CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 75

Retention Metrics Strategy Scale 75

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

JANUARY 31, 2024

at that scale, with 1,900 $1m+ customers. Almost 1,900 $1m+ Customers, Growing 15% a Year ServiceNow does an incredible job of growing its customer spend. #4. The Big Customers Pay $4.5 The Big Customers Pay $4.5 So you wouldn’t expect much overnight churn. ServiceNow simply dominates there.

Enterprise 276

Enterprise Scaling Churn Engineering 276

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Customers often can deploy on their own. Customers don’t expect you to build a feature before they buy. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn.

SMB 357

SMB Churn Payment Services SaaS 357

SaaStr

FEBRUARY 22, 2024

Customer success reps are defended, even if their top customers churn without there even having been a conversation. That yes, our churn rate is too high or our NRR too low. VCs are reluctant to be critical of founders, even as they run out of money. No, it’s the painful criticism that’s right that stings the most.

Churn 256

Churn Customer Success Metrics Sales 256

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. The Silent, Lurking Churn: Activation Rates Less Than 90%. SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre.

SMB 229

SMB Scale Marketing Sales 229

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

SaaStr

JANUARY 24, 2024

How do you diagnose and solve churn? So, Dini came in, looked at the data around churn and usage, talked to customers, defined and narrowed Lattice’s core ICP, and made a few changes: They put a minimum in place not to sell to anyone under $4k. Can you start and stop a PLG motion? How do you define your ICP?

Scale 231

Scale Sales Hiring Scaling Revenue 231

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 95

Retention Automotive SaaS Customer Lifetime Value 95

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters.

Churn 92

Churn Software Review SaaS User Experience 92

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Churn 96

Churn Retention Subscription Payment Features 96

SaaStr

DECEMBER 26, 2020

As we begin strategic planning season for next year, there one topic a lot that comes up a lot: Should We Just Let Our Smallest Customers Go? Small customers churn at a much higher rate. The combination generally means net negative churn here is close to impossible for most vendors. Probably more. Frustrating.

SMB 350

SMB Sales Hiring Marketing Enterprise 350

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 233

Sales Hiring Technical Advisors Compensation Outsourced Development 233

User Pilot

OCTOBER 31, 2022

There are different methods to measure your product engagement scores, such as through NPS, CSAT, or churn surveys. Segment customers based on engagement level and identify inactive customers to create effective marketing strategies for distinct customer segments. Use gamification strategies to boost product engagement.

Engagement 94

Engagement Metrics Strategy Churn 94

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Cohort analysis helps teams spot drop-off points in the user journey as well as churn warning signals.

Retention 83

Retention Social Media Customer Lifetime Value Acquisition 83

Chargebee

FEBRUARY 13, 2024

Dive into Chargebee's exploration of churn indicators, where we dissect the crucial signs of customer attrition and their impact on business health. This blog post illuminates the importance of understanding churn rates, providing actionable insights to improve customer retention, boost engagement, and ultimately drive growth.

Churn 52

Churn Retention Engagement Strategy 52

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. The higher the retention rate, the better. 100% is the best rate but not highly unachievable.

Retention 94

Retention Customer Lifetime Value Churn Metrics 94

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Tracking user behavior offers several benefits, including increased product stickiness and reduced churn.

User Experience 99

User Experience Engagement Trends Churn 99

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time.

Metrics 89

Metrics Customer Lifetime Value Benchmarks Churn 89

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 85

Social Media Data SaaS Scale 85

User Pilot

FEBRUARY 4, 2023

Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Acquisition 93

Acquisition Retention Churn Metrics 93

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This is owing to a result of subscription businesses placing a greater emphasis on client retention than on new customer acquisition.

Subscription 59

Subscription Payment Features Metrics Business 59

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? Knowing Your Customers: Knowing your customers is essential for retaining them.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. It’s the engine that drives revenue predictability and customer relationships. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data 94

Data Customer Lifetime Value Retention Churn 94

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is time-to-value?

Metrics 81

Metrics Customer Lifetime Value Churn Onboarding 81

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Customers are empowered to choose the plan that best suits their needs thanks to this transparency.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.

Retention 85

Retention Churn Customer Lifetime Value Customer Success 85