User Pilot

AUGUST 21, 2024

Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out! Here are some examples: CRM systems : Your customer relationship management (CRM) system meticulously records every touchpoint, from sales inquiries and support tickets to purchase history and communication logs.

Data 105

Data Social Media Interviewing User Experience 105

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. In her current role, she is Principal of Culture and Communications and spends time working on how to communicate with Amazonians all over the world (and brands). Make space for conversations.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

Crafty CTO

JUNE 18, 2025

His “draw a pelican riding a bicycle” LLM benchmark is both hilarious and an uncannily accurate LLM quality assessment. At least until “the pelican test” starts to contaminate model training—I’m betting next year this benchmark may no longer yield valid results after Willison showed the Google Gemini 2.5

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User Pilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

Valuize Consulting

FEBRUARY 24, 2022

In order to meet the demands of a competitive marketplace and today’s customers, you must streamline all of your data and create a holistic view of the customer in order to become truly customer-centric. Communicate your findings with each department so that they can improve their own processes and optimize their customer interactions.

Revenue 52

Revenue Scale Marketplace as a Service Data Analysis 52

Buffer Resources

MAY 8, 2025

It’s a place to build a community of people who might benefit from your product or service. Social media monitoring upholds the sentiment and potential of social media as a whole — communicating with people and forming strong connections. She also shared how her community had the same complaints from the brand. 

Social Media 64

Social Media AI Search Branding Marketplace as a Service 64

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. This is where customers can have to repeat themselves if there’s not a great handoff document or some way to communicate that.

Scale 77

Scale Sales Hiring Technical Review Customer Success 77

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. Forget about Threads. What’s your TikTok strategy?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

All that Saas

MAY 1, 2021

The software is built for all types of brands, marketers, PR, and communication agencies. It also includes YouTube analytics, Competitor Benchmarking, priority support, and historical data. Communication: it is integrated messaging directly invites influencers to join a campaign. Premium Support – $149/month. TapInfluence.

Payments 52

Payments Payment Methods Payment Solutions Payment Services 52

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. What are the Best Email Marketing Services in 2021? Drip offers the same features and same level of customer service for all its pricing plans.

Software Review 52

Software Review Marketing Software Scale 52

SaaStr

MARCH 17, 2023

Should you purchase through a third-party marketplace? Do you need extra services that a Value-Added Reseller can provide? Now, they’re service providers bringing SaaS into their portfolio of products and services to serve their customers better. The VARs of old are no longer — the ones who just implement software.

Marketplace as a Service 246

Marketplace as a Service Software Review Technical Review Azure 246

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Look for ways to quantify customer insights to develop proprietary benchmarks and communicate the value of your product. Today growth appears to be all that matters. Get the full report.

Payment Services 98

Payment Services Benchmarks SaaS Payments Merchant Services 98

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Use your voice, communicate your goals often and don’t lose alone! “Amy has a passion for the art of strategic communication and. Anita Nielsen. Build allies and ask for help.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

JULY 26, 2019

How does this make Eric change the way he approaches benchmarking, capital allocation, and growth? In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. Harry Stebbings: I’m really pleased you said that about competitively keeping up with growth rates and that benchmarking element.

Sales Hiring 161

Sales Hiring Scale SaaS Payments Sales Recruiting 161

Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. It’s all about education and communicating this properly with people. We’ve set a really high benchmark for this and we really want to hit it. . “Are they using desks more than collaboration spaces?

Construction 207

Construction Technical Review Systems Review Data 207

Scytale

NOVEMBER 19, 2024

SOC 2 (Service Organization Controls 2) helps ensure that companies handle customer data responsibly , which means protecting everyone’s interests. Understanding the specific services your organization provides and the related SOC 2 criteria will facilitate a more targeted approach. The bad news is that just waving a wand won’t cut it.

compliance 52

compliance Underperforming Technical Team Technical Review Systems Review 52