Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

JULY 20, 2021

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. That sounds like an awful idea,” and then you have to work for it.

Underperforming Technical Team 239

Underperforming Technical Team Sales Hiring AWS Business Model 239

SaaStr

MAY 23, 2019

When you’re building your company culture, in my opinion? ” And, of course, I mean look at all the stuff they’ve done since: AWS, Mechanical Turk, the fulfillment model. So, when you’re talking to customers and analysts and the markets, talk about the desired end state. Talk about the vision.

Sales Hiring 116

Sales Hiring Underperforming Technical Team Scale Startup 116

SmartKarrot

JUNE 30, 2022

Every organization has a unique set of cultural norms, values, and preconceptions that guide how employees interact with one another and behave themselves. Choosing what to do with the combined company culture is one of the largest issues of most acquisitions or mergers.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

JUNE 25, 2019

Now, I have some background with luck because in between some long stints with other companies, seven years at Eventbrite and 15 years at Ticketmaster before, I spent five years of my life playing poker for a living and learned an awful lot about luck and positive outcomes as well.

Engineering 129

Engineering Part-Time VPE Sales Hiring Scale 129

SaaStr

AUGUST 22, 2020

It’s your place of meeting friends and you don’t want to be kind of holed up in your apartment working all day, then I think an office environment can actually be incredibly important to a company culture and company execution. Is AWS in the lead? Is the Google in the lead?”

Sales Recruiting 145

Sales Recruiting Cloud CTO Hire Scale 145

SaaStr

MARCH 31, 2024

” “I hated Katie at that company meeting, it was awful.” ” That all goes to our entire company on the Wiki, so you can download that file, you can read it yourself, you can look through it, you can actually raise on our company Wiki a disagreement about it.

Part-Time CTO 252

Part-Time CTO CTO Hire CTO Coach CTO 252

SaaStr

JULY 29, 2020

And I remember like AWS was growing really quickly. And at the time there was a big debate of, “Will big companies ever really use AWS?” ” Well, fast forward 10 years later, that seems like such a naive thing to say today.

Sales Hiring 166

Sales Hiring Outsourcing Services Scale Sales Recruiting 166

SaaStr

OCTOBER 25, 2019

It doesn’t matter even if it’s AWS’s fault or whoever’s fault, it doesn’t matter, you’re mission critical. As founders, we forget also it’s a real important point what it means to be mission critical. You have a huge obligation to your customer, right? Loren Padelford: That’s true.

Sales Hiring 107

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 107