Valuize Consulting

JUNE 9, 2022

In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. Book the demo to see how it can support your product team structure.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

SaaStr

JANUARY 15, 2021

In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. The post How to Collaborate, Manage, and Work with Developers featuring Twilio’s Jeff Lawson appeared first on SaaStr.

Sales Recruiting 159

Sales Recruiting Development Software Review Management 159

Sales Enablement, SaaS and Growth

MARCH 23, 2020

MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. I favour the DARCI Accountability Grid as it forces you to be thoughtful about communication, while empowering you to make decisions and move forward. Prioritisation 4.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

AUGUST 23, 2023

Workplace skills: Critical thinking, project management, and communication skills. You need to meet the project criteria and exhibit leadership, organization, and collaboration skills. Communication skills: Both verbal and written communication skills are essential for articulating your insights and giving technical explanations.

Technical Advisors 97

Technical Advisors Data Analysis Technical Review Software Review 97

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. While you may not need direct, hands-on-keyboard experience with the various systems and tools being used in your organization, a solid understanding of system administration strategy, including software development tools, practices and methodologies that support your processes is a must-have.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. The same goes for IT challenges.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Product brings these pieces together to create an accurate picture of the customer that can be communicated to the entire organization. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

Valuize Consulting

JUNE 10, 2020

Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis. For example, sending an email to the wrong customer and creating a communication issue.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Audacix

MAY 23, 2018

We know this because of two reasons, a) our customers told us about these problems when they started using our test automation services , and b) all of my colleagues in our leadership team have faced these issues in our previous lives. The key to overcoming these obstacles is communication and transparency.

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. Technical background can help you understand the product development process and communicate with the engineering teams effectively. What does a VP of product do?

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

SaaStr

JUNE 14, 2023

Maintain transparency: Open communication channels ensure both parties stay informed throughout every stage of collaboration – from initial discussions through post-launch support efforts. Communicate your core values clearly and frequently. And it worked!” Dines shares. Incorporate them into onboarding materials for new hires.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196

SmartKarrot

APRIL 27, 2021

Build a system to easily communicate status of Customer Success initiatives to the Executive Management team and other key stakeholders. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders. Work to identify and/or develop opportunities for account growth and product adoption.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

Teamgate

NOVEMBER 21, 2018

To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity. We rarely use email.

Scale 68

Scale Interviewing Technical Review B2B 68

SmartKarrot

MARCH 18, 2021

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Recruitment, development & management activities for all regions.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

JUNE 14, 2021

Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Collaborate closely with Account Executive team to partner on expansion opportunities.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

Intercom, Inc.

AUGUST 6, 2020

I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer. Building with – not for – community. Prashanth: This is my earlier point that we never want to build for the community. Jordan: Cool.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. What processes need to be in place to ensure a cohesive and streamlined communication process? Where are the breakpoints when it comes to communication? What technical architecture needs to be in place?

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. Its SaaS solutions for transaction taxes and communications, etc addresses businesses of all sizes.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Crafty CTO

APRIL 12, 2020

I love their Guide to Internal Communication , their pushback against insane 80-hour workweeks in It Doesn’t Have to be Crazy at Work … REWORK … REMOTE … Getting Real. Bigger – it speaks to every aspect of the software development process. The Basecamp guys have been busy lately. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Usually, business stakeholders and technical teams speak in their own unique terminologies and languages, which often creates communication challenges and barriers.

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

yoursales

DECEMBER 19, 2022

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. Outreach – Enterprise communication platform for sales teams. Sales Stack Graveyard.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. Use the filters in the table below to see if your technology is supported by either offering.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

ChurnZero

NOVEMBER 8, 2019

For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention. In fact, they allow your team to manage more accounts without the need to increase headcount. .

Customer Success 63

Customer Success Scale Headcount Scaling 63

SaaStr

OCTOBER 16, 2020

Paul Rosania: But really more than anything, I think slowing down a little bit, spending a little bit more time writing things down and using long form writing or some equivalent, more thought out and edited way of communicating is actually what’s needed in a time when it’s hard for people to communicate.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

SmartKarrot

AUGUST 5, 2021

The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

MAY 7, 2019

It’s non-violent communication, but very much like here’s X, Y, Z. We were really lucky in that we have pretty much opposite backgrounds and are best friends, but Erica is a neuroscientist, software developer. We know we love each other no matter what, so … Justin Kan : Wow, that’s awesome. No defense.

Scale 114

Scale Scaling Sales Hiring Underperforming Technical Team 114

Point Nine Land

APRIL 21, 2021

You can prevent that by setting up healthy asynchronous communication channels: 1. This is an exercise that should be done with input/feedback of the leadership team. On the other hand, if those questions get lost you get a complete disconnect between product managers and the customer-facing teams. How do we do that?”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

NOVEMBER 11, 2019

John has over 20 years of executive experience in sales, leadership, and execution, specializing in corporate sales strategy and performance management. Before co-founding Force, he was SVP of International Sales Operations for PTC, a leading software developer for content, product life cycle management. Outreach has your back.

Scale 54

Scale Underperforming Technical Team Interviewing Software Development 54