SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule. It Always Pays Off.

Scale 224

Scale Venture Capital Startup Retention 224

SaaStr

OCTOBER 16, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from HubSpot at $1.7 Your Customer Success Team Probably Really Are Just Gap Fillers. Why The Business Model of Venture Capital is Really, Really Hard. Billion in ARR.

Venture Capital 287

Venture Capital Business Model B2B Startup 287

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company. Intercom Blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. The true impact of the COVID-19 pandemic manifested itself in the form of hyper digitization, a hybrid work model and the great resignation. What’s The Real Difference Between Customer Outcomes and Customer Value?

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 253

Sales Hiring Technical Advisors Compensation Outsourced Development 253

FastSpring

DECEMBER 19, 2018

In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019. Successful Ecommerce Business Models: Which One Is Right for You? Find the best business model for your product or service with this helpful blog post. Are your customers global?

B2C 63

B2C Business Model Pricing B2B 63

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 286

Scale Sales Hiring Sales Marketing 286

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule.

CTO 204

CTO Scale Interviewing Retention 204

Payrix

APRIL 3, 2024

At a very high level, a referral partnership is an integrated payments model. T his payments model, while the most lucrative, requires a considerable amount of time, capital, payments expertise , and a full assumption of risk. What is a PayFac® developer?

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

FastSpring

DECEMBER 18, 2019

To recap a fantastic year at FastSpring, we want to take a look back at our top 10 blog posts from 2019. As a partner in growth for thousands of software companies around the world, one of our goals is to provide blog content that is helpful, interesting, and informative. How to Shift Freemium Customers to Paid Customers.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

Blulogix

APRIL 12, 2024

The intricate nature of subscription models can indeed be a formidable maze, but with the right strategies, businesses can turn these complexities into substantial advantages. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) How to contribute: We love providing a platform for new, successful sales professionals. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Customer-centric culture. Sales Hacker.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

MARCH 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why I’d Rather Be Acquired by Vista Than a Big Tech Company. 4 Simple Things You Can Do To Not Lose Your Top Customers. Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose. If You Do It Right.

VP of Engineering 226

VP of Engineering Scale CTO Engineering 226

SaaStr

DECEMBER 29, 2023

In part two we head into IPO waters, how to incorporate AI into your products, the best way to drive employee performance, pricing models, and much more. Q: How do you stand out in terms of customer acquisition against large competitors who aren’t incorporating AI? Before, humans graded the outcome of customer support.

Scale 254

Scale Sales Hiring Customer Success AI 254

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023.

Sales Hiring 270

Sales Hiring Customer Success Scale AI 270

SaaStr

JANUARY 27, 2024

Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. Happy customers beget more happy customers. It’s your top marketing and customer retention investment.

Azure 244

Azure AWS SaaS Customer Success 244

SaaStr

APRIL 3, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Dear SaaStr: When Should a SaaS Company allow Month-to-Month Contracts vs Requiring 12-month Commitments? 4 Simple Things You Can Do To Not Lose Your Top Customers. The Top 10 Pieces of Advice I’d Give to My Younger CEO Self.

Sales Hiring 208

Sales Hiring Scale Engineering Enterprise 208

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

DECEMBER 18, 2023

Yet, 79% will struggle to ensure their AI models are responsible, secure, and free of bias. Security is all about where data is coming from and how you’re training your models. Meanwhile, many earlier-stage companies are running into biases and issues with modeling. But acquiring the right talent is a difficult task.

AI 264

AI Technology Scale Startup 264

SaaStr

AUGUST 29, 2022

Find out how the steps they took not only helped nurture a company’s success, but also allowed its leaders to retain a growth mindset long after they hit the $1B milestone. But throughout it all, Gusto has defined valuation differently—in terms of the value it provides to customers vs the value it extracts.

Scale 266

Scale Sales Hiring Marketplace as a Service B2B 266

SaaStr

MAY 23, 2023

But simply sending out a few press releases isn’t enough –– you need a strategy to reach customers and prospects. Sprig CMO Elizabeth Walton Egan believes that simply putting your product out there won’t attract customers: “If you build it, they will come does not work. Get your tickets. And this starts with personal relationships.

Scale 229

Scale Marketing Social Media Advertising 229

SaaStr

OCTOBER 20, 2023

In June 2020, they launched GPT3 — its first state-of-the-art large language model. GPT3 had four flavors, ranging from simple classification to the most robust model of Da Vinci. Some companies like Jasper built on top of OpenAI’s models. Then came the big image model of DALL-E 2, taking the world by storm last summer.

ChatGPT 261

ChatGPT AI Search Scale Sales Hiring 261

Panintelligence

MAY 7, 2024

Artificial intelligence is offering unprecedented opportunities for companies to enhance efficiency, improve customer experiences, and make data-driven decisions. The AI solution provider's reputation and support are also critical factors, as they can significantly influence the long-term success of the AI implementation.

AI 52

AI Artificial Intelligence Machine Learning Strategy 52

SaaStr

NOVEMBER 30, 2023

Amazing product-oriented founders who truly understand the market and what products to build for the right ideal customers can then build a differentiated product and execute on a GTM strategy. According to ICONIQ’s data, many successful companies hit a growth plateau at around $15M ARR. To manage that, you need to build a tech stack.

Scale 254

Scale Sales Hiring Scaling Outsourced Development 254

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

Business Model 272

Business Model SaaS Payments Payments Headcount 272

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

SaaStr

SEPTEMBER 26, 2023

Thanks to OpenAI and a bunch of foundation models where you can start with a text prompt and generate a lot of information, we have incredible power. That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI.

AI 280

AI Generative AI Venture Capital SaaS 280

SaaStr

MARCH 8, 2023

How did the largest product-led growth enterprise company in the world find success? Atlassian’s PLG Model To understand and potentially replicate Atlassian’s success, it helps to understand what made them different. Currently, they have over 250,000 paying customers and hundreds of thousands of free customers.

Sales Hiring 240

Sales Hiring Enterprise Headcount Scale 240

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

SaaStr

SEPTEMBER 16, 2022

After finding success in their home country, many SaaS founders begin to think globally, considering expansion into the international markets. However, global growth is challenging, and it takes the right strategy, preparation, and business model to achieve it. Data and trackable metrics are critical to understanding your success.

Scale 227

Scale Scaling Sales Hiring Marketing 227

SaaStr

MAY 16, 2023

Worth it, but the margins were lower than core customers, and it took up a lot of bandwidth. I’ve invested in 2 startups that micromanaged outsourced SDR teams to some success. Customers expect more product knowledge, even at the appointment setting engagement.” So really the question is; have SDRs worked for you?

Outsourcing Services 264

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 264

Blulogix

APRIL 2, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: How to Manage Subscription Complexity: A Comprehensive Roadmap The evolution of B2B subscription models has introduced unprecedented flexibility and opportunities for businesses across various sectors.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81