SaaStr

JUNE 2, 2025

The Neon team engineered a new database architecture that offers speed, elastic scaling, and branching and forking. As Vivek Raghunathan, senior vice president of engineering at Snowflake, explained: “The vision here is that Snowflake Postgres will simplify how developers build, deploy and scale agents and apps.

VP of Engineering 184

VP of Engineering AI Search AI Data 184

USIO

JULY 1, 2025

If you’re a SaaS founder, product leader, or engineer, you’ve probably stared down the barrel of a tangled payment integration wondering, “Why does something so essential feel so unnecessarily complicated?” More on that in a second.) ‍ Engineers Helping Engineers Got a question mid-integration? You’re not alone.

Payments 130

Payments Embedded Payments Payment Services SaaS Payments 130

USIO

JUNE 9, 2025

You get: Full control over your users’ payment experience Ownership of the financial relationship Deeper data and monetization opportunities But also: Regulatory burden Risk and compliance headaches 12+ months of build time ~$1M+ upfront cost What Is PayFac-as-a-Service? You’re building an entire financial infrastructure.

Payment Services 130

Payment Services Merchant Services PayFac as a Service SaaS Payments 130

TechEmpower SaaS

MARCH 4, 2024

This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely. In the sphere of software engineering , AI is pivotal for corporate IT by automating coding, optimizing algorithms, and enhancing security to boost efficiency and minimize downtime.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Software engineering teams have been early adopters of AI coding assistants precisely because they provide an immediate, measurable lift. This is exactly backward.

Technical Review 176

Technical Review Artificial Intelligence AI Marketplace as a Service 176

SaaStr

MARCH 19, 2021

When we started TaxJar, we did it with small business customers in mind. We created a product that was simple to use for entrepreneurs who were juggling a thousand different priorities and didn’t have (and didn’t want) an expertise in regulation, compliance or sales tax. There was a lot we didn’t know. But we did take the leap.

Scale 281

Scale Business Finance compliance 281

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. It was hosted by Jamie Osler, a former Senior Product Engineer here.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

USIO

FEBRUARY 19, 2025

Fortunately, PayFac-as-a-Service (PFaaS) exists to save you from the $1M+ upfront cost, 12+ months of setup time, and the headaches that come with managing payments, compliance, and risk. If you have a team of engineers who love APIs and long nights debugging code, Payrix might be a good fit. Eventually. Thats Stripe support.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

SaaStr

JULY 2, 2025

And Raaz just shared live with us exactly how she built their marketing engine from zero marketing experience to hyper-growth success. The lesson : Don’t be afraid to break traditional org structures if it serves the business better. It ensures technical accuracy, brand compliance, and the right tone (humble, never arrogant).

Sales Hiring 166

Sales Hiring Marketing AI Cybersecurity 166

Neil Patel

OCTOBER 6, 2020

The terms “website accessibility” and “ADA website compliance” are increasingly being bounced around in the online business world—there’s a good chance you’ve heard of it. But many people still don’t know what, exactly, ADA website compliance means—or how it can impact a business.

compliance 145

compliance Software Review Technical Review Transportation 145

Stax

JUNE 18, 2025

Unlike horizontal SaaS solutions that serve a broad range of businesses, vertical SaaS solutions are designed with deep knowledge of specific markets—making them more intuitive, efficient, and impactful. Horizontal SaaS Vertical SaaS Horizontal SaaS Target Audience Built for businesses in a specific industry or niche (e.g.,

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

SaaStr

JUNE 6, 2025

You need GEO (Generative Engine Optimization) The Fix : Optimize for AI crawlers, invest heavily in G2 reviews, and ensure your content shows up in ChatGPT/Claude responses 4. Lead with integration capabilities and security compliance, not just business outcomes 5.

AI Search 141

AI Search AI Technical Review Software Review 141

SaaStr

JUNE 29, 2023

Businesses spend big money on tools they believe are indispensable to their operations and success. Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. Compliance : The cost of GDPR compliance has totaled around $9B globally since its introduction. The bottom Line?

VP of Engineering 289

VP of Engineering Trends Sales Hiring Cybersecurity 289

SaaStr

JULY 18, 2024

Both the Field CTO and sales are responsible for making sure people understand the business value behind your product, what you’re delivering, and its mechanics. Building Block #2: Balance Ensure there’s a balance between talking about deep technical product knowledge and how that translates to business value.

CTO Coach 296

CTO Coach CTO Technical Review Customer Success 296

Tom Tunguz

OCTOBER 11, 2023

The first is the clear demand from customers seeking security & compliance features. Most businesses transitioning will feel this component of the evolution. Enabling an engineering team to ship 1 more product this year with productivity gains is worth hundreds of thousands of dollars. Those motions target different buyers.

Benchmarks 309

Benchmarks compliance Engineering Pricing 309

Tom Tunguz

SEPTEMBER 5, 2019

This pendulum oscillates between the limiting factors of the business at different stages. At the moment a startup is founded, the business is product limited. The product and engineering teams’ ability to quickly satisfy these demands limits progress. And the ball is passed back to product and engineering.

VP of Engineering 279

VP of Engineering Startup Sales Hiring compliance 279

SaaStr

DECEMBER 15, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Mozart Data’s all-in-one modern data platform empowers anyone to easily centralize, organize, and analyze their data without engineering resources. Totally unified.

Cybersecurity 49

Cybersecurity Data compliance AI 49

SaaStr

JUNE 22, 2023

With an intuitive product experience, founders can access free checking and savings accounts, debit and credit cards, domestic and international wire transfers, treasury, venture debt, and more — and manage their business with confidence. Update your revenue data from anywhere, all within Slack or MS Teams.

Scale 244

Scale Banking compliance Forecasting 244

SaaStr

JANUARY 17, 2024

They want to use AI to transform their business and how they and their employees work. Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Compliance matters. Security matters.

AI 289

AI Enterprise Artificial Intelligence compliance 289

Payrix

DECEMBER 18, 2024

Software companies are increasingly integrating payments as a core component of their business models rather than treating them as ancillary features. Takeaway #2: Inflation and surcharging compliance Ella highlighted the rising importance of surcharging as a response to inflation and escalating operational costs.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

NOVEMBER 24, 2022

We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries. Insight Assurance is a professional services firm providing cybersecurity compliance, risk management, and tax services.

Merchant Services 256

Merchant Services Cybersecurity compliance Finance 256

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. It meets the needs of their business and applications. It hurts badly if you touch it later, especially the compliance pieces. How do you do that?

Underperforming Technical Team 279

Underperforming Technical Team Enterprise Scale Payments 279

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. This is the fifth post in a content series exploring Intercom’s investment in supporting large businesses. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering.

compliance 138

compliance Data Software Review Scale 138

SaaStr

DECEMBER 6, 2023

You just have to have a multi-product engine in most cases to keep growing. Professional Services is 12% of Revenue, Down from 17% a Few Years Ago Products like Workiva that entail a significant amount of business process change almost always require professional services. Majority of Customers Now Multi-Solution / Multi-Product.

compliance 296

compliance Engineering Scaling Enterprise 296

SaaStr

OCTOBER 6, 2022

Organic search is the single most important channel for growing your business, but the tech and tactics in the space are over two decades old. DuploCloud offers an end-to-end DevOps software platform for dev teams that don’t have dedicated DevOps engineers and augments those that do. Our mission is simple : We help others grow.

GCP(Google Cloud Platform) 246

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 246

Tom Tunguz

JUNE 27, 2024

Most leaders wants to inject AI into their business to develop a competitive advantage. If PhDs in the domain are rushing to understand the capabilities reading papers every week, how are business leaders meant to grok the state of the art? There are four challenges. The first challenge is untderstanding the technology’s ability.

AI 235

AI Outsourced Development compliance Innovation 235

Payrix

APRIL 17, 2025

A payment facilitator manages compliance with payment network rules and other financial regulations. This includes verifying the identities of sub-merchants through Know Your Customer (KYC) checks, ensuring PCI compliance for secure handling of payment data , and mitigating risks through fraud or chargebacks.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

AUGUST 9, 2024

Customer success at Braze was a big umbrella, with onboarding, CSM, tech support, sales engineering, and more under it. The first stage within the CSM department at Braze was hiring leaders to lead sales engineering. That team became the home of business intelligence and the data team. Side projects are not a recipe to scale.

Scale 287

Scale Sales Hiring Scaling Startup 287

SaaStr

AUGUST 9, 2021

He started as the first sales hire at TripActions when the company was small and he helped scale the business to 5,000 customers, 1,200 employees and a $5 billion private valuation. Create a Sales Engine. You need to be strategic about the architecture of your sales cycle, and for that, you should create a powerful sales engine.

Scale 290

Scale Sales Hiring Enterprise Sales 290

SaaStr

AUGUST 5, 2020

Also, the larger the company, the more they care about enterprise-level trust, security, compliance, and privacy. That’s why we’ve achieved ISV security certification, GDPR compliance, and SOC 2 compliance.”. With the background of our team, as you might expect, we have loads of expertise in this area.

compliance 237

compliance B2B Acquisition Cloud 237

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Conga eliminates the business bottlenecks through their Digital Document Transformation solutions.

Scale 289

Scale Scaling Outsourced Development compliance 289

Tom Tunguz

NOVEMBER 21, 2023

No longer are they just post-analysis teams; they are now becoming software engineering teams that use data to build products. The change in data team operations has also made data security an essential part of every single component of the business. This shift has brought with it a new reality for data security.

Government 213

Government compliance Software Engineering Engineering 213

Intercom, Inc.

APRIL 23, 2018

The GDPR attempts to standardize the way businesses handle people’s data, making users confident it’s in safe hands. We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber security and compliance, it turns out, is in demand. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. It’s becoming the bare minimum.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. Merriam-webster defines a deal as: Modern elite sales teams define a deal as: “To sell or distribute something as a business.”. “A Treat deals as dynamic. On average, 7.59

Technical Review 312

Technical Review Marketplace as a Service Construction Software Review 312

How To Buy Saas

MAY 29, 2025

In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. It also points out educational resources such as an AI for leaders program or an AI for business leaders course to help strategic teams get started.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Tom Tunguz

MAY 15, 2023

This is my current mental model of when to choose a large or small model : When to choose a large model : time to ship is critical : many of these models are available via API, requiring formatted data as an index or vector database - which an engineer can achieve within a few hours for a working beta.

Artificial Intelligence 227

Artificial Intelligence AI Machine Learning Scale 227