User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. Testimonials and videos improve conversion rates. Buying your product?

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Activation funnel.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Google Analytics dashboards give you all-encompassing insights into website activities.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. Examples include ad clicks, demo bookings, free trial sign-ups , MQL to SQL conversion rates , or activation rates.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. They ask questions, provide answers, share experiences, and contribute to user-generated content.

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Follow these 6 essential steps to create a resource center: Define the user personas of your product.

AI Search 105

AI Search Software Review SaaS AI 105

Totango

NOVEMBER 16, 2023

billion active users worldwide. Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. .” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user? Not a problem.

Customer Success 110

Customer Success Operational efficiency. Communication Churn 110

Subscription Flow

MARCH 12, 2024

In this blog we will not be talking about stuff that you already knew, and will instead be focusing on telling you stuff that you did not know about Paystack. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? It places a high priority on making sure all users can transact securely.

Merchant Services 85

Merchant Services Payment Services Payment Methods Payment Features 85

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Scale 105

Scale Sales Software Review Retention 105

User Pilot

MARCH 27, 2023

This problem really shows why reaching the key activation point by new users really matters. So Arjoon Talukdar, Senior Product Manager at The Room, decided to find a way to solve this problem – and improve the CV upload rate. Appcues , but I found Userpilot the most user-friendly when building the flow.

Web Development 98

Web Development Web Developers Software Engineering Onboarding 98

User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. For example, what path do free trial users take to becoming paid users?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Event properties offer information about actions and time frames.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Feature adoption metrics are important for understanding where users are dropping off , what users find valuable to inform the product roadmap and optimize user personas , and to know where to offer more guidance.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. Plus, we go over the top three web activity tracking tools that make tracking easy. Complete a funnel analysis to track in-app user behavior.

Onboarding 98

Onboarding User Experience Engagement Software 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. TL;DR Active users are those that interact with your platform over a given period. TL;DR Active users are those that interact with your platform over a given period. What are active users?

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Now, there are some essential steps you need to follow in order to start a UI/UX design career: Learning the design principles for both UI and UX includes mastering user personas, wireframing, prototyping, color theory, typography, and layouts.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JUNE 30, 2023

TL;DR A customer engagement strategy combines activities and tactics to drive engagement. The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data. Use interactive walkthroughs to guide users and boost onboarding engagement.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. UBA allows you to personalize user experiences and better understand customer needs.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Tracking the time users take to derive value offers insights into initial user experience effectiveness. This could include speaking opportunities, article or blog post contributions, or other thought leadership platforms.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Where do they work?

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Improve overall profitability.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JANUARY 30, 2023

You’ll learn customer behavior patterns at each customer’s journey stage to spot product growth insights and improve customer satisfaction. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Retention Churn 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Finally, act on that data to improve product adoption.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? It should be able to make users understand your product’s value so that they continue using it by investing their money. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Implement an onboarding checklist to drive activation. Use interactive walkthroughs to improve feature adoption and drive value.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Retention 97

Retention Strategy Management Churn 97

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Collect and act on customer feedback to improve satisfaction. User persona example.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103