Sales Hacker

APRIL 29, 2019

This week on the Sales Hacker podcast, we speak with Travis Huff, Director of B2B Sales at Wayfair. He discusses how Wayfair transforms spaces to mimic company culture. The importance of three tactical sessions per month w/your sales reps. Training effective sales coaches. Sales Coaching Basics [10:48].

Scale 45

Scale Sales B2B Sales Enablement 45

OPEXEngine

MARCH 15, 2022

One problem is that mature companies with established business processes tend to apply their well-worn operational formulas to new markets. But successful international expansion is not a matter of simply hiring international sales and finance staff overseas to sell into new territory. One salesperson cannot do it all.”

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

ProfitWell

MARCH 7, 2019

Get daily subscription insights direct to your inbox. Unlike other realty websites, Compass connects potential buyers with the right people to guide them through the process, also focusing on providing realtors with all the tools they need to make the sale, and proving Contactually as the perfect match. "We Click for sound.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! They are the lifeblood of your brand.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

SaaStr

APRIL 4, 2019

They are expecting a discussion on security and scalability and so we have to bring partners to the table and there are some partners we work with that are more than willing to come into that sales conversation with us and these is other partners that aren’t. Megan Leuders: Well it’s interesting.

Cloud 165

Cloud Scale Trends Machine Learning 165

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Are you ready to dive in? Customer empathy is not limited to empathy in customer service. How do you do that?

Interviewing 98

Interviewing User Experience Development Management 98

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. The Rundown In resources.

Scale 45

Scale Sales Hiring AI Mobile 45

ChurnZero

OCTOBER 4, 2019

Our onboarding health scores are now incredibly positive, and we ensure that the sales to onboarding handoff is seamless. The customer loves our product, team, and company culture. Why Surviving the Subscription Economy is About People, Not Products – Check out how you survive the ever evolving subscription economy.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

User Pilot

FEBRUARY 5, 2021

Working closely with other teams to optimize the customer retention strategies to obtain more loyal customers and drive more sales. So attempting to get to know everyone will help you understand the company culture and how they fit together in the company. Why Is This Role Important? When to Hire a Product Growth Manager?

Management 106

Management Sales Hiring Onboarding User Experience 106

Intercom, Inc.

JANUARY 5, 2022

It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. And then, it allows companies to be more enterprise-ready. And it’s just going to be baked right into the company culture from day one.

Scale 211

Scale Software Review compliance Technical Review 211

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. Identifying a repeatable sales process (this is mission critical!). **For Have an established, repeatable sales process .

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SmartKarrot

JUNE 15, 2021

If you are scarce on resources like finance, you can bring sales, product, and support teams together to improve customer success and fine-tune collaboration. Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. Empower Customer Success Teams to Use Data Well. Bottom Line.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 148

Scale Payment Services Payment Methods Scaling 148

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 109

B2B B2C Underperforming Technical Team Business 109

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” I eventually ran another Saas company which I ran and then sold.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113

SmartKarrot

MAY 12, 2022

Customers need to be engaged once they are on board with the company. Customer engagement managers work with marketing and sales teams to ensure customers receive the value they signed up for. A customer engagement manager needs to study their product usage, welcome new clients, contact customers, and renew expired subscriptions.

Interviewing 10

Interviewing Engagement Management Scale 10

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. Software costs.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStock

FEBRUARY 14, 2019

Today he is the man behind Predictable Revenue, the “Outbound Success Company.” The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Starting as VP of Sales, in less than two years he became CEO.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

CustomerSuccessBox

JULY 19, 2022

The perception formed in the first stage should not be compromised during interactions with your sales and marketing teams. As a result, a clear agreement about your sales team’s roles and responsibilities should be made right from the start in order to implement the right framework aimed at customer success. Time to Value.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SmartKarrot

JUNE 15, 2020

Customer experience is driving sales and building brands. For SaaS companies, it’s imperative to win over customers with empathy. Improve Customer experience through empathy can only happen if you align all departments of your company, from marketing to sales to product design to adopt a customer-first attitude.

Social Media 10

Social Media Airlines Software Review Education 10

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? 308: RevenueCat is managing tens of millions of dollars in mobile subscriptions and growing 20% a month. in this episode, RevenueCat CEO Jacob Eiting discusses managing millions in mobile subscriptions while growing 20% a month.

Scale 179

Scale Sales Hiring B2B Scaling 179

SmartKarrot

APRIL 18, 2023

A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. Design a Success Model The first step in scaling a customer success team is to design a success model that aligns with your company’s goals and values. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? We have the subscription revenue. The subscription economy.

Scale 207

Scale Sales Hiring Revenue VP of Engineering 207

Sales Hacker

JULY 17, 2018

Account Based Sales (ABS) is hardly a new concept but many business leaders are giving it more than just a second look. There has been an uptick in the required number of approvals, especially in enterprise sales. Thus, making the sales process more complex. What is Account Based Sales? Is Account Based Sales for You?

Scale 55

Scale Sales B2C Outsourced Development 55

SaaStr

APRIL 2, 2019

And over the last two years, we’ve invested in building out more and more for sales and marketing teams, and those have become our most used products across Intercom. Invest in nailing that upfront purchase experience, whether that’s through a self-search channel or through sales. Your upfront experience is key.

Scale 192

Scale Sales Hiring Scaling Strategy 192

ProfitWell

OCTOBER 25, 2019

Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. What's up with Pendo?

Sales Recruiting 40

Sales Recruiting Subscription Payment Features Company Culture 40

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. To explore the power of remote, we have a ProfitWell Report that looks at just over 3,000 subscription and SaaS companies, with the type of study we know we’ll lose friends over (even though there’s an incredible amount of nuance here).

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. And there is a danger point where you start to be seen as more of a services company than a software company.

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

SaaStr

AUGUST 22, 2020

I need like sales, procurement, collaboration. It’s your place of meeting friends and you don’t want to be kind of holed up in your apartment working all day, then I think an office environment can actually be incredibly important to a company culture and company execution.

Sales Recruiting 144

Sales Recruiting Cloud CTO Hire Scale 144

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

JULY 1, 2020

Speaking your customers’ language will accelerate your sales and make your brand more engaging. Some B2B companies conduct customer development interviews once per week and they have this on their company culture. Basically anyone should and can conduct interviews from support, to marketing, to product and sales.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

NOVEMBER 12, 2019

SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot. I want to go do my own thing,” and so right there on the spot, I was like, “Hey Kyle, let’s start a company together. Let’s be 50/50 co-founders and let’s start a company in the sales space.”

Sales Recruiting 160

Sales Recruiting Scale Outsourcing Services Sales Hiring 160

Chart Mogul

JULY 1, 2020

Speaking your customers’ language will accelerate your sales and make your brand more engaging. Some B2B companies conduct customer development interviews once per week and they have this on their company culture. Basically anyone should and can conduct interviews from support, to marketing, to product and sales.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52