Totango

DECEMBER 1, 2021

This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one.

Innovation 97

Innovation Customer Success Scale Government 97

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

Scale 218

Scale Artificial Intelligence Technical Review Software Review 218

SaaStr

JUNE 19, 2021

But Wong offers a word of caution: “If you don’t get your ICP right, you kind of become this custom software development shop for your top customers.” Once you accelerate to significant scale growth, it’s vital to get an outsider’s perspective. Keep your eyes on the prize of your ultimate ICP. . Thriving ($100 million +).

Sales Hiring 165

Sales Hiring Scale Marketing Sales 165

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

JANUARY 15, 2021

At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. ” and receive an answer that sounds like gibberish to you.

Sales Recruiting 165

Sales Recruiting Development Software Review Management 165

The Angel VC

NOVEMBER 29, 2013

Note that the x-axis is not a true-to-scale representation of time elapsed. For a true-to-scale representation I would have to add much more space between the Series A and the Series B and between the Series B and the Series C. For example, you could ask users to rate your prototype and see if that rating goes up over time.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

How To Buy Saas

MARCH 21, 2024

In this blog post, we’ll try to answer these questions and explain which solutions may be helpful to your business. One way to think of Software as a Service (SaaS) is as renting software instead of owning it. 6 Types of SaaS Development Services to Consider Okay, SaaS software development promises many benefits.

SaaS Payments 40

SaaS Payments Payment Services Payment Solutions Payment Methods 40

SaaStr

MAY 22, 2019

” She also joined SaaStr’s podcast where she discussed growing Intercom from 350 to 600 people and here was her advice on two common scaling mistakes: “The first mistake is taking your eyes off the customer. His session focused on scaling an open culture. Leaders who do so will lose their product market fit.

Scale 162

Scale Leadership Consulting Metrics 162

Stax

JANUARY 24, 2024

Intuit’s Firm of the Future blog post published in November 2023 states: “We encourage you to consider QuickBooks Online because we have continued to innovate and improve on it. Not only that, but Intuit has made it clear that the future of the QuickBooks system lies with their online version.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

SaaStr

SEPTEMBER 17, 2020

Before starting JFrog, the founders had built a successful IT consulting firm, AlphaCSP, which focused on developing Java solutions. In other words, they got first-hand experience of the pains of software development.

New CTO 207

New CTO CTO Benchmarks Consulting 207

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. Building for scale. In fact, this has been shown to be the case with a great deal of rigor.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Scytale

JANUARY 23, 2024

Moreso, it also speaks to your specific business goals as a startup, which could include scaling your business, finding a foothold into new markets, or securing venture capital funding, and the role that compliance plays in it all.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Scytale

JANUARY 23, 2024

Moreso, it also speaks to your specific business goals as a startup, which could include scaling your business, finding a foothold into new markets, or securing venture capital funding, and the role that compliance plays in it all.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 77

Customer Success Sales Recruiting Sales Hiring Scale 77

User Pilot

JULY 18, 2023

Key features Product strategy and vision tools Product portfolio management Feedback tools Backlog management Story mapping Prioritization using well-known frameworks Capacity planning Roadmapping Integrations with project management, collaboration, communication, software development, and design tools Pricing Craft.io

Software Review 98

Software Review Software Management Azure 98

Intercom, Inc.

AUGUST 15, 2019

Luckily for me, I found myself in a position where I was leading a design team in New York and an organization that was transitioning from waterfall software development to agile software development. Examples of scaling challenges from Jeff Gothelf’s talk on Scaling Lean. ” I hear that a lot.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

User Pilot

JULY 27, 2023

High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. System usability scale (SUS): This is an attitudinal UX metric that uses a Likert scale to measure the user’s perceived usability of your product.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 6, 2023

However, such a system will gradually be less resilient to technical issues, and more challenging to scale or upgrade – until you reach the point when a complete rewrite is necessary. Set realistic goals in the software development process Make sure the goals for your development team are realistic.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

CustomerSuccessBox

DECEMBER 12, 2019

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Can a software developer do sales? Did you make any of these mistakes?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. Pros and cons of the structure: Easy to scale.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

SaaStr

OCTOBER 14, 2021

It was exciting as it scaled to be a more “enterprise” Github at first. And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. So GitLab is one of those ones that sort of … always was doing well. It was exciting at YC 2015 Demo Day.

Outsourced Development 61

Outsourced Development Software Development Innovation Pricing 61

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

SaaSOptics

MAY 19, 2022

Content marketing involves creating, publishing, and distributing content through various channels, including blogs, videos, webinars, case studies, original research, virtual events, etc. Bubble , a no-code software development platform, uses a mix of free-trial offers and content marketing to drive most of their customer signups.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 27, 2023

What’s more, you can collect data at scale for a more representative view. Software developers can use product analytics to optimize their technical performance. The post Product Analytics Guide for SaaS Products appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model.

Scale 245

Scale Payments SaaS Payments Payment Services 245

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And often more difficult for startups to create at scale because they tend to be expensive and you may not actually have the audience that you can pull into a room directly. Fairly easy.

Scale 119

Scale Engagement Scaling Development 119

Teamgate

NOVEMBER 21, 2018

How do you educate yourself on business development and entrepreneurship? On daily basis I follow industry trends, influencers, blogs, articles from Harvard Business Review – there are so many of them! How you do it is different: either physical events, PR, blog, communities, webinars, etc. Do they have blogs?

Scale 68

Scale Interviewing Technical Review B2B 68

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. They got to 100 million of ARR from 1 million in three years, which is just incredible.

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

JANUARY 4, 2024

joined forces with the incredibly talented Eiso Kant to build the world’s most capable AI for software development. All of our Managing Directors on the early team have both founded companies and operate at scale. Jason Warner , who was CTO of GitHub before and during my time as COO there (and a former partner at Redpoint!)

Management 234

Management CTO Hire New CTO AI 234

TriTuns

NOVEMBER 13, 2018

Figure out how to scale your efforts. You will quickly realize that many of your customers probably lack the expertise, experience and ability to drive software adoption within their own organization.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

SaaStr

JUNE 7, 2021

I was a software developer, a product person. Jason : You resisted that, and then usually there’s another time, as you start to scale, whether it’s 20 million, 30 million, when you want to get ahead of the curve, and also sometimes your inefficiencies increase, right? I specifically didn’t want to be a CEO.

Sales Hiring 331

Sales Hiring Underperforming Technical Team SaaS Headcount 331

TriTuns

NOVEMBER 13, 2018

Figure out how to scale your efforts. You will quickly realize that many of your customers probably lack the expertise, experience and ability to drive software adoption within their own organization.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SaaStr

APRIL 16, 2023

It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. Jason : A lot has changed since then.

Scale 353

Scale Sales Hiring PayPal Development Team Review 353

SmartKarrot

JUNE 25, 2020

If you want to build a sellable SaaS application, you’ll need a graphic designer, software developer, website developer, and digital marketer, to begin with. Start a Blog . Once your website is ready, it’s time to create a blog to publish original and insightful content. Source: Trello. Leverage Social Media .

Social Media 10

Social Media Business SaaS Software Delivery 10