Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). Enterprise versions of Upwork or other labor marketplaces. This means I’m not going to cover common metrics such as GMV/GSV, Take Rate, Churn, NPS, Rule of 40, etc.) This post and subsequent ones will cover four metrics: Buyer-Supplier Revenue Mix.

Payments 60

Payments Enterprise SaaS Payments Metrics 60

SaaStr

JUNE 10, 2020

The true test of marketers. Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. Second, product market fit. You cannot afford to be the latter. Meagan Eisenberg | CMO @ TripActions.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Subscription Flow

JANUARY 3, 2024

Pricing flexibility is critical for SaaS businesses because it enables the provider to adjust the price based on the value delivered to the customer, market conditions, and the customer’s willingness to pay. Read more: SaaS Pricing Trends to Boost Sales & Revenue in 2024 Why do you need flexible pricing?

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

How To Buy Saas

JUNE 7, 2023

In a fiercely competitive market, growing your business and standing out from your competitors can be challenging. This article has seven proven strategies to help you achieve long-term success in a competitive market. Utilize Social Media Social media has become a powerful tool for businesses looking to grow in a competitive market.

Social Media 40

Social Media Marketing Marketplace as a Service Trends 40

OPEXEngine

MAY 18, 2021

Just six Cloud companies listed on the Bessemer Nasdaq Cloud Index each are valued at over $100B, and together currently represent a market capitalization well over $1trillion. The growth stages are defined as: Early Stage – Product/Market Fit Stage, . SaaS Metric #1 – Annual Recurring Revenue (ARR).

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. I’ve come to realize this saying describes an optimal strategy for a lot more than just an ad-supported revenue model. Align Revenue To The Value You Create.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

Blulogix

DECEMBER 21, 2023

Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Here are a few real-world B2B success stories that showcase the transformative power of UBP : Company A: A SaaS platform for marketing automation saw a 30% increase in customer retention after implementing UBP.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Subscription Flow

JANUARY 1, 2024

On the one hand, you have access to a wealth of data that can be used to improve your sales and marketing processes; on the other hand, organizing, storing, and analyzing large amounts of consumer data is a monumental task, and your data is useless if it exceeds your ability to process it.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 180

Software Review Scale Technical Review SaaS 180

OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. Many value promises are made by marketing and sales. High interest rates will suck up government revenues. Toast generated $823M in revenue in 2020.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

ChurnZero

APRIL 7, 2021

Hint: they help generate revenue.). Build awareness and trust – By nature third party review sites are automatically more credible than just taking a sales rep’s word for it, that your product/service will bring the value your customers need. G2 – G2 is the world’s leading B2B software and services review platform.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

Baremetrics

OCTOBER 19, 2021

The profit and loss statement details the revenue, expenses, and any profit or loss (hence the name) during a specified period of time, usually monthly, quarterly, or annually. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. For marketing: Insert a screenshot of the Enterprise Value vs. Growth Rate chart from the GoingClear report]. Get more from your existing customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Tom Tunguz

JANUARY 14, 2016

The greater competition among investors increases valuations relative to revenue pricing valuations further into the future. To sustain these growth rates and reach the levels of market liquidity they have, startups like Uber and AirBnB require massive amounts of cash. Market fragmentation.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. The company struggled with poor churn and anemic expansion revenue. The company struggled with poor churn and anemic expansion revenue.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. What role will marketing play in the acquisition process? . What does your go-to-market strategy look like? Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Baremetrics

AUGUST 6, 2021

If you are running a small business with subscription revenue, you can monitor all of your finances using Baremetrics. It can be used to understand the financial health of your company as more capital helps your company be agile when facing new market conditions. Revenue is the money collected from selling your goods and services.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Baremetrics

APRIL 26, 2021

Adyen, a Dutch payment company dating back to 2006, also has its fair share of the market. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Features Comparing the features of these services side-by-side is important in making your decision.

Payment Services 59

Payment Services Merchant Services Payment Methods Payments 59

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. “I joined Slack at a revenue stage of 50 million ARR.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Totango

AUGUST 23, 2017

Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. Initially, customer success was funded by support from Cost of Goods Sold (COGS) or Sales & Marketing (S&M). The answer is surprisingly prescriptive: Embrace “as a service” offers.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

ProfitWell

AUGUST 4, 2020

Faster growth, lower churn. Now, let's take a look at how using a value metric impacts churn. Companies using a value metric are seeing half the churn than their featured differentiated counterparts. Determining a value metric helps you more accurately set prices, which brings in more revenue. 7 day +0.93% | ??

Advertising 52

Advertising Marketplace as a Service B2B Churn 52

OpenView Labs

SEPTEMBER 10, 2020

I recently caught up with a founder I talked to last year who didn’t have the time (or desire) to deal with sales and wanted to hire someone to ‘”validate the market” for him. If he replaces the hire but still has no idea what the market needs, how is that going to stop the bleeding? Product-market fit is key.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

JULY 9, 2019

Also last year, of the 10 fastest growing Internet penetration markets in the world, 8 of them were in Africa. Most African markets never had a banking infrastructure the like of which we used to here. Finally, and importantly, the market size is tiny. Between now and 2050, another 2.4 billion humans will enter the Earth, and 1.2

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

Sales Hacker

FEBRUARY 12, 2021

For such a complex system to run smoothly, all departments: sales, marketing, support, and accounting need to be connected and communicate in real-time. An established marketplace is a sign that you’ll have the integrations you need in the future. Key features: All-in-one CRM platform with sales, marketing and support capabilities.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Sometimes these metrics are normalizations that enable the markets to compare performance of different businesses. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Sometimes these metrics are normalizations that enable the markets to compare performance of different businesses. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. When done correctly, an entire brand can be built around a SaaS white-label product, but you’ll need to price it correctly in order to maximize revenue. Email marketing software. Email marketing is a must for any business.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

ProfitWell

JANUARY 15, 2020

Pricing analysts collaborate with organizations that employ some form of a recurring revenue model to test various hypotheses about the efficacy of existing and proposed business models, pricing and packaging structure, and general market behavior. Inform on optimal price points for different packages and services.

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ProfitWell

APRIL 15, 2019

Now, the streaming service is available via Roku , as they begin offering additional premium add-on subscriptions. Using Live Chat to Fight Churn. Cheap Stands for the MLB If you’re looking to ball on a budget, the New York Mets now offer a subscription service for standing-room only tix. Not All Churn Is Created Equal.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53