OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. Sign up for the Baremetrics free trial , and start getting great metrics on your business’s transactions. Try Baremetrics free. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Turn down the churn rate. Why do I need a Customer Success Software?

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . The answer lies in your product or service’s value proposition.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. One is your churn. MRR, obviously.

SaaS Payments 232

SaaS Payments Metrics Payment Methods Scale 232

OpenView Labs

JANUARY 13, 2022

One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. ie if your product normally helps reduce operating costs, can it also lead to deferred capital investment?). See pricing and inflation – how to respond.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. This is a perfect time to invest in your user base & core product offering because playing to your strengths will pay off. This is one of the tactics SaaS companies use to shore up churn. Here are a few thoughts: 1.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Over time, industries develop key metrics used to help gauge success and progress. In the crucible that is the hi-tech marketplace, change happens quickly.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. Over time, industries develop key metrics used to help gauge success and progress. In the crucible that is the hi-tech marketplace, change happens quickly.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. In some cases, although there can be some limitations in terms of control over an app’s features, design, and functions, it can be a way to get a profitable SaaS business out on the market quickly, with minimal financial investment.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Upmarket customers have different demands of you.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 1 More control over metrics to measure ROI.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 1 More control over metrics to measure ROI.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Baremetrics

SEPTEMBER 3, 2021

900+ Companies Use Baremetrics For Growth Get deep insights into MRR, churn, LTV and more to grow your business. It's part of the Google Ads service. A query's intent is the user's intention or purpose behind their request to a search engine, e.g., to order a specific service in their city or buy a product from a specific brand.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. As a founder, you can use this 84 cents to pay salaries, office rent, dividends, or invest in R&D. Not always.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Stax

JANUARY 17, 2024

All this without having to invest time and resources in partnering with an acquiring bank or building an elaborate payment infrastructure. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. How much time are you investing in creating COVID-19 related content? I mean, churn matters right now more than ever and especially in SaaS.

Travel 185

Travel Marketing Scale Outsourcing Services 185

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. We're about to go diving for metrics. Why you need to understand your customer retention metrics. That's what metrics give you.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

Intercom, Inc.

NOVEMBER 14, 2019

Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” That poor customer experience was becoming a huge risk for churn and lost revenue: “Our monthly managed revenue is basically just support and tickets, answering phone calls, getting back to customers when they have issues.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

OCTOBER 22, 2023

Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. By addressing common challenges that new users face and demonstrating the shortest path to value, you can reduce your churn rate.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. The prevalence of recurring subscription and Software-as-a-Service arrangements means the majority of customer value is realized over time, rather than being captured at a single sales event.

Retention 62

Retention Software Management Marketplace as a Service 62

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 167

Sales Hiring Scale SaaS Payments Payment Services 167

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 154

Payment Solutions Payments Outsourcing Services SaaS Payments 154

Chargify

AUGUST 17, 2017

Sorry, we’re not trying to bring up that you missed investing in Amazon when it went public. The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. Analyze metrics. Curious what metrics industry leaders obsess over?

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

ProfitWell

SEPTEMBER 25, 2019

Your choice will help determine your sales strategy , and from there the growth rates, the amount of money you’ll need to invest initially, and the kind of relationship you’re likely to build with your customers. Businesses charge a customer every month or year for use of a product or service.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. Businesses expect to see measurable value from the purchases they make, along with a return on their investment.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SmartKarrot

DECEMBER 18, 2020

Customers are getting more empowered in today’s marketplace. Companies are investing heavily on understanding their likes and dislikes so that they can make informed business decisions. Customer retention : By studying the customer behavior of those who got churned, you can develop predictive customer analytics. Validating Data.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SmartKarrot

DECEMBER 18, 2020

Customers are getting more empowered in today’s marketplace. Companies are investing heavily on understanding their likes and dislikes so that they can make informed business decisions. Customer retention : By studying the customer behavior of those who got churned, you can develop predictive customer analytics. Validating Data.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

Intercom, Inc.

JANUARY 23, 2020

That’s exactly what Nick did when he made an early investment in ChartMogul’s content. Tomasz Tunguz and David Skok – they were publishing a lot of content around SaaS metrics and these kinds of things. For many startups, investing in content – especially evergreen content – can be a wise long-term growth strategy.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183