OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. And finally, we just turned SalesHacker.com into a community. I did a couple of startups from there, in the CRM ecosystem, then got into TOA, which was field service in the cloud.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Neil Patel

OCTOBER 24, 2020

Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant. Communication is a two-way street, though. You can also select a freelancer profile from these marketplaces. IT Consultants. IT is one area that is experiencing tremendous consulting growth.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

Sales Hacker

FEBRUARY 12, 2021

Large companies either have legacy solutions or use certain point-solutions, like Slack, Zoom, or Quickbooks, and their CRM has to be able to “communicate” with all of them. For such a complex system to run smoothly, all departments: sales, marketing, support, and accounting need to be connected and communicate in real-time.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Communicating measurable value and proactively identify development needs at the customers. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

APRIL 26, 2022

Kathleen is SVP of Marketing at Tradeswell , where she’s on a mission to empower a new generation of digital-first marketplace brands. If you missed episode 205, check it out here: Changing How You Communicate with Buyers with Shruti Kapoor. powered by Sounder. What You’ll Learn. The entrepreneur in me really loved that idea.

Revenue 80

Revenue Sales Hiring Marketing Marketplace as a Service 80

SaaStr

AUGUST 16, 2019

How did Justin communicate the situation to his bosses? What does Justin advise others in communicating burnout to their superiors? * What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team? What is the right way to approach them to discuss the situation?

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Drive product adoption and ongoing usage of Snaps platform and services. Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

Sales Hacker

MARCH 18, 2019

Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? It’s usually one way, but just help that more communication, right? You have to communicate to everybody so that they can be empowered to go do it. It’s not only the tools, you have to over-communicate and then it’s really hard.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SmartKarrot

MAY 13, 2021

Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Clearly communicate customer feedback and trends to key stakeholders in Product, Marketing and Tech. Manage customer relationships and become the trusted advisor for the customer.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Old-school communication tools haven’t gone out of style, in fact they’re you’re most powerful resource. Steal Like an Artist. The Decision Book. Innovating for People. Thinkertoys.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. This is where customers can have to repeat themselves if there’s not a great handoff document or some way to communicate that.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. As its name should communicate, the Customer Development model focuses on developing customers for the product or service your startup is building. The methodology ensures the company grows through a leadership narrative.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . You need a compelling reputation, organized procedures, unambiguous communication, and effective project management to attract such clients. Another area where quality must stand out is in customer service.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. We thought, well, people are coming together in the community.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Is your leadership team aligned and bought-in to using external partners to market and sell your product? Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. Self-service freemium to feed the funnel. So how can you leverage that product’s success to obtain the valuation and funding you need to scale? SaaS, right?

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. Executive Leadership – 43%. Client services – 22%. Treat deals as dynamic. Finance – 38%. Operations – 36%. Legal – 23%.

Technical Review 232

Technical Review Marketplace as a Service Software Review Construction 232

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Present a united leadership front. In a recession, sellers will also look to the whole leadership group (HR, Product, IT etc.)

Sales Hiring 84

Sales Hiring Strategy Sales Leadership 84

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. You will also need to be skilled in communicating with stakeholders about important processes and rules.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Use your voice, communicate your goals often and don’t lose alone! Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JULY 30, 2019

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. And I think communication is the key.

Engineering 132

Engineering Part-Time VPE Technical Review Fractional VPE 132

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Ben Horowitz teaches us the traits of peacetime and wartime CEO’s. Arrested attention. Click To Tweet.

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts. Here’s how Totango and HubSpot help teams to create an improved customer journey.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. Google Apps covers anything for communication and collaboration – it could be Gmail, Calendar, Drive, Docs, Sheets, Live – both for personal and for enterprise. We ended up having a leadership change that really disrupted the whole organization.

Scale 149

Scale Leadership Scaling Venture Capital 149