SaaStr

MARCH 31, 2024

I am not a people person, and this is my near ideal state, which is … like I could cut out that I can greet people that I don’t know, and I’d end up in the hotel room cranking on Python code. ” And as it turns out, that’s a really good question. How many of you have ever taken an employee survey?

Part-Time CTO 250

Part-Time CTO CTO Hire CTO Coach CTO 250

SaaStr

DECEMBER 13, 2023

We ended at 96% of the plan. These people try to have a conversation about business using metrics but end up talking about metrics and not the business. Does it mean closing all deals in the pipeline this quarter? If you go to a meeting and only two people are allowed to answer numbers questions, you have a problem.

Metrics 284

Metrics Sales Hiring Benchmarks SaaS 284

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? And to do that, you must ask the right customer satisfaction survey questions. TL;DR A customer satisfaction survey is a questionnaire created to collect customer feedback and measure customer satisfaction. Likert scale questions 2.

Underperforming Technical Team 74

Underperforming Technical Team Scaling Onboarding Product Marketing 74

User Pilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? This is the key question we focus on in the article. We kick off by discussing the benefits of in-app surveys and exploring their different types. Want to see how to use it to run web in-app surveys? Book the demo!

User Experience 81

User Experience Scale Underperforming Technical Team Churn 81

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Scale 83

Scale Software Review Underperforming Technical Team Social Media 83

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 77

Data Analysis Scaling Artificial Intelligence Data 77

User Pilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Scale 84

Scale Retention User Experience Strategy 84

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. Building a product survey is more complex than you might imagine.

Onboarding 82

Onboarding Churn SaaS Management 82

User Pilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Social Media 89

Social Media Benchmarks Data Analysis Data 89

User Pilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. Avoid conflating questions.

Social Media 84

Social Media Churn User Experience Onboarding 84

User Pilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Ensure your survey questions are free of bias.

Payment Solutions 78

Payment Solutions Scale Payment Methods SaaS Payments 78

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner.

Market Research 84

Market Research Scaling Branding Social Media 84

SaaStr

MAY 27, 2022

But 74% of you find your Paid Pilots convert to Paid Customers at the end of the pilot. 38% of you thought it was getting harder to close deals as the year has gone on — but 62% of you didn’t. The related question then becomes do you raise prices on existing customers — or just new customers?

Sales Hiring 275

Sales Hiring Pricing Scale Interviewing 275

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 84

Social Media Scale Artificial Intelligence AI 84

User Pilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Scale 79

Scale Software Review SaaS Underperforming Technical Team 79

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Educate customers with resources in multiple formats like blogs, webinars , or videos. Userpilot survey templates. Run surveys to measure customer satisfaction every 3-4 months.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Scale 67

Scale User Experience Underperforming Technical Team Scaling 67

User Pilot

MARCH 31, 2023

Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. What is a product evaluation survey?

Scale 69

Scale Underperforming Technical Team Technical Review Software Review 69

User Pilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Finally, it offers powerful segmentation capabilities to ensure you’re targeting the right customers with the right questions (and the analytics to dive into the data). Book a demo today.

Marketplace as a Service 91

Marketplace as a Service Churn Onboarding Engagement 91

User Pilot

JULY 9, 2023

Learning to identify double-barreled question examples is key to avoiding them in your surveys. To accurately capture user sentiment with your surveys, you must avoid any question that leads to confusion or frustration. We also identify some examples so that these questions are easier to spot in the future.

Scale 76

Scale Technical Review Technical Support Scaling 76

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Scale 85

Scale SaaS User Experience Market Research 85

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 69

Data Scale User Experience Underperforming Technical Team 69

User Pilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

SaaS 82

SaaS Onboarding Customer Support Customer Success 82

User Pilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates. Book the demo

SaaS Payments 80

SaaS Payments Payment Solutions SaaS Payment Services 80

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is. CSAT surveys.

Scale 72

Scale SaaS Payments Payment Solutions Payment Services 72

User Pilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. But crafting surveys is a bit of a work of art. But crafting surveys is a bit of a work of art. You need to consider everything from the user’s journey to the context of the question being asked. Define Purpose.

Scale 105

Scale Sales Hiring Scaling Outsourced Development 105

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Scale 69

Scale Market Research User Experience Benchmarks 69

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Retention 89

Retention Scale Underperforming Technical Team Churn 89

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. Breaking Down the Ultimate Question: NPS. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

APRIL 3, 2023

You can collect customer feedback via in-app surveys , customer interviews, online surveys, or even from customer insights shared on social media. NPS surveys help you identify "detractors" who are likely to churn, enabling you to convert them into loyal customers by identifying their pain points and addressing their concerns.

Software Review 74

Software Review Business Social Media Interviewing 74

SaaStr

OCTOBER 6, 2023

Do you have any questions? Common Errors for the Traction Slide No time box Too much time, not much done Fake work (advisors, surveys, etc.) Michael guesses around 70% of pitches where the founder asks if there are any questions, the investor says no, the meeting ends, and no one asks for money. Don’t do that.

Payment Methods 212

Payment Methods Startup Payment Solutions Sales Hiring 212

User Pilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. And customer satisfaction is closely linked to their retention. Always acknowledge customer feedback even if you don’t implement their ideas in the end. Community forums.

Strategy 88

Strategy SaaS Customer Lifetime Value Education 88

User Pilot

APRIL 18, 2024

The 3 main conversion path stages are Attract, Convert, and Close. Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” Close : users complete the desired action, like a product purchase. For example: “Increase demo bookings by 2.25% by the end of Q2.”

Payment Methods 80

Payment Methods Marketing SaaS Payments Payments 80

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. First, you need to identify problems to solve and formulate research questions and hypotheses. Qualitative user feedback surveys help you discover the ‘why?’ You can either collect user feedback via surveys or better yet through user interviews.

Interviewing 95

Interviewing Onboarding Engagement Development 95

User Pilot

MAY 30, 2023

A user persona answers three primary questions: Who is the user? You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) User surveys to help you hear from your users. The Miro sign-up page.

Social Media 90

Social Media Interviewing Underperforming Technical Team Product Marketing 90

User Pilot

JULY 1, 2021

Implementing churn surveys in your SaaS is one of the most important and effective ways to improve customer retention and satisfaction. Not sure what churn surveys are or how to get started with them? What are churn surveys? Benefits of in-app vs. email churn surveys. Churn survey questions and examples.

Churn 98

Churn Software Review SaaS Technical Review 98