SaaStr

MARCH 16, 2023

Big companies often call these “RVPs of Sales” You also start specializing more here. By 8-10 sales reps, you probably need a first head of rev ops / sales operations to handle training, onboarding, compensation, quotas, etc. So for each 8 AEs or so, and 8–10 SDRs, you need a Director of Sales.

Sales Hiring 298

Sales Hiring Scale Startup Compensation 298

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

CloudGeometry

JANUARY 15, 2022

There are at least three foundational dimensions that translate your business assumptions into critical technical solution inputs: User Model Monetization Measurement In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. These range from landing page conversion journeys to in-app onboarding journeys. Identify friction areas.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Sales Hacker

SEPTEMBER 24, 2022

To gather data, analyze your existing customer base by tracking their interactions with your website or blog, social media pages, sales reps, and more. There’s a place for cold and warm calls , depending on your specific approach to outreach and how that outreach feeds your funnel. Organic website traffic. Email outreach campaigns.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. User onboarding. Product funnel. Userpilot sign-up page. The solution?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand. Guiding customers through onboarding. Blog content.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Buffer Resources

JANUARY 15, 2024

They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell. Instead of a typical "SEO-style" introduction that over-explains the topic, Lavender’s blog gets straight to the point of explaining tactical plays sales teams can use.  "  2. ." 

B2B 114

B2B Technical Advisors SaaS Payments Underperforming Technical Team 114

Sales Hacker

MARCH 8, 2024

You may have heard about a free tool that GTMnow and GTMfund launched with Cabal two weeks ago, called Warm Intro Navigator. Sales tactics like cold calls often have a low conversion rate. This can take the form of joint blog posts, podcasts featuring a member of the partner company, and co-marketing campaigns. Refer a friend 2.

Scale 95

Scale AI Search Social Media AI 95

Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 96

Education Onboarding Communication Retention 96

User Pilot

JANUARY 16, 2024

Have ChatGPT brainstorm ideas to improve your onboarding process. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

Buffer Resources

APRIL 9, 2024

  I use it for things like finding target keywords for SEO, writing basic HTML to augment my blog posts (like the handy table of contents at the top of this list, for example), and summarizing long or complicated documents. When the meeting is over, I’ll drag and drop the audio recording of the call into Otter’s web app.

AI Search 105

AI Search AI Social Media ChatGPT 105

User Pilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. Include a strong Call-To-Action (CTA) (e.g. Content marketing path Ahrefs is an SEO suite known for its value-packed blog posts.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions. Let’s dive in!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

OCTOBER 31, 2023

A good way around this is to go back to your past onboarding data. Personalize the onboarding process for free trial signups Collect info on users’ jobs to be done with a welcome screen that looks something like this: Welcome survey created in Userpilot. User onboarding checklist to boost free trial conversion.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Totango

OCTOBER 11, 2021

Continuous Onboarding. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys.

Education 78

Education Onboarding Communication Retention 78

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Technical Review 97

Technical Review Onboarding Mobile Retention 97

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Well, they also have an add-on called Intercom Product Tours.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

JULY 20, 2023

Poor onboarding. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value. Bad customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

OCTOBER 6, 2023

By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Userpilot ’s blog. You can do this with a personalized onboarding process , in-app guidance , and proactive support. Userpilot ’s onboarding checklist.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. LiveAgent excels as an Intercom competitor for live chat automation , offering customizable live chat and call center features.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

User Pilot

DECEMBER 1, 2021

In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. We call this the adoption flywheel. 1 – Drive users to the activation point by optimizing your user primary onboarding experience. They can then personalize the user onboarding experience based on it.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

User Pilot

JUNE 20, 2023

Quantitative data Quantitative data is also called numerical data. Ordinal data Also called ranking data, ordinal data are used to group variables into ordered categories. Scalar data are also called scale-rating data due to the use of rating options on a scale, e.g., from 1 to 7. Here are the four major types of survey data.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. This will give you rich insights you can use to refine your onboarding strategy and improve the customer experience.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Onboarding : New buyers perform the basic initial steps necessary to begin using your product and deriving value from it. Onboarding.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92

Totango

MARCH 8, 2022

In more tight-knit communities, members may take conversations offline, and talk through phone calls and face-to-face conversations. Content is delivered through an online community platform, podcasts and weekly calls. The Customer Success Roundtable covers all of the facets of Customer Success from onboarding to long-term retention.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

Baremetrics

MAY 6, 2021

This blog post will explore how you can embrace remote working. In fact, Microsoft Teams usage increased by more than 50 percent to over 115 million daily active users, and the demand for video calls and meetings supercharged Zoom’s revenue to over $777m in the three months to the end of October. Team video calls for meeting.

Social Media 111

Social Media Onboarding Engagement Branding 111

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. In this way, you can personalize the onboarding process based on specific use cases and reduce the time-to-value.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MARCH 23, 2023

2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! Helps users adopt advanced features with a continuous onboarding process. You can do this with an onboarding survey in your welcome modal.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features. Just remember that the onboarding needs to be personalized.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

APRIL 26, 2022

Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. Product adoption , also called user adoption, is the key to a successful product. Use welcome screens to personalize the onboarding process. And personalized onboarding is an extension of contextual onboarding.

Strategy 98

Strategy SaaS Onboarding Scale 98

ChurnZero

APRIL 5, 2022

We can trace Customer Success back more than two decades when a CRM company called Vantive started using it to help its customers navigate the relative unknowns of an infant technological world. For years, this materialized as onboarding programs and dedicated CSMs walking in lockstep with customers. More profit-boosting conversations.

Education 98

Education Customer Success Customer Lifetime Value Onboarding 98