Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

User Pilot

JANUARY 15, 2024

You could track goals for various stages of user engagement , such as onboarding, activation, adoption, retention, and even account expansion. These B2B metrics also give you an idea of more abstract concepts like product-market fit. These B2B metrics also give you an idea of more abstract concepts like product-market fit.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

SmartKarrot

MARCH 18, 2021

Agile methodology has been introduced to meet such challenges and have been widely adopted by software companies. In software development, agile practices are followed to streamline the process and produce better quality deliverables. And when it comes to customer success, Agile framework is equally beneficial. Let’s see how.

Customer Success 10

Customer Success Technical Review Software Review Government 10

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Which problems are the most pressing for your and your B2B sales team? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Being a B2B buyer isn't easy. 2022: Sales Tools.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

CloudGeometry

JULY 8, 2021

The B2B SaaS arms race will be won by those who can consistently translate technical debt into development versatility: adding new features, integrating new data sources and workflow integrations, trying new technologies, retiring locked-in dependencies. and onboarding new customers.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Frontegg

JULY 24, 2022

From this set, we manually filtered out companies that are not offering a product, e.g. venture capitalists, software-development shops, etc. Then, one by one, our dedicated market research team went through those 2006 companies and segmented them into B2B or B2C segments. Out of those 1,418, only 27 are both B2B and B2C.

Healthcare 45

Healthcare Enterprise readiness B2C B2B 45

SmartKarrot

NOVEMBER 2, 2020

He says, “It’s all about the customer onboarding experience.” “New Mert Aktas is a marketing manager at UserGuiding, a product walkthrough software for product adoption and customer onboarding. And we’ve positioned our product to be ‘the easiest-to-use no-code product adoption software’.”.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

User Pilot

APRIL 26, 2024

“This level of customization and ease of use [regarding onboarding flows] empowers our marketing team to effectively tailor user experiences, leading to improved user engagement and satisfaction. Track customer engagement with onboarding tooltips , walkthroughs, and pop-ups. ” – Userpilot user, Yuval W. .”

Software Review 105

Software Review Software Scale Systems Review 105

ChurnZero

NOVEMBER 8, 2019

The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. For most Customer Success workflows, CRMs require custom software development.

Customer Success 63

Customer Success Scale Headcount Scaling 63

Full Session

JANUARY 16, 2023

Reports – you can create comprehensive e-commerce and B2B reports. To use GainInsight, you have to integrate it with your system, and the process is quite complicated – you’ll need the help of a software developer. Native omnichannel engagement – you can set up and edit in-app engagements and create onboarding checklists.

Software Review 52

Software Review Mobile Technical Review Pricing 52

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. Like what you are reading? Benefits of Product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

JULY 14, 2023

HR Service Delivery (HRSD): ServiceNow’s HRSD features support HR service delivery, including employee onboarding, offboarding, case management, and employee self-service. Some more of these features include Software Development Life-cycle management, vendor management, organization facilities management, and many more.

compliance 10

compliance Scale Enterprise Finance 10

Point Nine Land

APRIL 21, 2021

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? You just revamped the onboarding experience. At the moment, I am a big fan of Andy Raskin’s (also here ), as it applies really well to B2B, and it isn’t typical personal storytelling that is not natural to most PMs.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

Scale 194

Scale Sales Hiring Marketplace as a Service Mobile 194

Intercom, Inc.

FEBRUARY 28, 2019

And then we risked a lot to disrupt our own go-to-market by creating this freemium model that allowed people to try our software and extract value from our software before they ever had to pay us a dollar. That’s where software is going in the B2B space and it turns out that was a pretty good decision.

Part-Time VPE 137

Part-Time VPE Engineering Acquisition Metrics 137