Sales Hacker

NOVEMBER 10, 2023

Deliver value early – in the product and external to the product In the product The concept of delivering value early is not just a philosophy; it’s a quantifiable metric known as “Time to Value.” ” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

SaaStr

SEPTEMBER 12, 2023

Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Tie compensation to these metrics to incentivize performance. NPS is A Great Core Metric. Corporate Blogs Always Work. And you can start very small. I Was Wrong.

Sales Hiring 249

Sales Hiring Technical Advisors Compensation Outsourced Development 249

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 95

Metrics Customer Lifetime Value Retention Onboarding 95

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 94

Engagement Metrics Strategy Churn 94

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Book the demo!

Social Media 85

Social Media Sales Funnel Acquisition Retention 85

User Pilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. For each funnel stage, choose relevant metrics. Want to learn more about funnel analytics in Userpilot?

Marketing 93

Marketing Sales Funnel Forecasting Customer Lifetime Value 93

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 99

User Experience Engagement Trends Churn 99

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 85

Social Media Data SaaS Scale 85

User Pilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $111,208/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. We’ve got you covered! Why does feature adoption matter?

Metrics 79

Metrics Strategy Underperforming Technical Team Onboarding 79

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Book a demo to learn more today ! What is product adoption?

Metrics 82

Metrics Customer Lifetime Value Churn Onboarding 82

User Pilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities.

Data 89

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 89

User Pilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. That can be a fatal mistake.

SaaS 96

SaaS Onboarding Innovation Churn 96

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Conversion rate measures the percentage of users performing the desired action.

Metrics 79

Metrics Customer Lifetime Value SaaS Scale 79

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. Let’s get right to it.

SaaS Payments 83

SaaS Payments Outsourcing Services Payment Solutions Payment Services 83

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Choose metrics to track the success of the engagement strategy. A/B test your user flows and iterates your strategy.

Engagement 80

Engagement Strategy SaaS Customer Lifetime Value 80

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 89

Onboarding VP of Engineering SaaS Consulting 89

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 96

Education Onboarding Customer Success Engagement 96

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 75

Metrics Customer Lifetime Value SaaS Acquisition 75

User Pilot

DECEMBER 12, 2022

With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc.

Engagement 89

Engagement Metrics Scale Customer Lifetime Value 89

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 84

Acquisition Retention Customer Lifetime Value User Experience 84

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Calculate churn rate by dividing the number of users lost during the period of interest by the number of users you had at the start of the period. Poor onboarding. The average revenue per user.

Churn 85

Churn Payments SaaS Payments Payment Solutions 85

User Pilot

AUGUST 2, 2023

TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Don’t overload the customer with emails.

Data 86

Data Strategy Marketing Software Review 86

User Pilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. to reduce your overall time to resolution.

Customer Lifetime Value 86

Customer Lifetime Value Customer Support AI Onboarding 86

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Faster adoption also improves the onboarding experience and reduces customer churn. Organize webinars to help users adopt more advanced features.

Strategy 86

Strategy Software Review Business SaaS 86

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 86

Metrics Customer Lifetime Value Churn Retention 86

User Pilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Management 92

Management Software Social Media Trends 92

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

User Experience 85

User Experience Underperforming Technical Team Customer Lifetime Value Retention 85

User Pilot

MAY 21, 2023

Feature releases make products more useful and valuable for users. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Always beta-test your features before releasing them to the whole user base. Book the demo to see how!

Underperforming Technical Team 78

Underperforming Technical Team Sales Recruiting Social Media Onboarding 78

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

OCTOBER 6, 2023

When users are considering your product and comparing it with other alternatives. The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. The moment a user decides about acquiring your product or not.

B2B 99

B2B Development Team Review Software Review Marketing 99

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Time to value, activation rate, feature adoption rate, and product stickiness are the four key product adoption metrics.

Strategy 95

Strategy SaaS Onboarding Scale 95

User Pilot

FEBRUARY 10, 2022

Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers. Simply put, Product adoption rate = (New active users / Signups) * 100.

Customer Lifetime Value 95

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 95

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Use checklists as a roadmap for users to follow and reach activation. Leverage AI technologies , like chatbots or assistants, to enhance user engagement. Track user engagement with heat maps, feature tags, etc.

Engagement 78

Engagement Entertainment AI Customer Lifetime Value 78