User Pilot

AUGUST 10, 2023

This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. a case study demonstrating value might help boost feature adoption ). Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Collecting feedback is essential to improve product experience because it helps you understand customer needs and user expectations. Loom uses contextual in-app prompts to drive upsells. To drive upsells, Loom uses contextual in-app messages.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

FEBRUARY 15, 2023

The step-by-step approach helps drag users toward activation. Asana uses contextual tooltips to craft a ruthlessly relevant onboarding tour. Typeform introduces various elements of gamification to their tour to drive up engagement and help customers achieve their goals. So where do product tours fit in, and how do they help?

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. Customer training helps improve customer satisfaction.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

JUNE 14, 2023

A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions. Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. Customer effort score survey template in Userpilot.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Then, create contextual tooltips to draw attention to the feature. Organize webinars to help users adopt more advanced features. Deliver contextual product education and guidance.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

OCTOBER 31, 2023

This article explores 15 strategies to help you achieve that. While there is no universally defined “good” conversion rate for free trials, it’s helpful to understand the average range. The 15 strategies below will help you convert free trial users into paid customers. Book a demo to learn more. What’s a free trial in SaaS?

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. Good contextual support is useful, relevant, and unintrusive.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? This game-changer can help you foster customer relationships, drive engagement, and boost business growth. It also helps you trigger marketing automation flows, such as sending email campaigns, push notifications, etc.

Scale 98

Scale Marketing Onboarding User Experience 98

Neil Patel

APRIL 21, 2021

If they aren’t a contextual fit, their post or tweet could be completely ineffective at driving leads. To locate the ideal influencer , you need to take it one step further and think about the types of topics, blogs, and twitter handles that your audience would follow. Hence, the need for a contextual fit.

Social Media 133

Social Media Technical Review Compensation Software Review 133

User Pilot

JUNE 30, 2023

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. Make sure you’re launching the resource center when it’s contextually relevant – for example, just after a specific user segment has made a change and is looking for help.

Software Review 98

Software Review Technical Review Engagement Pricing 98

User Pilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. OptinMonster helps marketers engage website visitors and capture their contact details before they leave.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

APRIL 6, 2023

User feedback can be general or contextual. You can collect contextual feedback through targeted questions after a customer interacts with your product. It helps understand their perspective on aspects such as onboarding, support, and new features. But what are some examples of how to collect general and contextual feedback?

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

MARCH 4, 2021

While there isn’t a lack of apps to help you collect feedback – the best and most useful course of action is always to start where your users are: in your product. In-app feedback can help close the gap between what you’re building and how your customers are interacting with what you’re building. Contextual Feedback.

Underperforming Technical Team 111

Underperforming Technical Team Social Media SaaS Software Review 111

Casey Accidental

JUNE 8, 2021

I made a commitment to share what was going on, but also contextualize it so as not to create doubt or swirl in their minds about what was going on at the company. I moved from extreme editorial filtering to complete transparency, followed by contextualizing how this will all work out and why we win.

CTO Hire 125

CTO Hire Venture Capital CTO Communication 125

User Pilot

JANUARY 19, 2023

Tracking customer retention costs is important because it helps to evaluate pricing strategies , measure return on investment (ROI), and identify the real customer lifetime value (CLV). Retention costs refer to marketing costs (or investments) that help you increase customer loyalty. What is customer retention cost? Let’s see how.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

JANUARY 31, 2023

In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. Customer success qualified leads (CSQLs) are crucial for SaaS businesses because they help retain customers and generate lean revenue from the existing customer base. Here we go!

Customer Success 98

Customer Success Revenue Software Review Strategy 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? It can help you identify your power users as well as those that need extra support. Feature usage tracking and heatmaps can help you identify the most valuable features.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

MARCH 14, 2023

Use product usage data to trigger contextual prompts to upgrade. Slack uses a range of techniques like contextual prompts to drive freemium conversions. Userpilot can help you increase your freemium conversion rate with in-app messages that target specific user segments and contextual prompts based on product usage data.

SaaS 98

SaaS Onboarding Benchmarks B2B 98

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. Use interactive walkthroughs to contextually guide new customers. Differentiating the different types will help you track and reduce attrition with ease. Trigger it contextually to eliminate confusion and help users gain value from your features.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Here’s how each of these tools can help you deliver a smoother onboarding experience.

Engagement 106

Engagement Onboarding Artificial Intelligence Social Media 106

User Pilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. You can implement contextual communication using modals , checklists , tooltips , and micro surveys. Duolingo gamification.

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

FEBRUARY 24, 2023

To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. With Userpilot you can create in-app surveys and trigger them contextually and use a range of UX patterns to communicate with your users at different stages of the feedback loop.

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

AUGUST 30, 2023

The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. Analyzing feature usage and monitoring user behavior to offer proactive help. Then, there’ll be automatically fewer help tickets from customers. In-app knowledge base with Userpilot.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. User journey streamlining : It helps you understand and improve the user journey by making it easier to advance through the next stage.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

JULY 30, 2023

Both acquisition and retention costs help drive business growth. To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Both metrics help drive business growth , making it crucial for you to understand how they differ. This helps you find the happy paths , ie.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

FEBRUARY 21, 2022

In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs. An interactive user guide is a set of functionality helping customers understand how to use your product. Let’s dive in! What is an interactive user guide?

SaaS 98

SaaS Onboarding Marketplace as a Service Engagement 98

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. That’s ok for onboarding materials in a help center, perhaps.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

APRIL 26, 2022

Therefore, it leads to lower churn and higher retention, which ultimately helps to grow the business sustainably. This helps boost your customer lifetime value as well as your monthly recurring revenue. Apart from greeting users with a personal touch, welcome screens serve to onboard them contextually. Time to value.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. Book a demo to learn more today!

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

APRIL 10, 2023

Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need. Want to see how Userpilot can help you execute your freemium strategy? Use interactive walkthroughs and checklists to guide them to activation and help them become competent users. Book the demo !

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

User Pilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. Want to see how Userspilot can help you optimize your product funnel? In practice, all 3 often overlap. Book the demo! Why the term funnel?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JUNE 30, 2023

VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers. Actively collecting feedback and taking action based on that feedback helps build trust and loyalty among customers.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

JULY 20, 2023

Drive customer success with contextual in-app guidance. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints. This information helps you identify the exact friction points causing dissatisfaction.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98