Intercom, Inc.

MARCH 24, 2022

Intercom was born out of a simple idea – to make internet business personal. But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs. If you enjoy our discussion, check out more episodes of our podcast.

Engagement 221

Engagement Innovation Technology Strategy 221

Intercom, Inc.

MAY 13, 2022

Workforce engagement management refers to the technology that companies use to increase engagement among their customer service employees. From recruitment and onboarding to training and staffing, workforce engagement management improves the employee experience, leading to more productive, content, and engaged employees.

Engagement 118

Engagement Management Onboarding Technology 118

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 98

Engagement Social Media Onboarding Retention 98

Intercom, Inc.

AUGUST 28, 2020

Engaged teams are the backbone of a healthy organization. When you’re on a team that is highly engaged, the team is humming. “One of the most important roles a manager plays on their team is building engagement” When you’re on a team that isn’t engaged, however, everything takes longer. .

Engineering 222

Engineering Engagement Leadership Management 222

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Conversational engagement.

Engagement 222

Engagement Mobile Metrics Investment 222

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. What is customer engagement?

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

SaaS Metrics

JUNE 17, 2023

The loyalty loop represents the virtuous cycle created when businesses effectively engage with their customers, leading to increased satisfaction, repeat purchases, and enthusiastic referrals.

Engagement 52

Engagement Business Metrics SaaS 52

Intercom, Inc.

MARCH 15, 2022

So how can you create more personalized and engaging marketing campaigns? With all of this rich, contextual data , you can get deeper insights and trigger different messages or events based on different factors, such as business type, location, conversation topic, or actions taken. Here are four simple ways to get started.

Engagement 129

Engagement Marketing Communication Mobile 129

User Pilot

SEPTEMBER 19, 2023

User engagement refers to any interaction your customers have with your brand, product, or website across all touchpoints. Why is User Engagement important? In other words, they want to see high user engagement. Here are the most important reasons why user engagement matters. Do you need tools for User Engagement?

Engagement 52

Engagement Software Review Onboarding Subscription 52

SaaStr

NOVEMBER 6, 2022

But a true solution to an enterprise-grade problem, almost by definition, usually requires business process change. In fact, my uber-learning is one of the Top 10 reasons customer success is so important is to make sure this business process change is implemented. 10 minutes max. And that’s a good thing, at least, 8.5

Business 260

Business B2C SMB Customer Success 260

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 90

Engagement Strategy SaaS Customer Lifetime Value 90

User Pilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away. Use the “what’s new” email to re-engage inactive users.

Engagement 98

Engagement SaaS Social Media Churn 98

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 103

Payments Payment Services Payment Methods Payment Solutions 103

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. At Intercom, we’re all about making internet business personal, and social media happens to be a big part of that. What other advice does Chatdesk have for businesses? Aneto Okonkwo.

Social Media 118

Social Media Engagement Scale Branding 118

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

yoursales

FEBRUARY 26, 2024

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

AI 52

AI Scale B2B Engagement 52

SaaStr

AUGUST 19, 2023

So our good friend Lloyed Lobo as part of his new book and series on Building Community did a deep dive with Jason on how SaaStr built the world’s largest community for business software — somewhat on accident: Why do some companies have loyal, cult-like followings while others blend into oblivion?

Software 188

Software Business Social Media Government 188

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Stax

NOVEMBER 20, 2023

Small Business Saturday, or SBS, is a much-anticipated shopping event that takes place between the Black Friday and Cyber Monday holiday shopping frenzy. This day benefits local businesses since it encourages 72% of shoppers to shop and dine at small, independently-owned retailers and restaurants—not only on SBS—but year-long.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Personalized content recommendations, usage tips, and targeted offers can significantly enhance engagement.

Retention 52

Retention Engagement Strategy AI Search 52

Neil Patel

DECEMBER 1, 2020

If you’re not using live streaming to engage with your followers, then you might be. Here’s how you can leverage live streaming to create crazy levels of engagement with your audience. One of the good things for businesses that aren’t already utilizing live streaming is that it doesn’t take a lot to get set up. Instagram (1.15

Engagement 145

Engagement Social Media Branding Strategy 145

Intercom, Inc.

OCTOBER 12, 2022

Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . Customize your customer engagement strategy with our next-generation Messenger. Here’s what we’ve built.

Engagement 104

Engagement Scale Branding Communication 104

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. This means crafting a message strategy that truly engages its recipients on a regular basis. Those days are over.

Engagement 202

Engagement Scale Software Review Communication 202

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Engagement 96

Engagement Metrics Scale Customer Lifetime Value 96

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Engagement 76

Engagement Technical Review Software Review Enterprise 76

Buffer Resources

MARCH 18, 2024

  People learn from their mistakes, and over the last decade, I've become an Instagram fan who consults small businesses on social media marketing. It's no secret that most clients want to know the best social media platforms for small businesses. And if they have to start with one, I always bet on Instagram.

Social Media 104

Social Media Outsourcing Services Business Branding 104

Stax

APRIL 18, 2024

Not only are there a number of ways your customers could be using their mobile devices to give payments, but you as a business owner could be leveraging mobile devices to accept them as well. It pays to know exactly how mobile technologies will be impacting your business, or potentially already are.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52