User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens.

Technical Review 77

Technical Review Onboarding Mobile Retention 77

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding 74

Onboarding SaaS User Experience Scale 74

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Churn is the enemy of product growth.

Churn 90

Churn Software Review SaaS User Experience 90

SaaStr

JANUARY 12, 2021

This doesn’t mean convincing them to buy what they already like, it means informing them about your product features and teaching them how to enrich their experience more. Figure out where you need to provide more product training or if people are onboarding well. A ton of bad reviews says something. How do you do this?

Churn 194

Churn Data Onboarding Business Model 194

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. If a customer has a smooth experience and meets the goal with few or no issues, they will consider the product successful.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

SaaStr

OCTOBER 25, 2021

Usually they are a sign of a weak VP of Sales (who can’t close), or founders just trying everything possible (which isn’t all bad). “Selling a data product to non data users at $500 USD in MRR, when $2500 is the sweet spot. ” — Jesse Ofner, VP Client Experience, InterviewIA. And it was early.

Pricing 291

Pricing Scale Enterprise Onboarding 291

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Then, fix these issues to improve the customer experience.

Onboarding 73

Onboarding Social Media Retention Branding 73

User Pilot

MAY 3, 2023

TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. Intercom Surveys help you create customizable surveys that capture customer feedback and help you understand the customer experience. How they work. A better alternative you can adopt.

Software Review 76

Software Review Scale Mobile Onboarding 76

User Pilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? It improves the customer experience. Smiley face surveys help you collect more (and highly accurate) feedback data, which you can act on to improve the customer experience.

Scale 89

Scale Social Media Scaling Onboarding 89

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Easy to use user interface. Source: userpilot.com.

Software Review 105

Software Review Software Onboarding Systems Review 105

Sales Hacker

MARCH 8, 2024

For example, the product team can leverage partner data to tailor the product journey and in-app experience for different customers. If your users are also customers of your partner, the product team can employ in-app messaging to suggest integrations to users, and understand which types of users adopt and benefit from those integrations.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 92

Onboarding Underperforming Technical Team Software Review Technical Review 92

User Pilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Let’s begin!

Customer Lifetime Value 87

Customer Lifetime Value Retention Marketing Scale 87

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

Churn 96

Churn Retention Subscription Payment Features 96

Totango

JULY 31, 2020

Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Why is user trust important in UX?

Payment Methods 89

Payment Methods SaaS Payments Strategy Payment Services 89

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption.

Onboarding 91

Onboarding Underperforming Technical Team SaaS Compensation 91

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Should you send it after onboarding or immediately after a feature release? Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment.

SaaS 88

SaaS Onboarding Customer Support Customer Success 88

User Pilot

MARCH 31, 2023

How long was it before you stopped using a product because of a bad user onboarding experience? The customer onboarding process can make or break your product, so it needs a positive experience. This article will walk you through 7 examples that you should totally avoid for your user onboarding process.

Onboarding 75

Onboarding Systems Review Education Data 75

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Onboarding 84

Onboarding User Experience Churn Engagement 84

User Pilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 74

Data Scale User Experience Underperforming Technical Team 74

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 88

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 88

User Pilot

DECEMBER 18, 2020

How should I bring the disengaged users back to my product? Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. You can have thousands of sign-ups in a month but if the users don’t actually activate or use the app after the 30-day trial mark…you know what happens.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs. Evaluation.

Technical Review 85

Technical Review Software Review Underperforming Technical Team Education 85

User Pilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn.

Software Review 87

Software Review User Experience Churn Social Media 87

User Pilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Using product analytics to monitor user behavior and spot passives. How to identify NPS passives?

Scale 89

Scale Retention User Experience Strategy 89

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it. Why Do You Need to Elevate Customer Experience? customers say most companies need to improve the experience they deliver.

Branding 103

Branding Technology Customer Success Onboarding 103

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product.

Social Media 90

Social Media Scale Artificial Intelligence AI 90

User Pilot

FEBRUARY 26, 2023

With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. TL; DR A customer retention survey is a great tool to learn more about customers’ feelings regarding your product and customer experience. Create PMFs code-free with Userpilot.

Retention 94

Retention Scale Underperforming Technical Team Churn 94

User Pilot

JANUARY 30, 2023

TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points. Customer behavior analysis can give you insights about bad UX, rage-clicking, features of high and low interest, etc. Let’s dive in.

Customer Lifetime Value 88

Customer Lifetime Value Software Review Retention Churn 88

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. User persona example: Product Manager. Miro’s user persona survey template. Google Trends: Interest over time.

B2B 86

B2B Underperforming Technical Team B2C Scale 86

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? This results in revenue growth and high user stickiness. But first, let’s learn how to perform customer experience analytics (CX) in easy five steps and how to read the CX data you get. What is customer experience analytics? What’s the value of it?

Customer Lifetime Value 97

Customer Lifetime Value Churn Retention User Experience 97

User Pilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. An example of a rating scale question is the Net Promoter Score (NPS) survey, where users are asked how likely they are to recommend a product (from 0 – 10). To do this, you must properly segment your users. But crafting one can be a real head-scratcher.

Scale 87

Scale Market Research Scaling Churn 87

User Pilot

JULY 22, 2023

TL;DR Customer behavior is any interaction between a user from the beginning of their customer journey. Customer behavior analytics involves gathering customer data to examine user behaviors and extract valuable insights. Use customer preferences from customer analysis to segment users and deliver a personalized customer experience.

Customer Lifetime Value 81

Customer Lifetime Value Software Review Underperforming Technical Team Trends 81

User Pilot

APRIL 7, 2023

It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Let’s start!

Scale 72

Scale User Experience Underperforming Technical Team Scaling 72

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. After completing your customer analysis, create user personas based on real customer traits. Then you can build in-app product experiences to improve customer loyalty and satisfaction.

Software Review 93

Software Review Social Media Underperforming Technical Team Interviewing 93