SaaStr

NOVEMBER 21, 2022

Tip #1: Maintain a hyper-focus on your ideal client profile. . The demographic, environmental, and behavioral attributes of companies you expect to be your most valuable customers make up your ideal client profile (ICP). A laser-sharp focus on the ideal client led these businesses to success. .

Payments 178

Payments Payment Methods Embedded Payments Scale 178

SaaStr

JANUARY 30, 2023

Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Optimizing for revenue potential Deel recognized that many clients didn’t know about its other product offerings. Make sure clients love you.

Sales Hiring 223

Sales Hiring Payment Services SaaS Payments Scale 223

SaaStr

FEBRUARY 8, 2022

You’re not the only SMB asking this question as you navigate perpetual pitches, closing clients, and growth. . Since they sell ads, value also means how many recurring clients contribute to a significant chunk of their yearly revenue by assessing six-month or year-based account value. Let’s look at them: Value.

Scale 225

Scale Sales Hiring Compensation Sales 225

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Blog content. Video chat.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

SaaStr

DECEMBER 1, 2022

GUIDEcx® is a client onboarding and implementation platform that keeps your clients at the center of every project by providing complete visibility into the work. Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day.

Merchant Services 231

Merchant Services Payment Solutions SaaS Payments Payments 231

Totango

JULY 11, 2023

Totango enables CS teams to drive outcomes quickly We recognize that in today’s challenging environment, most businesses are laser-focused on retaining and growing current clients, and they’re turning to their customer success teams to make it happen.

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Totango

NOVEMBER 15, 2023

Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.”

Customer Success 114

Customer Success Software Review Technical Review Enterprise 114

Sales Hacker

SEPTEMBER 24, 2022

The number of potential clients will diminish at each stage of the funnel, with only a fraction converting to buyers. As you learn more about your ideal client, you can optimize your sales funnel to achieve higher conversion rates. Connect with potential clients on Product Hunt, Angel.co, and Facebook groups.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

Subscription Flow

FEBRUARY 27, 2024

Reliable Flow of Revenue: Subscription billing guarantees a steady stream of income by collecting payments from clients at prearranged intervals. Streamlined Automation: Several operational tasks, including user onboarding, usage tracking, bills generation, and payment processing, are automated by a strong subscription billing platform.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

User Pilot

DECEMBER 19, 2023

Some of the key responsibilities include: Setting clear objectives for various client accounts. Design a successful onboarding flow to help users unlock value quicker. Set clear objectives and expectations for client accounts : Goal setting for client accounts helps outline a clear direction and steps to take to ensure goal attainment.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

SaaStr

AUGUST 11, 2022

GUIDEcx® is a client onboarding and implementation platform that keeps your clients at the center of every project by providing complete visibility into the work. Invite everyone to the project—internal resources, customer teams, and third-party vendors.

Payment Solutions 183

Payment Solutions Payment Services Payments compliance 183

SaaStr

AUGUST 29, 2022

. $1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel’s Co-Founder & CRO : Moving fast is a competitive advantage for early-stage companies looking to provide value to clients. How can you balance this speed with scalable processes so that your team & clients are well-served?

Scale 240

Scale Sales Hiring Marketplace as a Service B2B 240

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000.  I also received a $20,833 PPP ( paycheck protection program ) loan during the pandemic.

Scale 116

Scale Scaling Payment Solutions Payment Services 116

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. To give a customer success playbook example, let’s say a customer has just started the onboarding process. Your customer service team supports clients when they encounter problems along their customer journey.

Customer Success 88

Customer Success Onboarding Construction Retention 88

Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 97

Education Onboarding Communication Retention 97

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product.

Engagement 77

Engagement Technical Review Software Review Enterprise 77

Totango

MAY 5, 2021

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. Through these various approaches, a reliable picture of your client’s thoughts and feelings becomes apparent.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Totango

JUNE 3, 2022

Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually. Here’s a customer success manager introduction email you can use when onboarding a new client to your company. Here’s a template you can use to simply and easily request feedback from clients.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

Subscription Flow

NOVEMBER 28, 2023

In this blog, keeping this context in mind of the rapidly changing developments taking place, we will firstly go over the particularities of the B2B SaaS business model, before delving into ways how it can be leveraged to maximise your business’s revenue growth.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. Why Are B2B Client Engagement Strategies Different from B2C? Develop a 360 View of Your Customers.

B2B 81

B2B Engagement Strategy B2C 81

User Pilot

APRIL 14, 2023

A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Employee adoption: used within organizations to help onboard and train employees to use new software and support their digital transformation efforts. moment and adopt the product.

SaaS 98

SaaS Onboarding Pricing Mobile 98

Subscription Flow

MARCH 28, 2024

In this blog, keeping all this mind, we examine the crucial roles that MoRs play for SaaS companies, supported by actual case studies that demonstrate the advantages of these collaborations. Processing of Payments: Example: Imagine there is an American SaaS company that offers its software to clients across the globe.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 98

Onboarding VP of Engineering SaaS Consulting 98

Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 78

Education Onboarding Communication Retention 78

User Pilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. To fend off buyer’s remorse, often experienced after completing a purchase, add a testimonial or a list of known clients.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations.

Communication 118

Communication Technical Review Strategy Technology 118

Totango

OCTOBER 6, 2020

Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals. Customer support is reactive and acts as a resource for clients to use when they encounter specific technical issues and need help. . How Customer Success Creates Value Using Data-Driven Measures.

Customer Support 107

Customer Support Customer Success Construction Churn 107

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Onboarding.

Scale 93

Scale Underperforming Technical Team Benchmarks Onboarding 93

Totango

SEPTEMBER 11, 2020

For any business, the question of how to meet the needs of the client is front and center. However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. .

Engagement 82

Engagement Data Customer Lifetime Value Healthcare 82

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. Client doesn’t see value in the product. Client is not an ideal fit. Client’s company is acquired or gains a new primary investor or partner. Slow or no onboarding progression.

Development Team Review 98

Development Team Review Strategy Payments Payment Services 98

Totango

OCTOBER 27, 2021

Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. Fortunately, there are some steps you can take to help you re-engage with disengaged customers as well as some measures you can take to help prevent client ghosting altogether. . What’s scarier than a ghost roaming around your attic?

Customer Success 92

Customer Success Engagement Communication Metrics 92

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. It can involve product demonstrations, free trials, pricing discussions, and other client-facing activities. Userpilot ’s blog.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Customer Onboarding Specialist An Onboarding Specialist is responsible for: Helping new customers get up and running with the company’s products. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Onboarding 98

Onboarding Underperforming Technical Team Interviewing Benchmarks 98