Totango

JANUARY 28, 2020

An environment where your customers feel satisfied, supported, and inspired will keep them coming back to you for more great solutions instead of turning to one of your competitors in hopes of finding something better. Customers look for quality above all else. Losing customers is just as bad—in the U.S.

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

An environment where your customers feel satisfied, supported, and inspired will keep them coming back to you for more great solutions instead of turning to one of your competitors in hopes of finding something better. . Customers look for quality above all else. Losing customers is just as bad—in the U.S.

Retention 85

Retention Management Technical Review Software Review 85

SaaStr

NOVEMBER 2, 2019

* How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

MAY 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Scale 10

SaaStr

JUNE 10, 2020

I went from Vocalocity, which became one of the top cloud PBX businesses in the world, went from there to a company called Cloud Sherpas, which was one of the first cloud consulting or cloud, I’d say, systems integrators, in the world and became one of the largest and one of the most successful.

Scale 160

Scale Cloud Sales Hiring Technical Review 160

SmartKarrot

APRIL 18, 2023

“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. How does that feel?

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 16, 2020

And as you can imagine with growing demand on networks, there’s going to be more people required to step into that job and help the core team keep the systems running perfectly. Companies were used to having a NOC in their office and they could all have a sense of the health of their systems and suddenly everyone’s gone home.

Scale 173

Scale Underperforming Technical Team Leadership Branding 173

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. Rippling makes it unbelievably easy to manage your company’s HR and IT in one simple system.

VP of Engineering 128

VP of Engineering Sales Hiring Scale Systems Review 128

SaaStr

JANUARY 25, 2023

This structure drove the company to a $2.5 In this episode, Snow shares the journey to realizing the strength of revenue alignment through sales, marketing, and customer success and the principles for implementing this structure to yield tremendous results. billion-dollar acquisition by Bill within five years.

Customer Success 220

Customer Success Revenue Marketing Sales 220

Sales Hacker

FEBRUARY 1, 2021

Who is Callie Moriarty and what is 6 River Systems? [3:00]. We’re talking with Callie Moriarty, an enterprise account executive at 6 River Systems, which is software that manages robotics platforms that help pack e-commerce shipments. Who is Callie Moriarty and what is 6 River Systems? [3:00]. We’re on iTunes.

Underperforming Technical Team 69

Underperforming Technical Team Scale Sales Hiring Systems Review 69

Chart Mogul

JANUARY 3, 2020

Researchers at the Harvard Business Review wrote that remote employees often confuse brief communication with clear communication. For employers, it’s an ongoing challenge to implement systems that make information sharing easier for teams that are distributed around the world. The challenges of documenting knowledge effectively.

SaaS 107

SaaS Communication Systems Review Software Review 107

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack. Customer 360.

Scale 282

Scale Sales Hiring Technical Review Marketplace as a Service 282

CustomerSuccessBox

JULY 19, 2022

From the moment a lead becomes a customer, it is critical to provide value and ensure that a good product experience is achieved. The most successful businesses create repeatable processes that lead consumers to become advocates. This is referred to as a customer success framework. What is a Customer Success Framework?

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

Chart Mogul

JANUARY 3, 2020

Researchers at the Harvard Business Review wrote that remote employees often confuse brief communication with clear communication. For employers, it’s an ongoing challenge to implement systems that make information sharing easier for teams that are distributed around the world. The challenges of documenting knowledge effectively.

SaaS 52

SaaS Communication Systems Review Software Review 52

SmartKarrot

DECEMBER 16, 2021

Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. By prioritizing experience, you save money in the long-term, making each existing customer more profitable and thereby reducing efforts needed for new customer acquisition.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SaaStr

MARCH 18, 2019

I built a really short candidate review process for new hires when we wanted to sign off to make sure that the process had been good and that we want to hire that person. Think about names in a system that helps people understand. Claire Johnson: Anyway, make it make sense in a system. So don’t over correct.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SmartKarrot

JULY 3, 2020

However, they are not the very experts when it comes to customer success. Additionally, it should be noted that a customer might want to take up other parts of the project. But the same might not turn feasible due to the paucity of knowledge, experience, or time. Nowadays successful training has many definitions.

Technical Review 10

Technical Review SaaS Software Review Systems Review 10

SaaStr

OCTOBER 22, 2020

Before Okta, Ryan was the Co-Founder and CEO @ Sproost, a bootstrapped online expert recommendation system. Harry Stebbings: Before Okta, Ryan was the cofounder and CEO at Sproost, a bootstrapped online expert recommendation system. In Today’s Episode We Discuss: * How Ryan made his way into the world of enterprise SaaS.

Sales Hiring 162

Sales Hiring Scale Interviewing Technical Review 162

SaaStr

MARCH 17, 2020

Now, I joined Talkdesk kind of in the second stage, which is, hooray, you’ve got enough customers that you’re able to do references potentially at scale. At that point, often you’re using your customer success team, your AE team to really kind of manually manage this process there. Great support experience.

Scale 141

Scale Payment Services Sales Hiring Payment Methods 141

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. What does Jon mean when he says, “You have to constantly bring your customers to the forefront of your employees minds”?

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

SaaStr

SEPTEMBER 23, 2020

And to give you a really simple example, “Hey, you’re the product marketing person for a B2B company that’s going from zero to 10 million. ” You go from zero, product marketing person is the core nervous system. The sales people say, “Hey, what do I say next? What do I say next?”

Scale 180

Scale Leadership Underperforming Technical Team Scaling 180

Totango

JUNE 12, 2020

Sorry old world, but customer data and context can no longer live in separate systems and inside people’s heads. Customer-centricity demands a shareable and updatable digital repository of information about every customer. You run into a customer in an online gathering or at an in-person event. And guess what?

Technical Review 62

Technical Review Systems Review Innovation Company Culture 62

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? Growth and milk. What is sales?

Scale 208

Scale Sales Hiring Revenue VP of Engineering 208

SaaStr

AUGUST 20, 2020

I think one of the biggest compliments was Drew Houston, our CEO and co-founder, came out and he just had rave reviews, not only of the caliber of people we had hired and recruited, but the culture. It’s a Harvard Business Review article that’s pretty outdated at this point, but still rings true for me. It was real.

Sales Hiring 187

Sales Hiring Sales Recruiting Scale Technical Advisors 187

SaaStr

MARCH 24, 2020

I think it was three weeks after the due date for the final draft, so sorry, team SaaStr. ” So lots of social proof people that I really look up to that have had this experience around recruiting being by far the most important thing that you can do to build a successful business. This is systems. This is analyzing data.

Sales Recruiting 126

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 126

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Here’s to your success in 2020! . .

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. How does Jeppe think about competition?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118