Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI.

Social Media 91

Social Media Data SaaS Scale 91

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. Totango accelerates revenue retention and customer growth Last month at Totango Live! customer health).

Business 102

Business Software Review Technical Review Retention 102

User Pilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. This helps create user personas. There are multiple product and marketing metrics to track at each stage of the funnel. Book the demo!

Social Media 91

Social Media Sales Funnel Acquisition Retention 91

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. This means not only more users but also the right ones.

Strategy 98

Strategy Marketing Social Media AI Search 98

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Follow these 6 essential steps to create a resource center: Define the user personas of your product.

AI Search 97

AI Search Software Review SaaS AI 97

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability.

Acquisition 90

Acquisition Retention Customer Lifetime Value User Experience 90

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs.

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Acquisition cohorts divide users based on when they started using the product.

Retention 90

Retention Social Media Customer Lifetime Value Acquisition 90

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 103

User Experience Engagement Trends Churn 103

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 97

Retention Customer Lifetime Value Churn Metrics 97

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Use email marketing campaigns to bring back inactive users.

Retention 96

Retention Strategy Marketing SaaS 96

User Pilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table.

Retention 87

Retention Trends Engagement Churn 87

User Pilot

DECEMBER 10, 2023

PLG is cost-efficient and promotes retention and long-term growth. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. That’s indirect monetization.

Scale 102

Scale Sales Software Review Retention 102

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Retention 84

Retention Strategy Management Churn 84

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth.

Enterprise 114

Enterprise Revenue Scale Innovation 114

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 97

Retention Automotive SaaS Customer Lifetime Value 97

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Mixpanel?

Data 92

Data Finance Enterprise Interviewing 92

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Reduce churn rate : Account management helps uncover the root cause behind why users leave products.

SaaS Payments 89

SaaS Payments Management Customer Lifetime Value SaaS 89

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

SaaS Payments 99

SaaS Payments Payment Services Payment Methods Payment Solutions 99

FastSpring

OCTOBER 10, 2022

Slack announced its pricing change in a blog post in July, and pricing changes took effect in September. In this piece, we break down some of the strategies Slack employed to successfully roll out its new pricing. 75 per user per month for monthly Pro plan members and $.58 58 per user per month for annual Pro plan members.

Pricing 130

Pricing Interviewing Retention Strategy 130

User Pilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. They ask questions, provide answers, share experiences, and contribute to user-generated content.

Branding 80

Branding Social Media Acquisition Advertising 80

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? Marketing segmentation comes in handy here.

Market Segmentation 97

Market Segmentation Retention Marketing Software Review 97

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 91

Churn Retention Onboarding Engagement 91

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity.

Churn 90

Churn SaaS Payments Payment Solutions Payments 90

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Customer Lifetime Value 94

Customer Lifetime Value Retention Marketing Scale 94

User Pilot

JULY 18, 2023

You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. The average revenue per user. Multiply the result by 100.

Churn 91

Churn Payments SaaS Payments Payment Solutions 91

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Ramli John’s best practices on user onboarding.

Technical Review 85

Technical Review Onboarding Mobile Retention 85

Subscription Flow

JANUARY 5, 2024

This blog is written expressly for small to medium sized businesses that cannot possibly take all metrics into account and so must engage in a brutal strategy of having to pick and choose. Rate of retaining customers: The customer retention rate is the percentage of customers you kept over a given time period.

B2B 52

B2B Metrics SaaS Benchmarks 52

User Pilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. Using feature tags to understand how users interact with your core features.

Metrics 92

Metrics Customer Lifetime Value Churn Retention 92

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. What Is Customer Retention Software?

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Why Does Expansion into New Markets Matter So Much in 2024?

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81