SaaStr

DECEMBER 13, 2023

Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. The 15 Types of Misuse and Abuse of SaaS Metrics #1: Bludgeoning.

Metrics 304

Metrics Sales Hiring Benchmarks SaaS 304

User Pilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Customer satisfaction surveys What are they?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. Let’s begin!

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn. Collect customer loyalty insights with NPS surveys NPS surveys collect data about customer loyalty.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? For example, at the Retention stage, you could track the churn rate and CSAT. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Its different stages. Product funnel.

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Social Media Sales Funnel Acquisition Retention 104

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. You can achieve this through in-app surveys and detailed analytics.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Trigger exit surveys to prevent and reduce churn. On the other hand, retention marketing strategies aim to increase customer loyalty , reduce churn , and maximize the lifetime value of each existing customer. Welcome survey asking about the user’s role.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. Weak customer relationships (resulting from not listening through regular customer feedback surveys ).

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. 6 ways to collect and analyze customer data.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Implementing churn surveys to understand the reasons for churn and reduce the churn rate. Consider a few.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service. SaaS companies must prepare to utilize the growth period and tackle the fluctuations in the rest months. or $40,000.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. The metric is also used to predict customer churn. Surveys enable you to collect vast quantities of customer data for more quantitative studies.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Identifying early signs of churn with analytics and acting fast. Optimizing your cancellation flow to try and prevent unnecessary churn.

Retention 97

Retention Strategy Management Churn 97

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

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Retention Scale Underperforming Technical Team Churn 98

User Pilot

AUGUST 16, 2023

Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Avoid churn with cancellation flows.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

JULY 30, 2023

You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low. Customer retention requires more focus when you have high churn rates , high acquisition costs, and a business model reliant on recurring revenue.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

Buffer Resources

JANUARY 15, 2024

  To really get to know your customers, Short suggests that brands "survey them. They also have] podcasts like "Protect the Hustle," all about B2B SaaS growth strategies, and web series like "Churning Point," diving into how SaaS companies retain their customers." Interview them.

B2B 113

B2B Technical Advisors SaaS Payments Underperforming Technical Team 113

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

Onboarding 98

Onboarding Churn SaaS Management 98

User Pilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. There are three main growth metrics you should be tracking: monthly active users and daily active users, retention rate , and churn rate.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Kontentino welcome survey built with Userpilot. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. Churn Monster: Slacker Customer.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

MAY 18, 2023

CX professionals track the following metrics: customer lifetime value, net promoter score, customer effort score , customer satisfaction score , retention rate, and churn rate. Instead, use surveys and behavior analytics tools to understand them. In-app survey after user interaction with a feature. What is user experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

JULY 30, 2023

Segmenting disengaged customers to implement targeted re-engagement campaigns to prevent churn. In the SaaS field, you can conduct welcome surveys to filter customers by their product use cases. It helps you implement targeted re-engagement marketing campaigns to them and prevent churn. Churn survey with Userpilot.

Scale 98

Scale Marketing Onboarding User Experience 98

User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98