SaaStr

MARCH 5, 2022

Despite their founders’ ambition and good intentions, any innovative idea that results in millions of dollars in revenue and funding is bound to come with growing pains. Think about how most of many companies’ revenues come from Product A — the first product they ever created, and around which they’ve built an entire ecosystem.

Startup 259

Startup Leadership Innovation Scaling 259

SaaStr

JUNE 24, 2022

It can provide a quick revenue boost, but it only works one time and you’re taking a chance on losing revenue by angering customers who made a bet on you. Until your brand is so big your product sells itself, move on from reps who can’t sell your product. And 2 Better Ways to Do It Anyway. and On Your Next Big Deal?

Sales Recruiting 219

Sales Recruiting Sales Hiring Scale Customer Success 219

FastSpring

SEPTEMBER 8, 2020

The company is well-positioned to succeed in the global market with a robust platform, strong brand, and hard-working team. It’s not the most glamorous function, but it is critical to the company’s overall success. This means I will oversee the accounting, revenue operations, and legal departments at FastSpring.

Business 105

Business Company Culture Leadership Innovation 105

Buffer Resources

SEPTEMBER 5, 2023

For too long, many brands and individuals have considered running social media accounts ‘easy’, something that could be handed over to the intern. “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says.

Social Media 104

Social Media Sales Hiring Branding Technical Review 104

Neil Patel

JULY 26, 2021

You need to perform market research, file for a license, create a marketing plan, and build your brand. As a franchise business owner, you can tap into the resources and branding of a large brand—while still maintaining the autonomy to run your own business. Built-In Brand Awareness. More Support.

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

Chargify

AUGUST 6, 2019

Today, HubSpot is not only a rapidly-growing enterprise that generates nine-figure annual revenue (more than $500 million in 2018), but they are also trusted thought leaders in the marketing industry with a cult-like following. Revenue growth: 2006: Unknown. You don’t get to half a billion in revenue without making a few enemies.

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty think about brand marketing? Does it have to be tied to a number directly tied to revenue? What are the challenges with brand marketing?

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

Neil Patel

NOVEMBER 5, 2020

Lofty promises to grow revenue, get more leads, and make your prospects happier. Getting your entire funnel and brand to work consistently across every touchpoint has massive leverage. Do they have a great company culture? CS2 Marketing has generated more than $1 billion in pipeline revenue for its clients. #4

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Neil Patel

NOVEMBER 18, 2020

They’re the ones that buy everything you sell because they love you and your brand. You’ll document the problem you’re solving, your unique solution, your market, the competition, your team, and a little information about your company culture. Think of an Executive Summary as an overview of your company’s goals and objectives.

Business 133

Business Social Media Revenue Company Culture 133

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. Thanks to that hard work and consistency, I've established a personal brand grounded in credibility and respect, and grown my follower count to 45,000. Now, keep in mind that I’m a solo consultant and not affiliated with any specific company.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Neil Patel

NOVEMBER 6, 2020

Would you like to increase your store’s reach and drive more revenues? Below, you’ll find my recommended steps on how to choose a top Amazon marketing company to grow your store business on the platform. Great company culture. To avoid this, choose an agency with a great company culture with similar values as your own.

Sales Hiring 109

Sales Hiring Marketing Social Media Marketplace as a Service 109

Buffer Resources

SEPTEMBER 5, 2023

For too long, many brands and individuals have considered running social media accounts ‘easy’, something that could be handed over to the intern. “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says.

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

ProfitWell

JUNE 30, 2020

Neel says: “It's very easy for us to take a position that like, yeah, Apple taking 30% is too much, but you forget like Apple is a luxury brand and they can do whatever they want because they've worked hard at getting an audience this big.". How are churn and new revenue trending over time? Yes, you can measure company culture.

Company Culture 52

Company Culture B2B Mobile Government 52

SaaStr

FEBRUARY 25, 2020

Last but not least, if your sales tax noncompliance gets too out of hand, dealing with multiple states’ sales tax laws means that 46 state departments of revenue can potentially come after you for back taxes. Consistently bad experiences could breed deeper-seated issues for brand trust and customer loyalty. .

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

OpenView Labs

OCTOBER 26, 2021

Hire for brand even earlier. . Branding is more than just a logo. Additional resources on thriving past product-market fit: The SaaS company that accidentally grew to 800,000 users . A SaaS content marketing strategy that drives inbound revenue. Milestone: Hire an accomplished head of sales or revenue.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Kellblog

JULY 30, 2023

Before joining Business Objects, I spent 10 years across two startups: Ingres , which got destroyed by Oracle (while nevertheless growing from $30M to $240M during my tenure) and exited for less than 1x revenue and Versant , which we turned around despite existing within a doomed category (object database) and went on to a lackluster IPO.

Software Review 68

Software Review Technical Review Sales Recruiting Artificial Intelligence 68

Sales Hacker

JUNE 23, 2021

Over 2 million annual visitors and more than 18,000 community members contribute with the aim to help all sales pros succeed – from brand new SDRs to the head of RevOps. Revenue operations. If you have a sales or revenue-related job title, you are welcome to submit a pitch for your article idea here. Predictable Revenue.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

ProfitWell

MARCH 3, 2020

And this time, Michael chooses a beer brand that is not only tasty, but is representative of what customer service means. And, in line with our topic of sales, Fat Tire is one of the biggest selling craft beer brands in the US. Michael adds that it’s also a brand that exemplifies customer service. Sameer Kamat and TINT.

Scale 59

Scale Customer Success Sales Hiring Social Media 59

Totango

JANUARY 14, 2020

To accomplish that, you need a well-structured customer success team with clearly defined roles within the company. When properly structured, the CS team can grow revenue and, prevent churn while deepening customer loyalty. These are highly-satisfied customers who love your brand and product so much they’re willing to advocate for you.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * What changes? *

Scale 136

Scale SMB Technical Review Software Review 136

ProfitWell

MARCH 7, 2019

Doing It Live Everyone wants to be where the action is, which is why live events provide that extra push to really power your brand. The speaker here is Chad Collins, who went from building Legos with his daughter on YouTube to starting his own Lego convention, now running his own event production company. The Rundown In resources.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

OPEXEngine

JANUARY 13, 2021

Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. That doesn’t mean that 2020 wasn’t hard to manage through, but overall as a sector, SaaS companies grew revenue and valuations skyrocketed.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. ” And so, I have watched the best of brands, you look at their glass doors and they went from a 4.84 FULL TRANSCRIPT BELOW.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Upscope

FEBRUARY 27, 2020

Customers can choose between lots of different companies with similar features and pricing. CX is then the differentiator and becomes part of how they compete as a brand. It is their brand. Within these companies there's more of a focus on NPS, CSAT, Customer Effort scores. What impacts these metrics?

Technical Review 52

Technical Review Software Review Onboarding Retention 52

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. It goes beyond positive brand experience. Customer empathy is not limited to empathy in customer service.

Interviewing 92

Interviewing User Experience Development Management 92

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Sales Hacker

NOVEMBER 4, 2020

Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. Wrike wasn’t a new company, but our EMEA team was brand new, isolated on an island, and trying to expand into an unknown market eight hours ahead of our HQ in San Jose, CA. It has to be organic.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. Tara Bryant has spent her career driving revenue growth so she's seen the ups and downs rapid expansion can cause. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle.

Scale 45

Scale Sales Hiring AI Mobile 45

OPEXEngine

MARCH 15, 2022

High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. There is a clear distinction between fast growth SaaS vendors (over 50% annual growth) and slow growth companies (less than 25% growth) between $100M-$500M. OPEXEngine benchmarking data reveals an interesting trend. Talent Compensation.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

NOVEMBER 28, 2019

Because after the year we had literally zero customers, zero revenue. It’s interesting because we were a very small company and we were working with the largest companies in the world, so it still takes a long time, hence the of the four years. You build a brand in that industry, but then we always were always convinced.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SaaStock

FEBRUARY 18, 2019

SaaStock is committed to representing the best and brightest: the product and market experts, the revenue rockstars, the superheroes of sales and the investors who power the ecosystem. Only by having those represented can you create truly healthy company cultures and globally successful products and services. Yes, I’m in!

SaaS 40

SaaS Company Culture Innovation Branding 40

ChurnZero

APRIL 9, 2021

Q: What should you do if your company culture causes part of your stress? A: Culture is a hard thing to buck up against when you’re just one person. I would see what allies you can make in your company. A lot of our revenue comes from existing customers, so that made it easier for me to get that stake for the team.

Customer Success 98

Customer Success Underperforming Technical Team Sales Hiring Company Culture 98

Sales Hacker

AUGUST 4, 2020

Revenue Collective is actually a client of theirs. Matt is the founder and CEO of North 6th Agency (N6A), a leading brand communications agency based in New York City. What we do is we take those credibility assets and we align them with specific business outcomes that brands are looking to achieve.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

ChurnZero

JANUARY 20, 2022

Q: What best practices should a brand-new Customer Success department focus on first? A lot of what happens is that you started a company where you rely on other groups. How to Grow Your Subscription Business – Find out what are the four ways you can grow subscription revenue with your customers. Q&A Recap.

Scale 52

Scale Sales Hiring Scaling Sales 52

CustomerSuccessBox

SEPTEMBER 15, 2021

Due to high records in the cost of customer acquisition, brands have become much more invested in developing strong customer relationships. With a customer success focus, you can uncover drivers of that outcome, which will help you with recurring revenue predictability and capacity planning. Company knowledge.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

SmartKarrot

DECEMBER 13, 2023

This level of customer satisfaction not only retains existing clients but turns them into advocates who amplify your brand and contribute to a positive feedback loop. When customer success becomes ingrained in your company culture, it becomes a driving force behind your growth.

Customer Success 10

Customer Success Engineering Strategy Company Culture 10