User Pilot

OCTOBER 2, 2023

Use evaluative research for competitor benchmarking by conducting market research to understand where your product excels or falls short. Generative research is a user research approach that delves into understanding users to unearth opportunities for innovation and address real-world problems. Benefits of generative research.

Interviewing 105

Interviewing Benchmarks Innovation Onboarding 105

OPEXEngine

JANUARY 13, 2021

Putting aside everything else, let’s just focus on what’s changing in SaaS in 2021. Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. And according to Cisco, 75% of all cloud workloads and computing instances will come from SaaS applications.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaSHolic

FEBRUARY 8, 2023

The right timing allows you to achieve higher rates of productivity while continuing to meet your organizational benchmarks. Here, we’ll explore the importance of adequate preparation and timing when it comes to building your SaaS business. Whether you’re eating an ice cream cone or starting a business, timing is everything.

Technical Review 52

Technical Review SaaS Business Market Research 52

Tom Tunguz

JANUARY 13, 2015

Christoph Janz , one of the best seed stage SaaS investors, published a great tweetstorm on the state of the SaaS ecosystem yesterday. And as Christoph points out the marketing, sales and customer retention benchmarks have been well analyzed by things like the PacCrest Survey among others. I’ve copied it below.

Sales Hiring 100

Sales Hiring SaaS Benchmarks Startup 100

OPEXEngine

APRIL 8, 2021

Fundamental shifts in customer buying, big changes in workforce expectations, and rapid movement in the competitor landscape are what SaaS companies expect to have the most impact on business in 2021. These are some of the results of our most recent SaaS CFO Pulse Survey Q1, 2021, conducted in March.

Sales Hiring 59

Sales Hiring Sales Recruiting SaaS Business 59

Chart Mogul

MAY 2, 2024

At ChartMogul, we prioritize innovation, constantly enhancing our platform to better serve our customers. For the uninitiated, ChartMogul seamlessly integrates Subscription Analytics with CRM, serving as the commercial hub for B2B SaaS companies. Our momentum is high this year, with over 70 platform improvements already rolled out.

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. Adam joins Ian Hillis on PayFAQ: The Embedded Payments podcast to discuss the intersection of software and Embedded Payments along with software growth strategy, key performance indicators, and the pivotal role of payments for SaaS companies.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. In the early SaaS days, management structure was essentially the same. The SaaS operating model requires execution across functional activities.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

BetterCloud

MARCH 5, 2024

Each nomination included written submissions highlighting the nominees’ innovative initiatives, achievements, and qualities aligning them with the award category. It is a moment of pride that encourages us to continue pushing the boundaries of what is possible, innovating with purpose, and striving for excellence in every endeavor.”

Payment Services 52

Payment Services SaaS Payments Payment Solutions Innovation 52

User Pilot

MAY 17, 2024

Customer effort score (CES) is the gold standard for SaaS organizations trying to improve their customer experience. There is no universally accepted customer effort score benchmark. Generally speaking, there is no universal benchmark to compare your score to. Limited benchmarking makes it hard to gauge your CES performance.

Scale 52

Scale Benchmarks Onboarding Subscription 52

Subscription Flow

DECEMBER 26, 2023

However, in the SaaS business world, companies also need to run sales and product audits and they are crucial to conduct. Here, in the SaaS market, products are not tangible like in the real world. Also Read: SaaS Subscription Business Trends That You Need to Pay Heed To 1. It goes beyond only offering a service.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

OPEXEngine

APRIL 21, 2021

This is the third and final analysis in a three-part series that highlights different business observations uncovered when we conducted our Q1 2021 SaaS CFO Pulse Survey in March. . Hybrid & Remote Work Is Changing the Way SaaS Companies Have to Operate. Hybrid & Remote Work Impacts Office Space Planning.

SaaS 52

SaaS Finance Technical Review Systems Review 52

OPEXEngine

AUGUST 5, 2020

We have been benchmarking male/female ratios in software & SaaS companies for several years now, and plan to look at how to better benchmark tech company diversity. With reliable benchmarking in hand, tech management teams could make data-driven business decisions that were right for their company and stage.

Technical Review 52

Technical Review Benchmarks Software Review Innovation 52

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. The companies on OpenView’s PLG index traded at a 50% revenue multiple premium to their SaaS peers, with the valuation gap widening over the course of the year. Take the survey here.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

APRIL 13, 2023

At OPEXEngine, we continue to bang the drum on the importance for business and finance leaders to measure and benchmark the return on R&D spend. Meanwhile, our peers at Bain & Company have been working with the leading tech companies to improve R&D performance. Click to read the full Bain and Company article here.

Benchmarks 40

Benchmarks Finance Innovation Revenue 40

Kellblog

NOVEMBER 23, 2022

If I had to value a SaaS company with only two numbers, they would be ARR and YoY ARR growth rate. Monthly SaaS companies often have a strong focus on sequential (QoQ) growth, so you can add a row for that too, if desired. Includes those ramping, though I’ve argued that enterprise SaaS could also use a same-store sales metric.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

SaaSOptics

JUNE 4, 2021

7 SaaS Metrics Every SaaS Company Should Care About in 2021. The SaaS market is expected to reach $164.29 billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. In reality, SaaS companies often have more complex finances compared to traditional businesses.

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

Baremetrics

OCTOBER 9, 2021

In addition, Stripe’s analytics side can be lacking the needed depth for SaaS businesses that rely on recurring revenue. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Baremetrics can even monitor your SaaS quick ratio. Try Baremetrics free.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

OpenView Labs

DECEMBER 17, 2019

With the B2B SaaS space as crowded as it is, I foresee that in 2020 innovative companies will begin seriously targeting business “influencers” and ramping up their presence on G2Crowd or Capterra (or hopefully another review site will emerge that’s less “pay-to-play) in order to fill their top-of-funnel.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

OpenView Labs

FEBRUARY 4, 2019

They drive word-of-mouth adoption, demonstrate credibility with prospects in the sales cycle, and fuel continued innovation. Retention rates – particularly net dollar retention – also strongly predict a SaaS company’s growth rate. Allows you to easily benchmark against peers on an ongoing basis. higher logo retention rate.

Benchmarks 105

Benchmarks Retention Churn Metrics 105

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

OPEXEngine

FEBRUARY 9, 2021

The SaaS market is expected to reach $164.29 billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. We’ve done a lot of work with B2B SaaS companies, and over the years, we’ve seen a number of them struggle to get off the ground and grow quickly.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

InsightSquared

MAY 25, 2021

Industry-first Benchmark Study from InsightSquared and RevOps Squared Reveals Top Avenues for Boosting Forecast Accuracy include Improved Data Quality, Increased Sales Rep Accountability and Automation . About the 2021 State of Sales Forecasting Report.

Forecasting 62

Forecasting Artificial Intelligence Sales Hiring Benchmarks 62

BrightBack

JANUARY 17, 2022

By connecting Chargebee’s subscription billing record with product usage, engagement, and demographic data, our combined customers will ultimately have new ways to predictively engage, grow, and retain subscribers long before they want to cancel, leveraging our benchmarked intelligence and testing features.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Tom Tunguz

APRIL 25, 2017

They aren’t technology innovations leading to a go-to-market advantage. At the beginning, a publisher might benchmark five or six different ad networks. But in the SaaS world, switching costs are real. And the SaaS startup suffers slower sales cycles. Perhaps it requires a bit less data. They compared yield.

Scale 100

Scale Advertising Machine Learning Artificial Intelligence 100

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

OpenView Labs

JUNE 10, 2019

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. SaaS product management explained by 6 product managers. Six SaaS product managers share best practices on how their role differs from an “old school” software PM?—?and, and, more importantly, what it really takes to be a SaaS PM.

Management 55

Management SaaS Scale Sales Recruiting 55

OpenView Labs

AUGUST 20, 2020

They drive word-of-mouth adoption, demonstrate credibility with prospects in the sales cycle, and fuel continued innovation. Retention rates—particularly net dollar retention—also strongly predict a SaaS company’s growth rate. Allows you to easily benchmark against peers on an ongoing basis. The R-squared is a measly 0.0053.

Benchmarks 57

Benchmarks Retention Churn Metrics 57

Baremetrics

MARCH 30, 2021

Baremetrics This SaaS analytics tool analyzes, churns optimization, and organizes large chunks of data. The Benchmark feature of Baremetrics allows you to compare your business growth with other companies in the industry. It allows you to gain extraordinary experiences, make impactful marketing decisions, and innovate at a faster pace.

Social Media 83

Social Media Business Technical Review Machine Learning 83

OpenView Labs

JANUARY 19, 2022

This also means that the typical go-to-market playbook SaaS experts used to follow (below) isn’t as relevant as it used to be. Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. As with anything, frameworks aren’t universal. Web design. Brand/Community.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Establishing benchmarks representing progression and completion of onboarding.

Onboarding 93

Onboarding Technical Review Software Review Scale 93

Chart Mogul

NOVEMBER 30, 2023

The challenge The solution Data warehouse ETL processes How we visualize data Future plans, closing thoughts The challenge: why we needed a data engineering team ChartMogul integrates with various billing systems, normalizes and aggregates the received data, and then visualizes SaaS metrics into charts and tables.

Engineering 52

Engineering K8S orchestration (Kubernetes) Data AWS 52

Baremetrics

OCTOBER 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. For example, MRR is great alone for valuing your company, but it also helps you track your growth trajectory as part of the SaaS quick ratio. Baremetrics can even monitor your SaaS quick ratio.

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Frontegg

NOVEMBER 4, 2021

There is nothing better than absorbing knowledge from leading SaaS professionals when it comes to Product-Led Growth (PLG). PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. With over a decade of SaaS expertise (4 in PLG), she founded Product-Led Growth Hub , the world’s first PLG academy.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

ProfitWell

JULY 14, 2020

Relationships are complicated, even in SaaS. In SaaS, if you don't meet your customers' needs, they'll churn. A yearly payment option is important for every SaaS company. How is the B2B SaaS market trending? ??7 Your B2B SaaS Index is up +1602 points—with overall growth increasing 1.06% over the last week.

Payments 66

Payments SaaS Payments Outsourced Development Payment Services 66

User Pilot

AUGUST 30, 2023

Although you may consider it a benchmark, you’ll need to consider that the average time to resolution varies greatly based on industry. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround. On average, the time to resolution typically hovers around 24 hours.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104