ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? Rethinking the Quarterly Business Review (QBR).

Sales Hiring 98

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User Pilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. They give you the best possible chance of understanding the overall customer experience and improving your product. Customer satisfaction surveys What are they? Let’s dive in!

Marketplace as a Service 93

Marketplace as a Service Churn Onboarding Engagement 93

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Scale 75

Scale SaaS Payments Payment Solutions Payment Services 75

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 87

Scale SaaS User Experience Market Research 87

User Pilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Software Review 77

Software Review SaaS Scale AI 77

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 80

Data Analysis Scaling Artificial Intelligence Data 80

User Pilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. Let’s get right to it!

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User Pilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. Trigger customer feedback surveys contextually for existing customers. Book a demo to learn more!

Scale 85

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User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Let’s take a look at each one in detail.

Systems Review 82

Systems Review SaaS Scale Technical Review 82

User Pilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Metrics 84

Metrics Customer Lifetime Value Benchmarks Churn 84

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments.

SaaS 90

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User Pilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Systems Review 79

Systems Review Social Media Technical Review Software Review 79

ChurnZero

DECEMBER 27, 2019

Feeling a bit nostalgic , we practiced our own self-reflection to create a curation of our proudest accomplishments this year. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 . CSAT and CES and NPS, oh my!

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations.

Strategy 72

Strategy SaaS AI Search Customer Support 72

User Pilot

JANUARY 12, 2023

You’ll also learn the best ways and tools to perform behavioral segmentation. Likewise, you can group users based on NPS scores to locate detractors and deploy a reactivation marketing strategy. Behavioral segmentation , on the other hand, divides customers into groups based on their behavior and SaaS metrics.

Software Review 91

Software Review SaaS Customer Lifetime Value Engagement 91

User Pilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Software Review 98

Software Review Scale SaaS Systems Review 98

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Scale 69

Scale User Experience Underperforming Technical Team Scaling 69

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. Creating standard operating procedures based on best practices establishes a foundation for effective training. Another way to check-in with customers is by sending periodic satisfaction surveys. Optimize Your Renewal Process.

Churn 96

Churn Strategy Technical Review Benchmarks 96

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Scale 71

Scale Market Research User Experience Benchmarks 71

User Pilot

JULY 29, 2021

P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Asana is the best example here. Lower churn.

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

MAY 17, 2023

Slack collects user feedback with in-app surveys to inform PX improvements. Start by collecting customer data through a welcome survey. Postify welcome survey to personalize product experience. The two most common survey types for this purpose include customer satisfaction CSAT surveys and Net Promoter Score (NPS) surveys.

Customer Lifetime Value 81

Customer Lifetime Value User Experience Onboarding Scale 81

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

User Experience 79

User Experience Underperforming Technical Team Scale SaaS 79

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Best for large enterprises. Why being honest about the best Userpilot alternatives is good for all of us… Have you ever tried cutting a birthday cake with a plastic knife? ease of use.

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Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals are great at attracting attention but, because they take up so much space, it’s best to use them scarcely to avoid being too intrusive.

Communication 93

Communication Onboarding User Experience Retention 93

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. And what are some of the best practices and examples across the customer journey? Here are 15 customer success tactics: Learn about your customers with welcome surveys.

Customer Success 89

Customer Success Strategy Customer Lifetime Value SaaS 89

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

SaaS Payments 78

SaaS Payments Outsourcing Services Payment Solutions Payment Services 78

User Pilot

AUGUST 11, 2022

Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research. Customer success is the practice of ensuring customers get their desired outcome when using your SaaS. Customer success is the practice of ensuring customers get their desired outcome when using your SaaS. Collaboration.

Customer Success 91

Customer Success Management SaaS Technical Review 91

User Pilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. You can use feedback surveys to collect both quantitative and qualitative data from your target audience. If so, you’re in the right place!

Management 90

Management Interviewing Data Trends 90

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. Breaking Down the Ultimate Question: NPS. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

Onboarding 85

Onboarding Churn SaaS Management 85

User Pilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Metrics 85

Metrics Customer Lifetime Value Data Analysis Engagement 85

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 75

SaaS Payments Strategy Payment Solutions SaaS 75

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? In practice, all 3 often overlap. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM.

Social Media 80

Social Media Sales Funnel Acquisition Retention 80

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Trigger exit surveys to prevent and reduce churn. Welcome survey asking about the user’s role. But look no further!

Retention 88

Retention Strategy Marketing SaaS 88

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. It’s best to build your MVP (or MLP / MDP ) with minimum viable features and use user data to iterate on it. Use in-app surveys to collect feedback on product performance and ideas on how to improve it. What is product success in SaaS?

Management 88

Management SaaS Metrics Retention 88

User Pilot

DECEMBER 9, 2021

Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time. Reduce churn with in-app self-service support , exit surveys , and by using NPS to proactively reach out to detractors before they churn. What is Net Revenue Retention (NRR)?

Retention 90

Retention Revenue Software Review SaaS 90

User Pilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). Retention rate , churn rate , customer lifetime value , or NPS scores are examples of digital analytics that product managers will find relevant.

Data 78

Data Social Media Customer Lifetime Value Acquisition 78