User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

Hitenism

NOVEMBER 7, 2016

In a Quora thread , Ian McAllister, Director of Airbnb and former GM of Amazon describes the process: “ For new initiatives a product manager typically starts by writing an internal press release announcing the finished product. Working backwards isn’t a silver bullet that guarantees you success on the scale of AWS.

AWS 189

AWS New CTO Scale CTO 189

Intercom, Inc.

NOVEMBER 24, 2020

Having worked on support teams in organizations large and small, Chris notes that the key to building a strong support experience that can scale is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve. Fostering a culture of being quick to respond.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? In the last two years there have been so many new services around security, around machine learning that literally did not exist.

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaSHolic

MAY 5, 2023

The decision to invest is based on the founding team’s potential and their product’s potential to scale and become a significant market player. The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. If we take them one by one, what were your biggest lessons from scaling the team at Dropbox?

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 173

Scale Enterprise Scaling Sales Hiring 173

Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. To incite this revolution in your own organisation you need to help your people work out how they can collaborate and communicate better. Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members?

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Audacix

JANUARY 1, 2019

Then, agree on how they will communicate and share information and learnings to transform your culture to one that aligns to DevOps principles. Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? State Of DevOps Report 2018 Communication is the key to solving most business challenges.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. What’s your ACV today?

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

Intercom, Inc.

APRIL 19, 2018

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Here are 10 lessons we extracted from them. Don’t build the architecture of your biggest dreams.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. She’s looking forward to helping BetterCloud scale and become one of the most reliable solutions that customers use. What does your role as the CTO entail? You wear all hats as CTO.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

BetterCloud

AUGUST 11, 2020

Joseph Fuller is the global head of IT at Deputy , an all-in-one workforce management solution that simplifies employee scheduling, timesheets, tasking, and communication. That might mean two, or more, but we were able to scale and provide solutions when one didn’t fit. Or what does the roadmap look like? Send us an email here.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

JULY 21, 2020

Your investors and others will learn a lot more hearing about sales from your VP of Sales, your CTO co-founder … and not you. Regularly Ask Your Investors How Happy They Are on a Scale of 1-10. But there are 1,000+ new firms since 2016 alone. Most Importantly — Do Not Hide Bad News. Yes, you are the CEO.

Sales Recruiting 342

Sales Recruiting New CTO Scale CTO 342

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SmartKarrot

OCTOBER 29, 2021

C-Suite executives need to have strong leadership and communication skills. The CCO can advise the departments to ensure that they put their best foot forward while communicating with the customers. And the best way to do that is by communicating with your customers. They should also have team-building abilities.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

Sales Hacker

SEPTEMBER 8, 2020

The platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. Never before possible. Previously unthinkable. Keep persevering.”

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

Tom Tunguz

OCTOBER 24, 2021

Good morning, afternoon, and evening Redpoint community. Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

FEBRUARY 28, 2020

How does this requirement change as the company scales? Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl think about doing this at scale? How does Karl think about retaining agility and flexibility with scale? How does Karl think about working with recruiters?

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Vlad : Yeah. So what is RingCentral?

Scale 146

Scale Business Sales Hiring CTO Hire 146

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: I think that you really need to communicate well before you hire those people.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. ” But they don’t know how to process it and communicate it.

Sales Hiring 157

Sales Hiring Sales Recruiting Scale CTO Hire 157

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Just to name a few.

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. So number six, thinking you’re getting away with under investing in management, up scaling in HR. ” You can invest in managerial talent along the way, and it scales the company.

Sales Hiring 244

Sales Hiring CTO Hire Scale Investment 244

SaaStr

DECEMBER 13, 2019

It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. I think the combination of transparency and over communication is the key there, really.

Technical Advisors 161

Technical Advisors Scale Technical Review Payment Solutions 161

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. In a COVID world, where employee appetite is actually pretty high to try new tools. How will their comp change?

CTO Coach 173

CTO Coach Sales Hiring Software Review CTO Hire 173

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

OPEXEngine

NOVEMBER 11, 2020

After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth. Through this work, it can drive new revenue opportunities. With this new algorithm, the Jebbit team can predict renewals at a 93% accuracy rate.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. And from that flows decisions about what and who to spend time on,” says David Heinemeier Hansson , co-founder and CTO of Basecamp. “[My A flat rate pricing plan is easy to communicate and, therefore, is easy to sell. And lots of them.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

Sales Hacker

JANUARY 21, 2020

SMB Sales & SDRs at (Smaller) Scale [18:20]. Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55