SaaStr

DECEMBER 30, 2023

Customer Success has in many cases morphed into part of the sales team. Everyone is looking to automate at least 50% of customer interactions — and cut their support team by at least that much. Big parts of marketing, support, and customer success have been cut, and may never been uncut.

Customer Success 306

Customer Success Scale AI Pricing 306

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Automation not only streamlines operations but also ensures accuracy and consistency in billing and customer management.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

DECEMBER 14, 2022

Although they lacked an IT team or CIO equivalent to their enterprise counterparts, SMBs responded quickly. By 2021, the market witnessed a frenzied phase to add point solutions. An SMB had, on average, 248 business applications—a volume that proved necessary to keep up with the explosive growth of customers in the new digital era.

Scale 240

Scale SMB Scaling Innovation 240

SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Metronome is a cutting-edge billing infrastructure company designed to support the rapid growth and adaptability required by modern software companies. Check that out here.

Scale 252

Scale Software Review Payment Features AI 252

SaaStr

DECEMBER 17, 2023

Momentum powers a ton of automations between SalesForce, Gong and Slack for us. It allows us to deliver reminders, call summaries, suggested next steps, custom prompts and easy to follow workflows directly to our market facing teams and leadership. Game changing addition for us. #3.

Scale 266

Scale AI Leadership Innovation 266

SaaStr

SEPTEMBER 25, 2023

Theoretically, the relationship between sales and marketing should be easy –– after all, these teams are responsible for pulling in more business and increasing revenue. However, it is often the case that relationships are complicated between these teams, and sometimes they can even butt heads.

Enterprise 272

Enterprise Marketing Sales SaaS 272

SaaStr

DECEMBER 4, 2023

With the turbulence in the market in 2023, sales cycles have only been getting longer and a lot more complicated. At this year’s SaaStr Annual , CEO and co-founder of Capchase Miguel Fernandez and Director of Marketing Rose Johnson share five tips for getting sales right in any market. to find out what was going on.

SaaS Payments 237

SaaS Payments Payment Services Payments Payment Features 237

SaaStr

DECEMBER 29, 2023

Intercom’s homepage says AI will automate 50% of support interactions, that is disruptive, but that’s adding AI to an existing product. Some folks have fallen behind because they: Don’t have strong enough tech teams to add AI Resist it Those companies will struggle because everyone expects innovation from AI. The market wants it.

Scale 251

Scale Sales Hiring Customer Success AI 251

Buffer Resources

APRIL 11, 2024

I started my career working in a nonprofit setting, and now I’m a fractional marketing director for nonprofits.   One key difference between nonprofits and startups comes into play when launching a marketing initiative. Meanwhile, when successful startups face a challenge or growth goal, execs don’t ask, “Who?”

Technical Review 108

Technical Review Startup Social Media Marketing 108

SaaStr

JUNE 1, 2023

Make is the leading visual platform for anyone to design, build, and automate anything – from tasks and workflows to apps and systems – without coding. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. Grab tickets here.

Scale 212

Scale Payments Payment Solutions Artificial Intelligence 212

SaaStr

JANUARY 24, 2024

What should you look for in an Enterprise rep vs. a Mid-Market rep? How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Solving High Volume, Low Conversion at Lattice Dini Mehta joined Lattice at $3M in revenue when it had just 10 people in seat for Go-To-Market and 7 salespeople.

Scale 245

Scale Sales Hiring Scaling Revenue 245

SaaStr

JULY 30, 2023

What is one thing all hyper-growth SaaS companies have in common? “A A growth team that takes risks and looks for outlier effects,” says Guillaume “G” Cabane, Co-Founder at Hypergrowth Partners, a collective of advisors, VPs, and others working on an equity basis with companies like Maze, ramp, and Honeycomb.io. The takeaway?

Scale 218

Scale Sales Hiring AI Banking 218

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

APRIL 3, 2024

Jennifer has been at PagerDuty since 2016, a disruptive company that took automation to the next level before AI was hot in 2024. Where’s the Line Between Automation and AI? GenAI is absolutely accelerating the appetite for automation,” Jennifer says. It’s a little blurry for people. Are Enterprise Leaders Excited About GenAI?

Generative AI 256

Generative AI AI Technical Review Software Review 256

SaaStr

NOVEMBER 18, 2022

64% of CS teams spend $200,000 or less a year on non-headcount, with growth stage companies spending the least, just 0.1% No need to throw money away on tools you don’t need, but folks, please support your CS teams! No need to throw money away on tools you don’t need, but folks, please support your CS teams! #3.

Customer Success 316

Customer Success Headcount Churn Revenue 316

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. We still want to drive retention and growth and make money. Free growth is there but not nearly as high.

Sales Hiring 266

Sales Hiring Customer Success Scale AI 266

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 234

Venture Capital Scale Technical Review Software Review 234

SaaStr

MARCH 22, 2024

The Worst Days of a CRO The job of CRO is a tough one, with lots of natural tensions in place between sales and marketing, sales and product, etc. The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want.

Scale 261

Scale Underperforming Technical Team SMB Finance 261

Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. I now: Help define content strategy, Write the weekly newsletter, Track content performance through our analytics, Run a guest posting program , Collaborate on team-wide marketing projects.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. What our customers are saying With a trScore of 8.1

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

SaaStr

APRIL 13, 2023

Leveraging decades of experience in B2B market intelligence, analytics, content trends, and predictive intent, DemandScience delivers healthy data and prioritized buyer insights that align sales and marketing professionals with more qualified audiences. Join these incredible companies to experience all the value of SaaStr!

Scale 218

Scale Compensation B2B Innovation 218

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) The most innovative sales leaders work with our team of content specialists to write cutting-edge content for intrepid sales professionals. Automating your lead generation. Focus areas: The LinkedIn Sales blog is the place to go for modern selling tips.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

Blulogix

APRIL 2, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: How to Manage Subscription Complexity: A Comprehensive Roadmap The evolution of B2B subscription models has introduced unprecedented flexibility and opportunities for businesses across various sectors.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

SaaStr

JUNE 20, 2021

These days, Klaviyo is known as an eCommerce, email marketing and customer messaging solution. As time went on, their customers began asking about integrations to email and marketing apps. Klaviyo decided to build email and marketing automation tools themselves as part of their platform. . How do I automate?

Scale 306

Scale Marketing Pricing Consulting 306

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Empower your inside sales team by automating the hardest parts of outbound calling. SalesIntel is the top provider of accurate and affordable sales and marketing contact data with highest number of direct dials and human-verified contacts in the industry.

Scale 229

Scale Underperforming Technical Team B2B AI 229

SaaStr

JUNE 10, 2020

How much do you talk about Customer Marketing? While the concept may sound old hat to those that have been in the software business for a long time, in SaaS in particular, very little tools, processes, and software are applied to marketing to customers after they are closed. Drip marketing. Or even longer.

Marketing 272

Marketing Retention Customer Success Content Marketing 272

SaaStr

OCTOBER 15, 2020

Whether you just scored your Series A or are about to go public, there’s no reason to waste precious capital on tasks that could be automated. Of course, you should be thoughtful about what you choose to automate. But—and no one knows this better than you—SaaS solutions can save your team so much time. 1 Sales tax. 1 Sales tax.

Business 324

Business AI Search Marketplace as a Service compliance 324

SaaStr

JANUARY 3, 2024

Especially as you then try to move into the mid and upper markets, security becomes table stakes for the buying committee. Shrav added that if you want to close bigger deals, not just Enterprise, but mid-market and SMB as well, that the moment you’re ready to Go-To-Market, you need to become compliant.

AI 152

AI SMB compliance Sales Hiring 152

SaaStr

NOVEMBER 21, 2023

Instead of using AI tools only to analyze and automate things, it’s being used to create content. AI can humanize the experience from an end-user perspective and serve the needs of automating and expanding your reach with personalization. Everyone is looking forward to what AI can do for them in business. It isn’t new! Press 2 for x.

AI 247

AI Scale Generative AI Sales Hiring 247

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. You have to understand: what people are searching for what their intent is what the product is that you’re building It’s a marrying of company vision and go to market. They searched project management or C RM.

Scale 169

Scale Sales Hiring Scaling Banking 169

SaaStr

APRIL 1, 2022

Early in the company’s life, he was more willing to allocate funds to the sales team than to any other department. However, when you withhold investment from specific teams, it might reveal a more serious problem with your trust in teams or your product. Mistake #3: Not Appreciating Go-to-Market as a Strategic Advantage.

Sales Hiring 247

Sales Hiring Acquisition Investment Leadership 247

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. As Customer Success teams continue to mature, and their need to automate grows, having their own operations roles will become increasingly essential and prevalent.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Blulogix

JANUARY 10, 2024

Maximizing Efficiency: Billing Process Automation By BluLogix Team Efficiency is the key to success in the competitive world of subscription-based businesses. In this blog post, we’ll explore how BluIQ’s billing process automation capabilities can help you maximize efficiency and stay ahead of the curve.

Payment Services 52

Payment Services Payment Features Payments Payment Solutions 52