 2020

What have they done that has allowed them to scale faster than others? 304: If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. I do have to ask, you spend an incredible 13 years there and really saw the hyper scaling firsthand.

Scale 172

Scale Sales Hiring Pricing Leadership 172

SaaStr

NOVEMBER 19, 2019

Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need. Some compliance factors had added fuel to our fire in terms of more people wanting to adopt. Want to see more content like this? Join us at SaaStr Annual 2020. We were profitable by 2009.

Scale 169

Scale SMB VP of Engineering Leadership 169

SaaStr

DECEMBER 31, 2019

And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Bela : I actually agree with that, I think actually the key to success is not to say this is your world, this is my world, but partnering together to bring that value to the users. Shanee : It’s a scale question.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

Sales Recruiting 173

Sales Recruiting Sales Hiring Scale Branding 173

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. So Bernadette Nixon recently joined Algolia as CEO. I don’t know anyone right now.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Jen believes everyone should have the opportunity to be seen, heard, valued, and empowered for success. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

APRIL 6, 2022

With Configure Price Quote (CPQ) software , companies of any size can achieve scale and overcome the above obstacles. By enforcing pricing guidelines and improving coordination with sales and revenue teams, CPQ software enables finance teams to ensure compliance and gain more accurate revenue insights. Scaling sales operations.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

DECEMBER 10, 2019

So the scale is sort of mind blowing in certain ways. I’ve learned a lot about just the financial system at scale. It’s really kind of interesting to be inside a financial institution that operates at that $2 trillion scale. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Yeah.

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133

SaaStr

JULY 2, 2019

Dannie : What the early Slack team did very elegantly with Stewart’s leadership is, design a product that is so intuitive and so frictionless to sign up for, that it can add value from the get-go. We’re about 13 or 1400 employees, and a good portion of us are in sales and customer success.

Enterprise 146

Enterprise Scale Sales Hiring SMB 146

SaaStr

JULY 11, 2019

So Zendesk referred you leads because they’re competitive, their pseudo competitive product broke it’s scale. One was because their existing product just didn’t scale. So even seven years later, now we are at a different scale. You need customer success, you need, you need professional services.

Sales Hiring 256

Sales Hiring SMB Scale Cloud 256

Sales Hacker

DECEMBER 8, 2017

Full impact of new GDPR regulations and compliance laws – likely to hurt many outbound focused businesses who fail to comply. The role of text messaging and other unconventional communication channels in sales prospecting and customer success. – Emmanuelle Skala , VP of Customer Success, Toast.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96