SaaStr

AUGUST 10, 2022

Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale. So why did it take so long to grow so explosively?

Sales Hiring 220

Sales Hiring Scale Company Culture Leadership 220

Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. But no sales team can afford to grow without intention. While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

JANUARY 30, 2023

Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Trust the process.

Sales Hiring 240

Sales Hiring Payment Services SaaS Payments Scale 240

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. That’s great strategy. I think over 25 years of working and leading teams and being on some that are high-performing and some that outright failed. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 178

Scale Underperforming Technical Team Scaling Leadership 178

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. This promotes success for your company as well as your customers. Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. Incorporate customer feedback.

Scale 85

Scale Customer Success Retention Strategy 85

SaaStr

SEPTEMBER 14, 2022

Also, as Peter Drucker has said : “Culture eats strategy for breakfast.” If you establish the culture early—by choosing the right partners to start with, it will make your work much easier further down the line. After being useful, UX is the leading factor impacting user retention. “I Pick the right partners to scale.

Scale 225

Scale Venture Capital Sales Hiring SMB 225

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. We spoke to leaders at companies such as Lattice, Yotpo, and Frontify to get their take. In March, McKinsey & Co. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

SaaStr

APRIL 20, 2022

This famous quote from self-help author Robert Collier applies to every sales organization because excellent results come through repeatable activities, not one-off wins. Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. Implement systems to attract great talent.

Sales Hiring 225

Sales Hiring Scale Retention Sales 225

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 129

Scale VP of Engineering Mobile Scaling 129

SaaStr

APRIL 28, 2023

Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. 100% of scaled companies are distributing. They have people across the world.

Scale 209

Scale Sales Hiring Sales Business 209

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

OCTOBER 13, 2023

Now, let’s look at some tried and true strategies that worked for Expensify, and maybe they’ll show you that you can have your cake and eat it, too. Strategy #1: Iterate Using Real User Feedback Make it a habit to iterate on your product using real user feedback. Sometimes… It may be a better strategy to use an outsourced team.

Outsourcing Services 251

Outsourcing Services Sales Hiring Scale SaaS 251

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. Starting Your International Sales Team. The key to starting an international sales team is having the right people in your landing team. A mercenary is driven by the sale.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Sales 100

Sales Hacker

OCTOBER 26, 2020

The same can be said for sales enablement. Earlier in my career, I helped build a global sales enablement team at Oracle Marketing Cloud that designed, deployed, and measured a sales onboarding program integral to a business unit responsible for $675M in annual recurring revenue. Sales Onboarding. Sales Onboarding.

Sales Enablement 105

Sales Enablement Sales Hiring Scale Sales 105

SaaStr

AUGUST 15, 2022

If you want your start-up to succeed and scale, the first thing you have to do is build a stellar team. Change the target persona or company size you’re presenting to. . But, if you can take a prospect who wasn’t originally a big believer and convert them into a customer, that’s a huge advantage.

Scale 208

Scale Marketing Scaling Communication 208

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And so those depending on the stage of company, those have varying factors.

Sales Recruiting 252

Sales Recruiting Sales Hiring Scale VP of Engineering 252

SaaStr

APRIL 26, 2022

It’s the never-ending stereotype –– marketing and sales are eternal “frenemies.” In this session, Tolithia Kornweibel, CRO at Gusto, shares advice on creating sustainable partnerships between marketing and sales. . Reach out directly as the company founder or CEO, lead with what you are doing for customers, and share your pain points.

Leadership 200

Leadership Sales Hiring Sales Recruiting Scale 200

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . He highlights the three key strategies that helped TripActions scale and boost their revenue. Develop a well-defined vision. Define your crisis.

Travel 213

Travel Revenue Underperforming Technical Team Scale 213

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

Scale 218

Scale Artificial Intelligence Technical Review Software Review 218

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 196

Scale Scaling Sales Hiring Cloud 196

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So we decided to take you to know three specific topics which are hiring, culture and sales. So, of course, you all know that to scale. Alix de Sagazan: Yeah.

Sales Hiring 112

Sales Hiring Scale Sales Recruiting Company Culture 112

Intercom, Inc.

FEBRUARY 25, 2021

It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. So, it’s been a full and fun ride.

Scale 211

Scale Consulting Interviewing Customer Support 211

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

SaaStr

APRIL 6, 2022

Notion CPO, Madhu Muthukumar, looks back at his experience leading product teams at top SaaS companies to pull insights on the first 90 days of a product leader. This strategy also takes time, so be patient as you lead those on your team toward greater belonging. Prioritize scaling and building your team.

Scale 196

Scale Leadership Scaling Interviewing 196

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. Zara Burke , Lead Editor. I’m in awe of any support team that has been able to keep their heads above water, never mind support and delight thousands of customers at internet scale. Like many others on the team, I love a good pun.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

OpenView Labs

OCTOBER 26, 2021

Does your product-led growth strategy deliver on its promise to customers and prospects? . The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . How not to get funded.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. “Ironically, our desire to seem professional sometimes stops customers or prospects from connecting with us on an emotional level.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 167

Cloud Scale Trends Machine Learning 167

SaaStr

MARCH 7, 2022

The world of sales is evolving as rising costs and shifts in buyer behaviors continue to change. An emerging strategy that organizations are adopting to grow revenue more efficiently is inside sales. Inside sales refer to the practice of selling from office premises via phone, email, or video calls. Step 1: Collect data.

Scale 237

Scale Sales Hiring Scaling Sales 237

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion acquisition is just one milestone in the early innings of the company’s story. Yes, it does not scale, but the beauty is the product. Does it have to be in person? What questions reveal the most?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

APRIL 16, 2020

How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How are PagerDuty shifting their strategy? How does PagerDuty gain a sense of company morale at scale? 326: Gusto’s Lexi Reese walks you through scaling high performance teams.

Scale 177

Scale Underperforming Technical Team Leadership Branding 177

Intercom, Inc.

SEPTEMBER 1, 2021

When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams. Product strategy: Partner closely with product to influence the product strategy and roadmap, closing gaps and capitalizing on opportunities. This makes our roles more satisfying. Relationships are key.

Product Marketing 138

Product Marketing Marketing Sales Hiring Scale 138

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. When you first got your CS roles, was the strategy already there?

Customer Success 102

Customer Success Scale Sales Hiring Leadership 102

OpenView Labs

DECEMBER 22, 2021

We spoke to, Francesca Krihely, Senior Director of Developer Experience at Snyk, who knows all about what marketing strategies are landing with the developer community. . Another guest, Paige Paquette built and scaled platform and developer marketing at Slack. Company culture is a main driver of innovation. One problem?

Scale 73

Scale Entrepreneurship Cybersecurity PayPal 73