SaaStr

NOVEMBER 21, 2023

People have said “AI” more this year than any other year combined. Everyone is looking forward to what AI can do for them in business. PST, the CIO and SVP of IT at Freshworks, Prasad Ramakrishnan, shares five ways organizations can leverage AI to solve problems and grow. But this AI wave is slightly different.

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AI Scale Generative AI Sales Hiring 233

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

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SaaStr

NOVEMBER 17, 2023

We’re on the brink of one of the biggest technological advancements of our lifetime — AI. At this year’s SaaStr Annual, Mark Roberge, co-founder and Managing Director of Stage 2 Capital, takes the stage to have a bake-off between startups and incumbents when it comes to who will win the AI Go-to-Market race. It’s a conundrum.

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AI Technical Review Startup Management 263

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How did Marty Cagan get started in product management? Who is Marty Cagan?

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Management Underperforming Technical Team Innovation Generative AI 89

SaaStr

DECEMBER 17, 2023

Replayz.io – It autoscores sales calls according to our specific call frameworks with AI. Maybe the shift to the data warehouse as the source of truth (Snowflake for us) and AI change my opinion here though. #4. Momentum.io – It’s like Troops with AI on steroids. SalesForce Snowflake SalesLoft Gong Replayz.io

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Scale AI Leadership Innovation 252

How To Buy Saas

APRIL 15, 2024

Will you be prepared for the SaaS AI revolution? More than 70% of SaaS companies are increasing their spending on AI, according to studies. Therefore, it’s not a matter of whether AI will revolutionize your sector; rather, it’s a matter of how you’ll use AI to reinforce your own SaaS product.

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AI Artificial Intelligence Strategy Technical Review 52

SaaStr

DECEMBER 21, 2023

Their product increases enrollment and utilization while reducing employee costs and providing a substantially better experience. #2. Series B is where the go-to-market expertise is essential – you have to know how to truly understand who your target customers are and set up an experimental channel strategy. This time, it took 15.

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Scale Venture Capital AI Generative AI 233

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. As you think about leveraging AI and optimizing R&D efficiency, it’s worthwhile to know how the best companies are doing it. The final strategy is being AI native from the get-go.

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Cloud Payments Software Review Payment Solutions 252

SaaStr

OCTOBER 20, 2023

AI is rapidly changing the way we work. It’s only been ten months since ChatGPT launched, and since then, we’ve seen a huge increase in AI applications being created and used globally. Discord launched Clyde Hubspot launched Chatbot Snapchat launched MyAI Spotify was able to offer better recommendation engines — AI DJ.

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ChatGPT AI Search Scale Sales Hiring 243

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Topics include: AI for sales. We love that this blog focuses on helping hard working teams be successful by delivering great advice and strategies from sales development leaders, social innovators, and even neuro-linguistic programming specialists!

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SaaStr

JANUARY 3, 2024

“If you have customers in your pipeline that you’re trying to close eventually procurement or someone is going to hold you up at some point if you don’t have a SOC-2 or ISO 27001. whereas ISO 27001 is a lot more common if you have customers in Europe, Australia, and other territories.

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AI SMB compliance Sales Hiring 148

SaaStr

FEBRUARY 15, 2024

Founders, Kevin Liu and Scott Woody learned from their own early career experiences that companies need an easier way to deliver flexible pricing and packaging to the market. #2. Enterprise software–at all stages and check sizes–with a focus on SaaS, Security, Infrastructure and, of course, with an integrated AI strategy.

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Scale Software Review Payment Features AI 239

SaaStr

FEBRUARY 7, 2024

In today’s world, there’s a clear shift in what founders, boards, and investors are all after — scalable, low-CAC (customer-acquisition cost) growth strategies. The data above shows it’s a customer acquisition cost on average of $1.05 What are some strategies Gonto uses to create a positive product-led sales experience?

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Scale Sales Hiring Strategy Marketing 232

SaaStr

APRIL 4, 2024

I think it did a pretty good job The summaries we do might be better, but this is a great place to start.

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Sales Hiring Scale AI Search Compensation 209

SaaStr

DECEMBER 23, 2023

So I think 2023 may mark The End of Customer Success as We Knew It. The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. A terrible experience. What happened?

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User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

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AI Search Software Review SaaS AI 91

SaaStr

AUGUST 30, 2023

G2 CEO Godard Abel deep dives into his original vision for G2, going multi-product, selling with multiple sales teams, demand gen spend, and why AI is the most important thing right now. If that matches who you are as a customer and you fit that slice or segment of the market, that’s very valuable. Let’s look at an example.

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AI Search AI ChatGPT Software Review 204

SaaStr

MARCH 22, 2024

After switching to SaaS, she started as an SMB sales leader with no prior management or SMB sales experience. This was probably the most important decision for her because it led to an appreciation of the different types of deals and segments, and starting at the bottom and working her way up was a great learning experience.

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Scale Underperforming Technical Team SMB Finance 246

Panintelligence

APRIL 3, 2024

Fueled by the need to stay competitive, there seems to be a rush to implement AI. For example, if you’re looking for enhanced Business Intelligence, you need to combine AI with human intuition. In a recent webinar with industry experts, we uncovered four key steps to successfully leveraging AI—which we'll dive into in this blog post.

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AI CTO Coach Scale Cybersecurity 59

SaaStr

DECEMBER 31, 2023

Last week we had a great one with Neeracha Taychakhoonavudh, Global Head of Customer Experience at Asana, check it out here. How could it not be AI related? I always learn a lot from these — they are in essence a best practices list from each leader. This week we have Kyle Coleman, CMO at Clari! #1.

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SaaStr

DECEMBER 5, 2023

So Sam Jacobs and the team at Pavilion had me join their podcast and it ended up being a pretty fun deep dive into where markets are today, the role of customer success in a tougher market, and much more. There’s concern that valuation trends seemed to mimic previous market bubbles.

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Investment Scale Sales Hiring Marketing 148

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding? Want to see how?

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Artificial Intelligence AI Onboarding Machine Learning 81

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build.

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Customer Success Generative AI AI Scale 94

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Personalized experiences are becoming standard in the SaaS world. Users are demanding more cohesive experiences in the form of omnichannel experiences. Proactive support is the key to winning over customers.

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SaaS Payments Trends Payment Solutions Payment Methods 97

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? As businesses strive for agility and precision in their monetization strategies, the integration of these advanced technologies offers unprecedented opportunities for innovation, customization, and efficiency.

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Artificial Intelligence Machine Learning AI Search AI 52

Andreessen Horowitz

FEBRUARY 14, 2024

It allows for a leaner web team structure without sacrificing feature velocity, and truly gives developers the freedom to build for customer value, instead of managing infrastructure. Many popular AI applications also rely on Upstash’s rate limiting and caching SDK when working through the quirks of OpenAI’s SLA.

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Investment DevOps as a Service AI Search Application Development 117

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

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Software Review Scale Customer Success Innovation 111

SaaStr

JULY 22, 2022

Economic Climate, Customer Behavior, & Market Trends. When asked about the current market pulse, Franklin said that customers have been exhibiting higher signs of anxiety due to inflation, supply chain disruptions, and labor shortages. How do I engage my customers? The Future of Marketing in 2022.

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B2C Scale Marketing Sales Hiring 231

User Pilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. Microcopy localization is an opportunity to make the user experience more inclusive. Make it an instruction manual, not a poem.

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AI Scale User Experience Onboarding 98

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty. .”

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VP of Engineering Scale Outsourced Development AI 93

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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AI Customer Success ChatGPT Management 94

SaaStr

JULY 31, 2020

The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Building technology for revenue teams requires both a 10,000-foot view of the industry and real-life experience.

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Scale Artificial Intelligence Payments Payment Services 353

User Pilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

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Artificial Intelligence AI Search AI Machine Learning 65

SaaStr

APRIL 5, 2024

Leandra has over 30 years of experience leading large sales and revenue teams. Apollo is a next-gen sales tool that combines sales intelligence and execution workflows with AI. Today, that tech stack would be different because of AI-enabled companies like Apollo. This hypergrowth platform raised $100M at a $1.6B

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Scale Sales Hiring Pricing AI 195

Buffer Resources

JANUARY 18, 2024

I’ve noticed an uptick in banner ads promising everything from AI assistance to increased profile views — and I was curious to put it to the test.  AI Profile writing assistant: A relatively new feature that will help you polish up the headline and about section on your profile. It just might.

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Technical Review Systems Review Sales Recruiting AI Search 104

SaaStr

AUGUST 26, 2023

They discuss his role in unlocking and activating data to drive better outcomes for customers. He also talks about the hardest thing he worked on, which was building a customer data platform at MailChimp. John shares that he is currently working on a project called mfact, which aims to help startups unlock the value of their data.

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Technical Advisors Data Technical Review Sales Hiring 217

Buffer Resources

JANUARY 4, 2023

Content creators need all the help they can get – and they can find it in AI. No longer a far-fetched idea out of a 90s movie, AI has the potential to support content creators at every stage of the content creation process. Thankfully, idea generation is one of the simplest applications of AI tools that are readily available.

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AI Search AI Artificial Intelligence ChatGPT 133