OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. High interest rates will suck up government revenues. Toast generated $823M in revenue in 2020. Governments are likely to resist this.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. The company struggled with poor churn and anemic expansion revenue. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Baremetrics

OCTOBER 19, 2021

The profit and loss statement details the revenue, expenses, and any profit or loss (hence the name) during a specified period of time, usually monthly, quarterly, or annually. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Tom Tunguz

JANUARY 14, 2016

The greater competition among investors increases valuations relative to revenue pricing valuations further into the future. Imagine regional taxi services, 4 in the US, each with a different app, different labor pools, different terms. The aggregate value of those four services would be a tiny fraction of an Uber’s valuation.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

How To Buy Saas

JUNE 7, 2023

Focus on Your Unique Selling Proposition (USP) You must concentrate on your Unique Selling Proposition (USP) to stand out in a competitive marketplace. Your USP distinguishes your company from the competition and gives clients a compelling reason to choose your products or services. trillion by 2021.

Social Media 40

Social Media Marketing Marketplace as a Service Trends 40

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 184

Software Review Scale Technical Review SaaS 184

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Again, corresponding variables such as customer acquisition cost ( CAC ) and customer revenue all tie back to your acquisition strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. “I joined Slack at a revenue stage of 50 million ARR.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Totango

AUGUST 23, 2017

Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. Currently, however, there are emerging challenges with these organizations that are putting stress on the structure of tech companies, including: Ineffective sales investments.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. When done correctly, an entire brand can be built around a SaaS white-label product, but you’ll need to price it correctly in order to maximize revenue. What are white-label SaaS products? Social media management software. Happier customers.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Same store sales is a classic method retailers use to help determine if a retailer is growing organically or if revenues are ballooning simply due to more store openings.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Same store sales is a classic method retailers use to help determine if a retailer is growing organically or if revenues are ballooning simply due to more store openings.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 163

Scale Underperforming Technical Team Sales Hiring Branding 163

Chargify

SEPTEMBER 3, 2019

The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And plenty of software programs have popped up to make it easy for businesses to charge customers for these services each month. Why choosing a more agile billing platform right away saves money.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

OpenView Labs

FEBRUARY 11, 2021

As a founder, you can use this 84 cents to pay salaries, office rent, dividends, or invest in R&D. Now, for each segment, isolate its revenue and COGS. If revenue hides all sins, gross margin reveals them via segmentation. “If revenue hides all sins, gross margin reveals them via segmentation.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Navint

JANUARY 29, 2019

As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

SmartKarrot

NOVEMBER 8, 2023

Upselling Masterclass – More Than Selling, It’s Evolving Upselling is more than just pushing additional products or services onto your customers. To master the art of upselling , invest in understanding your customers’ pain points and aspirations. Tailor your offerings to align with their long-term goals.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

Sales Hacker

NOVEMBER 21, 2019

According to Salesforce’s recent State of Service report, more than half of service providers will be adding chatbots to their lineup in the next year and a half. This difference in tech-friendliness between revenue-producing departments is not a surprise. Consider how this will affect the marketplace in the coming years.

AI Search 84

AI Search Scale AI Artificial Intelligence 84

Stax

JANUARY 17, 2024

All this without having to invest time and resources in partnering with an acquiring bank or building an elaborate payment infrastructure. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

APRIL 30, 2022

Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. And basically SaaS revenue models is just magical for investors and for businesses. Your monthly recurring revenue changes every month.

SaaS Payments 229

SaaS Payments Metrics Payment Methods Scale 229

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re all aware we see declining pipeline in revenue, cost controls are at the high, we’ve got major expense scrutiny.

Travel 181

Travel Marketing Scale Outsourcing Services 181

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. Bold Prediction : Every European Series A VC firm will have at least one investment in manufacturing by the end of 2019. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” And lost revenue needs to be its own team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. They want their needs anticipated and service prompt so that they can fully remain in control of their investments. It helps you scale up and upsell, reducing churn. Scalability. on a daily basis.

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. You’ll learn how to: Track churn accurately. Forecast renewal revenue with precision. Analyze NPS and CSAT in new ways. Improve your processes.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

ProfitWell

SEPTEMBER 25, 2019

That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models. Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business).

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 255

SaaS Payments Scale Payment Services Payment Solutions 255

Totango

MAY 1, 2020

Retain them over the long haul and they’ll provide the stability and dependable revenue that forms the launchpad for your future. Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service.

Retention 62

Retention Software Management Marketplace as a Service 62

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drive Revenue. Gong.io - the Revenue Intelligence Platform for Sales. Wingman - Get Insights, Get Intelligence, Get Revenue. Salesflags - Revenue-growing Social Engagement for Sales Teams. Groove - Sell Smarter.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 151

Payment Solutions Payments Outsourcing Services SaaS Payments 151