User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? A good customer satisfaction level ensures great product engagement to retain customers longer. In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

SaaStr

AUGUST 27, 2023

Contentful, Metadata, Intercom, Klue, ZoomInfo, LInkedIn Sales Nav and a Sales Engagement Platform which I hope to move to Salesloft! #2. Other than your own, what app would you never let anyone take away from you no matter what: ABM + Sales Engagement. They just need to figure out how to do lead scoring and program tracking! #4.

compliance 207

compliance Engagement Strategy Marketing 207

SaaStr

DECEMBER 10, 2023

As Chief Evangelist, Udi oversees Gong’s market leadership through new product launches and thought leadership. What’s the number one top new app you’ve added the past year? Udi Ledergor is a five-time Marketing leader at B2B start-ups and currently the Chief Evangelist at Gong.

Leadership 296

Leadership B2B Branding Revenue 296

Blulogix

MARCH 24, 2024

Customizing Engagement Across Segments: Personalized Interactions: Develop engagement strategies that are finely tuned to the distinct characteristics and needs of various customer segments, ensuring that support and guidance are both relevant and impactful. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. The third one is monitoring a low NPS score and revealing the detractors.

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot?

Scale 105

Scale Sales Software Review Retention 105

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. Additionally, Totango earned badges for Most Implementable (highest implementation score) and Fastest Implementation (shortest go-live time).

Software Review 110

Software Review Technical Review User Experience Enterprise 110

User Pilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Management 105

Management Software Social Media Trends 105

User Pilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. Lead scoring-based segmentation. Identifying power users for product launches and sending targeted messages highlighting the benefits. Different types of customer segmentation are: User attribute-based segmentation.

Scale 98

Scale Marketing Onboarding User Experience 98

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. What is product adoption? Why should you measure product adoption? Book a demo to learn more today !

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Get a demo now to begin.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Scale 98

Scale Retention User Experience Strategy 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 114

Customer Success Software Review Technical Review Enterprise 114

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. OptinMonster helps marketers engage website visitors and capture their contact details before they leave. Lead generation and scoring Lead scoring and qualification is one marketing area you can easily automate.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

APRIL 18, 2023

The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys. – NPS survey: How likely are you to recommend our product to a colleague/friend?

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

JULY 17, 2023

Many SaaS founders agree that customer insights are a key driver of product growth. Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency. Do you want to learn how to use data analytics to improve customer experience? What is data analytics for customer experience?

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Engagement 98

Engagement Metrics Strategy Churn 98

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Usage of your product’s differentiating features and activity in the product.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Conducting engagement funnel analysis to spot frictions and eliminate them. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Create data-driven product roadmaps. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analysis? Identify friction areas.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We also show you how it stacks against Userpilot analytics in case you’re considering alternative products as well. Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion.

Software Review 98

Software Review Engagement Onboarding Pricing 98

Totango

JULY 6, 2021

Being able to quantify how loyal your customers are can help you evaluate where you stand with your clients, predict where your customer relations are going and take steps to strengthen their engagement and satisfaction. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it.

Customer Lifetime Value 111

Customer Lifetime Value Scale Branding Trends 111

Subscription Flow

JANUARY 30, 2024

In this blog, keeping in mind this context, we will be centering our focus on firstly defining Subscription Renewal Oversight, understanding how it may have changed in 2024, before finally helping you devise a robust B2B SaaS renewal strategy for your small to medium-sized (SME) business in 2024.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

User Pilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. How easy was using [Product] so far?

Onboarding 96

Onboarding Scaling Customer Support Branding 96

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98