SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Don’t Sell SaaS Like It’s 2012 with Reprise and Glasswing Ventures : Your SaaS-savvy customer will not fit into your rigid, outdated sales process. GET 20% OFF!

Scale 235

Scale Sales Hiring Marketplace as a Service B2B 235

User Pilot

APRIL 10, 2023

Could freemium work for your SaaS business? Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan.

Strategy 87

Strategy SaaS Onboarding Marketplace as a Service 87

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. When there are more sellers, the platform is more valuable for buyers, and when more buyers use the service, it attracts more sellers.

Social Media 98

Social Media Customer Lifetime Value SaaS Marketplace as a Service 98

SaaSOptics

APRIL 7, 2022

How do they benefit SaaS companies, and what tools are needed to implement a successful freemium offering? Here’s everything you need to know about freemium offers in product-led SaaS. Even the most SaaS-savvy users require a human touchpoint at some point in the buyer’s journey. What is Product-Led Growth (PLG)?

Business Model 74

Business Model Payment Features Business SaaS 74

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., SaaS-struck.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Chart Mogul

JUNE 23, 2022

“May you live in interesting times” is a rough translation of a traditional Chinese proverb that is bearing more meaning today than ever in the history of SaaS. After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. SaaS startup growth has taken a hit as well as we noted.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. If your average order value is less than $5,000 a year, your application ideally needs to be a “self-service” model, where your customer signs up themselves with “zero touch” from the company.

Business Model 195

Business Model Scale Pricing Payment Methods 195

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Customer Success: Nail customer onboarding and the customers first 30 days. Today growth appears to be all that matters.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Neil Patel

MARCH 2, 2021

Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. B2C” businesses sell goods and services directly to consumers.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

FastSpring

DECEMBER 12, 2022

FastSpring: Merchant of Record for global SaaS companies. 9 other international payment gateways for SaaS and non-SaaS businesses. FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. FastSpring: Merchant of Record for Global SaaS Companies.

Payment Services 122

Payment Services Merchant Services Payment Methods Payment Solutions 122

Sales Hacker

SEPTEMBER 2, 2020

In this article we’ll review the four main sales motions B2B SaaS teams use: Field sales ( outside sales ). Here are seven real-life examples of SaaS companies taking advantage of field sales at different revenue stages. Rifiniti used field sales to turn an old Lenovo consulting relationship into their first SaaS customer.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

User Pilot

AUGUST 30, 2023

She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. Register for her session to unlock growth opportunities for your SaaS.

Scale 104

Scale AI Growth Hacking Innovation 104

Chargify

OCTOBER 22, 2020

As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. Sounds impossible if you ask us. Increase Customer Delight.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software. Faster time to revenue.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. Tradeshift Buy, which is essentially what we call private marketplaces. Obviously, we were also doing what you’ve got to do when you have a SaaS company. We sell enterprise SaaS software. We can do the private marketplaces.

Payment Solutions 146

Payment Solutions Payments Outsourcing Services SaaS Payments 146

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products.

B2C 40

B2C Merchant Services B2B Payment Services 40

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Investors were not as onboard in the beginning.

Scale 116

Scale Marketplace as a Service Sales Recruiting Scaling 116

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Which problems are the most pressing for your and your B2B sales team? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Being a B2B buyer isn't easy. 2022: Sales Tools.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Obviously, Salesforce is the gorilla in the CRM-room, having been around since the beginning of SaaS. Professional Sales SALES STACK.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Chargify

AUGUST 17, 2017

In the world of SaaS it is common for sustaining growth to be harder than attaining initial growth. That’s what we’re covering in today’s post: 12 actionable ways to reignite your SaaS growth. Even if you haven’t hit a growth ceiling, the following growth tips apply to just about any SaaS company. SaaS Growth Ceiling.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Harry Stebbings: Not at all.

Scale 191

Scale Sales Hiring Mobile Marketplace as a Service 191

Intercom, Inc.

FEBRUARY 21, 2019

com , the place to see what others are saying about their experiences with the myriad SaaS options for business. Long story short: I started my career at Microsoft on consumer marketing, and now I’m obviously in more of a B2B role. We’re basically the world’s biggest business marketplace. Ryan joined G2.com

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

All that Saas

JULY 14, 2021

They claim that they ensure brands can use Showell for their product or service to shine, face to face, online, or in virtual meetings. This allows the team to focus on the customers, make sure that the services are up and running quickly, with the help of a personalized onboarding plan. Key Features. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How you can tailor onboarding to customers. Pssst Loving our podcast content? What were Ryan’s biggest takeaways from his time at Salesforce?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

APRIL 9, 2021

Works closely with and coordinates with the B2B Ecomm team. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Manages assorted sourcing projects as needed.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

APRIL 21, 2021

Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? In SaaS vs. marketplaces? You just revamped the onboarding experience. The article is using the word “growth” a lot.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

JUNE 15, 2020

If you’re a SaaS provider or user, you’d know that your business is only as good as the tools you sell or use. The software marketplace is always in flux, with newer customer success solution just a click away. This becomes a hurdle when you look at automating processes such onboarding and renewal.

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

SmartKarrot

AUGUST 5, 2021

Needless to say, in a market filled with cloud-based SaaS solutions, the demand for product operation becomes apparent. In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Benefits of Product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Intercom, Inc.

JANUARY 3, 2020

I suppose it’s ironic, given what you’re saying, that I’ve tried to start using it multiple times and set up the customer onboarding and ended up cancelling or postponing multiples times in a row. Paul: Yeah, I’ve never gone through their manual onboarding process because it got scheduled and rescheduled and then I gave up.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118