Intercom, Inc.

AUGUST 23, 2022

Why great customer support is the key to customer retention. Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand. But what makes a support experience worthy of loyalty?

Customer Support 212

Customer Support Retention Headcount Customer Lifetime Value 212

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. Happy customers bring referrals, fueling organic growth.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

NOVEMBER 7, 2018

An even better way to use CAC: pair it up with Customer Lifetime Value (LTV). That said, all this focus on Customer Acquisition Cost can actually really cripple your business. By looking at Customer Lifetime Value (LTV), or the revenue you get from a customer over their entire lifetime working with your business.

Acquisition 202

Acquisition Scale Advertising Customer Lifetime Value 202

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.

Customer Lifetime Value 114

Customer Lifetime Value Scale Branding Trends 114

Stax

JUNE 3, 2025

Use marketing automation and CRM integrations to streamline lead nurturing and measure everythingfrom conversion rates to customer lifetime value. Sales representatives should be equipped with the right content, messaging, and data to have consultative conversations that close deals.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Incredo

JULY 14, 2019

Providers generate revenue on a regular basis (they are giants, well-known and trusted brands) and they have constant cash flow. BUT in case of small or medium-sized businesses, it’s extremely hard to predict what customers will actually use and what the company’s revenue will be.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

User Pilot

MAY 30, 2025

More users uninstall your app, leave one-star reviews, and damage your brand reputation. Customer acquisition cost Customer acquisition cost (CAC) is the average money you spend to bring in one new customer. Customer acquisition cost formula. Customer lifetime value formula.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

User Pilot

SEPTEMBER 4, 2024

For example, growing social media followers doesn’t necessarily mean improving your brand visibility or acquiring new customers. This actionable metric shows how much you’re spending to acquire each new customer. Actionable metrics: Customer Acquisition Cost (CAC). To maximize long-term profitability.

Product Marketing 105

Product Marketing Metrics Customer Lifetime Value Social Media 105

Incredo

JUNE 25, 2019

You can ask your free trial users to become your brand advocates and increase word-of-mouth. When you have developed a lead nurturing strategy to convert your freemium users into paying customers (doesn’t work when you don’t keep in touch with them).

SaaS 236

SaaS Pricing Software Review Acquisition 236

User Pilot

NOVEMBER 28, 2023

The total expense of bringing a new customer on board. Customer churn rate. Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Churn rate formula. Tracking in-app events with Userpilot.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

User Pilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Reduce customer churn : Since engaged, customers become loyal customers.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

NOVEMBER 6, 2023

TL;DR Customer growth is the expansion of a company’s customer base over time. Growth-focused companies pay less attention to acquisition and more to retention because they understand retention has ripple effects—satisfied and loyal customers become your brand advocates , bringing new users through word of mouth.

Customer Lifetime Value 103

Customer Lifetime Value Churn Retention Acquisition 103

Baremetrics

MAY 18, 2021

When marketing a subscription business, you face even more challenges, like balancing retention and acquisition efforts, identifying new features that your customers are interested in, and working to maximize customer lifetime value. Your SaaS funnel is a model that visualizes important stages along the customer journey.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payments SaaS 100

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value).

Customer Success 159

Customer Success Payment Solutions SaaS Payments Scale 159

Neil Patel

DECEMBER 18, 2020

Read Customer Reviews. One key to success in the e-commerce is your brand reputation. If your store is on a platform that users rate poorly, it could negatively impact your brand’s reputation by extension. With its reward system, Shopkick helps you increase sales by attracting new customers to your stores.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

User Pilot

JANUARY 10, 2022

Tracking the right customer success metrics allows you to respond proactively to customer needs and keep users on the road to success. The right metrics help increase retention and customer lifetime value , maximize upselling opportunities, and increase customer loyalty and drive word-of-mouth.

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

User Pilot

APRIL 10, 2024

Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth. Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores.

Retention 98

Retention Metrics Strategy Management 98

User Pilot

MAY 2, 2024

TL;DR Customer retention is the ability to keep your customers actively using their products. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. And opportunities.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

OCTOBER 22, 2023

TL;DR A customer retention funnel refers to the various stages customers pass through when interacting with a company, from initiation to ultimately becoming loyal brand advocates. Loyal customers These are engaged and satisfied customers who have reached the loyalty stage of the retention funnel.

Retention 104

Retention SaaS Customer Lifetime Value Churn 104

User Pilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. Advocacy comes after customer loyalty.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Benefits of analyzing customer data: Understand customer behavior patterns. Increase customer lifetime value. There are four categories of customer analytics categories.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Totango

FEBRUARY 23, 2024

A lifestyle maven and a gangster rapper turn an unexpected friendship into lucrative television shows and brand deals. You want that customer to stay with you a long time and potentially become a repeat buyer or an advocate to bring more prospects into the top of your funnel.”

Scale 97

Scale Customer Lifetime Value Acquisition Customer Success 97

Incredo

NOVEMBER 28, 2019

4) You can promote your brand through videos, images, and other visual options: Facebook provides 6 types of ads so you can reach people with colorful, dynamic, and eye-catchy offers. As you can see, they know your brand, have interacted with you but … no sale closed. One little secret. That is not what social media is made for.

Social Media 200

Social Media SaaS Advertising B2B 200

User Pilot

JULY 10, 2024

The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey.

Engagement 110

Engagement Customer Lifetime Value Social Media Branding 110

User Pilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value.

Retention 98

Retention Customer Lifetime Value Churn Payment Features 98

Incredo

JULY 8, 2019

This is an approximate number and depends on the niche you operate in as well as your Customer Lifetime Value. A good example of a well-defined goal is “ to generate at least 120 free trials in 2 months and turn at least 10% of them into paying customers ” or “ decrease churn rate to at most 8% annually ”.

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

User Pilot

OCTOBER 15, 2023

TL;DR Growth marketing focuses on enhancing customer lifetime value and retention through continuous experimentation and optimization. Growth marketing is more than just marketing a product; it’s a dynamic marketing strategy enabling businesses to flourish by fostering customer loyalty.

Growth Marketing 105

Growth Marketing Marketing Customer Lifetime Value Scale 105

User Pilot

NOVEMBER 24, 2023

At the same time, customer retention is done in-app via methods such as loyalty programs. You use customer acquisition cost, customer count, close rate, and APRU to measure customer acquisition. You use customer retention rates, churn rate , and customer lifetime value to measure customer retention.

Acquisition 105

Acquisition Retention Customer Lifetime Value Churn 105

User Pilot

NOVEMBER 19, 2023

TL;DR Cross-selling is a sales and marketing tactic that helps increase the average order value by selling additional or complementary products to current customers. Effective cross-selling offers the following benefits: Adds more value for existing customers. Improves customer retention.

Customer Lifetime Value 101

Customer Lifetime Value Strategy SaaS Business 101

User Pilot

AUGUST 30, 2023

Customer acquisition is the process of attracting and converting new customers into paying customers. It’s the first step in the customer lifecycle and is essential for businesses of all sizes to grow and succeed. Why is customer acquisition important? Focus on providing as much value as possible.

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

ChurnZero

FEBRUARY 8, 2023

Today, ChurnZero is used by hundreds of Customer Success teams at leading subscription brands to work more efficiently, build more revenue, and deliver the best possible customer experience.

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

User Pilot

NOVEMBER 29, 2023

There are 4 main responsibilities that every retention specialist job description should have: Gathering information from customer feedback and complaints and working to resolve them. Developing strategies to reduce churn and increase customer lifetime value. Monitoring and analyzing customer retention through reports.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

MAY 1, 2024

Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences. Improve customer retention by delivering exceptional experiences. Increase customer lifetime value by adding more value. Improve customer acquisition with positive word-of-mouth.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

Neil Patel

SEPTEMBER 21, 2021

For example, a recent IPSOS study found consumers are 54 percent more likely to purchase from online retailers that offer PayPal, and a recent Morning Consult survey found PayPal is the #2 trusted brand in the world. Highlight Your BNPL Payment Option. This can help drive sales, especially for online stores.

Payment Methods 140

Payment Methods Payments Merchant Services PayPal 140

User Pilot

JULY 30, 2023

Collect customer feedback to make improvements, and increase customer loyalty. What is customer acquisition? Customer acquisition is the process of attracting and converting potential customers into paying customers. What is customer retention? Customer retention cost formula.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98