User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. Proactive support is the key to winning over customers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data 98

Data Customer Lifetime Value Retention Churn 98

SaaStr

JANUARY 3, 2023

How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. Now, the product is the funnel and an integral part of the customers’ evaluation experience. Companies’ go-to-market approach is becoming more complex as customer expectations change. Not anymore.

Enterprise 228

Enterprise Sales Sales Funnel Compensation 228

SaaStr

MARCH 2, 2023

Cumul.io ‘s powerful embedded analytics platform lets you build interactive dashboards with simple drag & drop, and integrate them in your own application in just a few lines of code. Hook accurately predicts revenue growth from your customers.

Scale 215

Scale Technical Review Software Review Machine Learning 215

Blulogix

MARCH 20, 2024

It’s an opportunity to reaffirm value, fortify relationships, and drive predictable revenue. However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. They reflect customer satisfaction and the perceived ongoing value of your service.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Blulogix

FEBRUARY 18, 2024

Data-Driven Dynamics: What Powering Monetization Strategies Through Analytics Means to Your Business By BluLogix Team Unlocking the Potential of Analytics in Crafting Revenue-Boosting Strategies In the digital economy, where every click, view, and interaction can be measured, data analytics emerges as the cornerstone of informed decision-making.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JUNE 19, 2023

Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. It is also useful for predicting future revenue. Predictive cohort analyses use historical data to forecast future trends. Why use cohort analysis to measure customer retention?

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

Buffer Resources

FEBRUARY 5, 2024

In this article, we’ll dive into why dark social matters, exploring its impact on analytics and its value for everyone who creates on the Internet. Madrigal in a 2012 article for The Atlantic , refers to the social sharing of content that occurs outside of what can be measured by web analytics.  What is dark social?

Social Media 102

Social Media Branding Engagement Strategy 102

SaaStr

NOVEMBER 30, 2023

General Partner Doug Pepper and General Partner and Head of Analytics at ICONIQ Growth, Christine Edmonds, share the art and science of scaling GTM at this year’s SaaStr Annual. They need to hear the customer and use that feedback to refine products. But to develop a GTM strategy, you must have Product Market Fit.

Scale 237

Scale Sales Hiring Scaling Outsourced Development 237

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? However, with several alternative analytics options available, it is important to assess if it is truly worth the investment. In this article, we’ll discuss the features and limitations of Amplitude analytics. What is Amplitude?

Retention 98

Retention Data Analysis Scale Data 98

SaaStr

DECEMBER 2, 2022

Today’s customers, AKA the self-serve buyers, want to be able to access information online during the research and buying process without having to speak to a salesperson or fill out a form. Marketers should direct customers to places they can interact with existing customers. Predictive analytics. Cynthia Gumbert.

Systems Review 217

Systems Review Marketing Social Media Engagement 217

Blulogix

FEBRUARY 24, 2024

As businesses strive for agility and precision in their monetization strategies, the integration of these advanced technologies offers unprecedented opportunities for innovation, customization, and efficiency. This personalization enhances customer satisfaction and loyalty, driving higher retention rates.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. There are three methods to predict churn. What is churn analytics?

Churn 98

Churn Retention Subscription Payment Features 98

SaaStr

APRIL 28, 2022

Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably. 6sense reinvents the way organizations create, manage, and convert pipeline to revenue.

compliance 221

compliance Forecasting Finance AI 221

Nimble - Sales

DECEMBER 19, 2019

Predictive analytics involves depending on big data platforms to spot trends and highlight aspects you would likely miss without technological help. Here are five ways that predictive analytics in digital marketing could pay off. If […].

Marketing 102

Marketing Trends Technology Data 102

Blulogix

FEBRUARY 20, 2024

Agile monetization, with its emphasis on flexibility, responsiveness, and customer-centricity, relies heavily on technological innovation to remain effective and competitive. Data Analytics and AI: Analytics and artificial intelligence are at the heart of understanding customer behavior and preferences.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

Neil Patel

SEPTEMBER 3, 2021

In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. This term is very inclusive, covering everything from email templates to data analytics. Predicted to achieve a compound annual growth rate (CAGR) of 16.7 Data Analytics. What Is MarTech?

Trends 131

Trends Scale Social Media Technology 131

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. What is AI customer experience?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 94

Trends Customer Success Machine Learning Artificial Intelligence 94

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

Blulogix

JANUARY 8, 2024

This leads to increased efficiency, reduced errors, and improved customer satisfaction. Enhanced Subscriber Experience A positive subscriber experience is key to retaining customers and reducing churn. Comprehensive Analytics Data-driven decision-making is essential for optimizing your subscription business.

Payments 52

Payments Payment Features Payment Services Subscription 52

User Pilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. What is digital analytics?

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

Panintelligence

FEBRUARY 7, 2024

The difference is that this time around, it won’t be just about changing customer behavior, but untapped data. That’s exactly what we’ll unpack in the next blog in our Fintech SaaS series. It makes sure that we’re continuing to push the impact our technology has on climate change and the value we give our customers.

Innovation 52

Innovation SaaS Scale Technology 52

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. Branding your survey.

Software 104

Software Branding Customer Success Retention 104

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

SaaStr

JUNE 29, 2023

Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. Swank says, “In 2023, we predicted this would be the year of the price hike, and here we are. Does it help your customers reduce costs? Demand for Sophistication and Innovation.

VP of Engineering 247

VP of Engineering Trends Cybersecurity Sales Hiring 247

Subscription Flow

NOVEMBER 20, 2023

Customers can pay for goods and services according to their consumption ( pay-as-you-go ), scale their service usage up or down in accordance with business needs, and have their subscriptions automatically renewed thanks to subscription billing and revenue management.

Payments 59

Payments Payment Features Payment Services Subscription 59