OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. What Is Considered Good NPS Score, and What Is a Bad NPS Score? Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 89

Underperforming Technical Team Benchmarks Onboarding SaaS 89

Sales Hacker

DECEMBER 20, 2021

Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Think about how each proposed solution will scale, adapt, and grow with your training organization.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. That work scales, but a founder that closes every deal doesn’t. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Andreessen Horowitz

SEPTEMBER 25, 2023

We brought together some of the best AI founders and leaders—from those scaling the underlying foundation models to those building products that could transform entire industries—for a series of conversations on where we are, where we’re going, and the big open questions in the field. Noam Shazeer, Character.AI

Artificial Intelligence 142

Artificial Intelligence AI Scale ChatGPT 142

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

ChurnZero

DECEMBER 21, 2022

Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. We check our phone and we start the day hoping for good news but it’s bad news and that makes us upset so we start checking our email more often for better news and it leads to this difficult cycle.”.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. Scale: how to keep users happy and capture more value. The New User Journey is made up of five steps that follow how a user finds, decides to use, discovers value, pays for, and scales usage of your product. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Customer Support 129

Customer Support Scale Underperforming Technical Team Metrics 129

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)? They can be convinced.

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Sales Hacker

AUGUST 11, 2023

Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. She is currently the VP of Sales at Crunchbase, where she leads a high growth team out of New York City. What does the early build for a strong sales team look like?

Scale 63

Scale Leadership Sales Hiring Sales 63

SaaSOptics

FEBRUARY 13, 2022

When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Intercom, Inc.

SEPTEMBER 9, 2022

Despite the work still being very much a balancing act between what’s possible and what’s feasible, things, it appears, are just starting to scale. ML teams tend to invest a fair share of resources in research that never ships. And they are just scaling that up. So, adding more compute, is that more CPU power?

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

User Pilot

APRIL 18, 2023

Likert scale questions 2. Rating scale questions 3. As a result, you can develop well-informed strategies to improve customer satisfaction. In addition, adequately designed surveys offer insights that become the basis for benchmarking customer satisfaction. . – Ask relevant questions at the right time.

Underperforming Technical Team 97

Underperforming Technical Team Scaling Onboarding Product Marketing 97

Neil Patel

SEPTEMBER 28, 2020

Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Strengths and weaknesses: Point out the areas where you have an advantage in your market or where you’re most vulnerable. What are your current benchmarks? Here are a few examples. For each segment? Conclusion.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

Scytale

OCTOBER 17, 2023

Meeting these obligations through compliance allows you to scale your business. Specify procedures to implement each policy, and hold your team accountable. In terms of information security, ISO 27001 is one of the most common frameworks, which provides guidelines for developing an information security management system (ISMS).

compliance 59

compliance Systems Review Development Team Review Startup 59

Sales Hacker

JUNE 17, 2019

How do you ensure you’re maximizing your sales team’s potential? How do you inspire your team to go above and beyond what they think is possible? All it really means is that you’re using data to unlock and maximize the potential of your team, and using it to judge how you stack up to the competition. Why did my quota go up?

Scale 101

Scale Underperforming Technical Team Sales Banking 101

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Yet too many sales teams use outdated practices in making account and territory assignments. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. Your team will start to get pushed on the money side of things.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

User Pilot

FEBRUARY 10, 2022

Product adoption rate benchmarks in SaaS. This way, you can track these metrics and use the insights to develop a well-informed product adoption strategy. Along with other feature adoption analytics, you can use this metric to develop a successful feature adoption strategy. Source: Mixpanel. Feature adoption rate.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)? They can be convinced.

Scale 52

Scale Underperforming Technical Team Benchmarks Pricing 52

OPEXEngine

NOVEMBER 21, 2019

Did the new training program for Business Development Reps result in better conversion rates. 1 dollar in S & M spending achieves $1 net new revenue is not a great result – for all the efforts of your sales and marketing teams, you are just covering their cost. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

Mucker Capital

MAY 28, 2020

It pains me to see great teams and ideas collapse under the pressure that sometimes follows fundraising. However, I do know four things you absolutely should not do: Scale too quickly. Compass.co, a benchmarking and research service, analyzed 3,200 internet startups and found that 74 percent “fail due to premature scaling.”

Outsourcing Services 52

Outsourcing Services Sales Hiring Startup Scale 52

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

User Pilot

AUGUST 15, 2021

It helps you understand what your customers value most and guides your product development efforts and in-app onboarding process. are you converting trial users to paying customers at a lower rate than the industry benchmarks ? By replicating the good and improving on the bad you can turn disengaged users into power users.

Engagement 98

Engagement Metrics Scale SaaS 98

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Sales Enablement, SaaS and Growth

JULY 30, 2017

This is a goal I share with HubSpot’s sales leadership - indeed, I’m a firm believer that shared goals are the one true way to drive alignment between teams. Here’s something that is uncommon within the world of sales enablement and learning and development (L&D). In addition to hitting quota, I also carry a revenue goal.

Sales Enablement 100

Sales Enablement Scale Sales Underperforming Technical Team 100

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

OpenView Labs

MARCH 27, 2020

Building an effective (and committed) enterprise sales team for the long haul starts with the people you hire. Regardless of the economic conditions, you won’t be able to hire the cream of the sales crop if you don’t develop a bulletproof hiring process to guide them in. So, yes, building the right team is absolutely key.

Sales Hiring 52

Sales Hiring Enterprise Underperforming Technical Team Scale 52

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

OpenView Labs

JUNE 10, 2019

For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). They know the immense value of user input and customer development. Team Alignment. Table of Contents. Best Practices. Creating a PM Function.

Management 55

Management SaaS Scale Sales Recruiting 55