Remove category collaboration-software
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In The End, The “Covid Boost” in SaaS Was a Bust

SaaStr

Almost every category of SaaS exploded during the lockdown, but three saw just crazy boosts: Zoom went from $1B to $3.5B We’d never seen revenue acceleration like this ever in B2B software. We’d never seen revenue acceleration like this ever in B2B software. Other categories were hit less dramatically. It couldn’t last.

SaaS 286
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Microsoft as a Mirror - What We Can Expect for SaaS in 2023

Tom Tunguz

I’m watching public company earnings to identify early weaknesses in the software market. The transcript highlights the major trends in software of 2023. Expected growth across segments is muted with an average of 5% growth across these B2B categories. Massive software vendors are indexes of buyer behavior.

Azure 249
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Salesforce: “Actually, Things Are Now Slowing Down a Bit — At Least in Some Places”

SaaStr

A great barometer that collaboration software remains on fire, with little downturn there (see also, Monday, Asana, etc). Salesforce really now plays in all key categories, from commerce to infrastructure, from sales to support, and more. It’s our #1 largest vendor, and it’s in so many category.

SMB 227
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5 Predictions about the Future of Customer Success in 2024 with Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin

SaaStr

Even if this is stressful for folks, as leaders and founders, you need to pause and look at this, dial it in, build better software, and make customers happy. In the bubble, people gorged on software and entitlements. At the end of the day, software companies are valued on growth. You can’t kill a company with 112%.

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Buyer Trends: Top Insights from $3B in SaaS Transactions with Vendr

SaaStr

Software that is difficult or time-consuming to remove is more likely to be purchased and renewed. Oates explains, “Software that supports critical infrastructure will continue to be purchased and renewed, year-over-year.” This means higher engineering costs for companies and, so, higher software prices. Why is this?

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New year, new CS: 2023 recap and what’s to come in 2024

Totango

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.