SaaStr

JULY 10, 2021

Then we needed to hire a sales guy who had experience selling to enterprise. We got the guy who ran enterprise sales at Rackspace. Our company, we basically unified communications in the cloud. UberConference started as this freemium, kind of funnel builder for later sales product. Dan : We’d start it with sales.

Sales Hiring 258

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 258

Chart Mogul

MARCH 21, 2019

Defining the 'how' and 'why' of your early sales culture helps make the right thing easy to do. In this post, I discuss sales culture at ChartMogul and share two examples of how our team strives to articulate value in conversations with customers. Sales culture at ChartMogul. Back to buyer-seller basics. I was hooked.

Sales Recruiting 68

Sales Recruiting Sales Technical Review Software Review 68

User Pilot

MARCH 21, 2024

SaaS companies utilize a variety of customer profile templates, including: The Simple Customer Profile Template focuses on key customer details, aiding in tailoring communications and strategies for impactful, personalized interactions. Send in-app messages with modals to recruit interview participants.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Sales enablement is easy. REGIE uses artificial intelligence to create entire outbound inbound, and even follow-up sales campaigns faster. We’re on iTunes.

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

ChurnZero

JANUARY 26, 2021

We’ve designed a tool called the Joint Success Plan which helps CSMs capture, measure, communicate and execute against customer goals. . The Joint Success Plan serves as a strategic communication vehicle to garner attention from customer executives and relationship stakeholders. Sofia Varga, Director of Recruiting.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Buffer Resources

OCTOBER 28, 2024

You can set up affiliate signup pages to recruit partners quickly. Email and SMS marketing can help you nurture leads, maintain existing customer relationships, and drive conversions through personalized, direct communication. Robust reporting features tie marketing efforts to sales outcomes. The email builder is intuitive.

Social Media 105

Social Media AI Search Marketing Business 105

Sales Hacker

NOVEMBER 16, 2018

As leads pour in, it becomes challenging for your current sales reps to manage their book of business and properly prospect. As a sales manager, you have to ask yourself “Do I simply hire more salespeople, or is it time to implement an SDR program?”. RELATED: B2B Sales Outsourcing Is Dicey.

Outsourcing Services 96

Outsourcing Services Outsourced Development Scale Sales Hiring 96

Sales Hacker

FEBRUARY 25, 2021

Requests for proposals (RFPs) generate a whopping average of 35% of annual sales revenue , according to Loopio’s 2021 RFP Response Benchmarks and Trends Report. The new research, which surveyed 650+ teams, found that despite economic uncertainty over the past year, RFPs are expected to be an integral part of sales growth in 2021.

Sales Recruiting 76

Sales Recruiting Software Review Technical Review Systems Review 76

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. [Jay]: You may not be able to get it from the sales ops team anymore. Customer Success Around the Web.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

OPEXEngine

JANUARY 13, 2021

Companies and individuals embraced new ways of hiring, managing, and communicating at a pace no one would have believed at the beginning of 2020. Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaStr

NOVEMBER 19, 2019

Becky Buckman | VP, Marketing Communications @ Battery Ventures. I run marketing and communications for Battery Ventures. In fact, we were below benchmarks for SaaS companies. Then I went over to the sales department. The demo is the sale and we close everybody in month. FULL TRANSCRIPT BELOW. Thank you very much.

Scale 185

Scale SMB VP of Engineering Leadership 185

Sales Hacker

MAY 31, 2018

The business case for sales development is built on flawless logic and verified by market data. The more time your closers spend taking moonshots, the less sales they actually make. That’s why the fastest growing B2B brands on the planet also run the largest and most sophisticated sales development teams in their class.

Sales Recruiting 59

Sales Recruiting Development Social Media Sales 59

User Pilot

AUGUST 28, 2024

A product assistant in the SaaS industry supports product managers by conducting market research , analyzing user feedback, and coordinating with cross-functional teams. This role ensures the product meets user needs and business goals – requiring strong organizational, analytical, and communication skills.

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research Communication 52

OpenView Labs

JUNE 10, 2019

Inner Workings of Product Management at Product Led Growth Companies. At product led growth (PLG) companies like Atlassian and Intercom, product management may look very different from a ‘traditional’ SaaS company. These companies have fewer sales reps (or none at all), meaning more resources get invested into product and engineering.

Management 75

Management SaaS Scale Sales Recruiting 75

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? They couple their visual communication and copy know-how with Customer Success’ product and customer expertise to create attractive and compelling materials that not only look good but also offer clear substance and value.

Retention 64

Retention Strategy Scale Sales Recruiting 64

SaaSX

NOVEMBER 14, 2021

Some founders are able to launch a product and get a bit of early traction without sales or marketing. The second case where initial sales & marketing aren’t needed to launch a product is when a founder has a built-in network of ready buyers and lands initial customers through their own efforts. The skill of the sales reps.

Scale 52

Scale Marketing Sales Recruiting Benchmarks 52

Chart Mogul

JULY 1, 2020

Customer discovery interviews help marketers communicate with potential customers. They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer discovery interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Valuize Consulting

OCTOBER 23, 2024

Customer Acquisition Cost (CAC): The total cost of acquiring a new customer, including marketing and sales expenses. Cost-to-Serve: The total cost of servicing a customer, including support, success management, and ongoing engagement efforts. Use case studies and industry benchmarks to support your arguments.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

Unbounce

APRIL 19, 2024

Every business needs sales to survive. When it comes to your online marketing game, high conversion rates are key to making those sales. Whether you’re on the right track or need to up your sales game, studying and learning from what other businesses have done to achieve success is a slam dunk. Let’s get started.

Scale 52

Scale AI Search Underperforming Technical Team Sales Recruiting 52

Chart Mogul

JULY 1, 2020

Customer discovery interviews help marketers communicate with potential customers. They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer discovery interviews.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SmartKarrot

MARCH 9, 2023

Communicate with the product team to share user input and shape customer-focused product offers. assemble, motivate, and manage a top-notch customer success team. Establish a weekly management system to monitor advancement against important benchmarks and KPIs. A successful SaaS firm is built on recurring revenue.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SmartKarrot

MARCH 21, 2023

Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes. You will be able to recruit, train, and mentor “A players” who are willing to put in the work to address client concerns and support opportunities.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

MARCH 4, 2021

Proactively pipelining talent, driving recruitment, and growing the team. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 227

Sales Recruiting Scale Underperforming Technical Team Pricing 227

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 276

Part-Time VPE Sales Recruiting Scale Sales Hiring 276

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . The game has changed when it comes to recruiting. Here’s what you can do to move the needle: Sales: Sell to the right customer and don’t get too greedy on the initial deal.

Payment Services 98

Payment Services Benchmarks SaaS Payments Merchant Services 98

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

MARCH 1, 2019

* Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Should sales commission be paid on renewals? What is Tom’s favorite book and why?

Scale 166

Scale SMB Sales Recruiting Sales Hiring 166

SaaStr

JANUARY 3, 2020

* Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Should sales commission be paid on renewals? What’s your thinking on that?

SMB 32

SMB Sales Recruiting Sales Hiring Scale 32

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. What was the founding moment with Zylo?

Sales Hiring 159

Sales Hiring Scale SaaS Payments Sales Recruiting 159

ProfitWell

OCTOBER 8, 2019

Patrick explores data from over 15k SaaS companies on what separates the average businesses from the unicorns and the benchmarks for a company built to stand the test of time. Here’s how Jackson lays out the evolution of what Slack's done right: Visually communicating the “why” Because as humans, we’re conditioned to avoid high-effort tasks.

Sales Recruiting 40

Sales Recruiting Scale Subscription Payment Features 40

OpenView Labs

DECEMBER 21, 2020

“The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Virtually all inside sales teams were forced to go remote in mid-March and haven’t been back in the office since. Teams are starting to ramp back up, and the next chapter of inside sales is a little wild.

SaaS Payments 98

SaaS Payments Payments Payment Services Payment Solutions 98