CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

SaaStr

APRIL 10, 2023

B2B SaaS companies often aim to land large enterprise clients that can bring with them long relationships and large deals. They began thinking about this segment because they realized they needed to properly engage their startups. 1:1 Customer Success: Success-managed accounts convert significantly better than overall.

Startup 211

Startup Scale SMB Venture Capital 211

CustomerSuccessBox

MARCH 10, 2022

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success?

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers.

Engagement 98

Engagement Scale Onboarding Customer Support 98

Payrix

APRIL 17, 2024

We make it easier for B2B platforms to create and own the most frictionless payments experience for their merchants. Email campaign Create an email marketing sequence about the benefits of Embedded Payments and send it to new leads and existing customers. How does that compare to your typical email open rate?

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

ChurnZero

FEBRUARY 9, 2021

To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Course Description: New to customer success management (CSM)? Value Realization Best Practices for Customer Success Management.

Customer Success 52

Customer Success Scale Customer Lifetime Value Consulting 52

OpenView Labs

OCTOBER 5, 2021

Even just comparing the differences between how growth works for B2C versus B2B at a very high level, it’s easy to see that there are differences at each stage of the customer journey. . Despite these differences, there’s a lot B2B and B2C can learn from each other when it comes to growth. . Defining Growth . Acquisition.

B2C 65

B2C B2B New CTO Acquisition 65

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. Isn’t it because you want your customers to get more out of your product? In other words, with a Customer Success strategy. As you gain some experience, optimize your customer success plan.

Customer Success 52

Customer Success Technical Review Scale Systems Review 52

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. Improves Customer Engagement Increases recurring revenue (ARR/MRR) via increasing customer engagement Builds Trust. Simplify for non-paying customers to use your product.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Totango

OCTOBER 3, 2019

Customers have more choices than ever, so it’s critical that you take a customer-centered approach and offer personalized customer engagement. The Importance of Personalized Customer Engagement . Imagine your business contracts with a video conferencing company so you can stay connected with customers.

Engagement 68

Engagement Communication Branding Onboarding 68

SaaStr

MAY 27, 2021

If you’re a founder of a B2B SaaS startup and you’re starting to build out your team, consider hiring these revenue-driving contributors first in the order outlined below. If you do, you’ll be well on your way to helping customers benefit massively from your product and getting cash positive sooner than you’d hoped. .

Sales Hiring 182

Sales Hiring Scale Venture Capital Sales 182

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? This means a vigilant focus on growing customer retention and lifetime value.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

ChurnZero

NOVEMBER 30, 2021

When applied to the field of Customer Success and Customer Success skills , it means possessing skills that aren’t too technical, but also aren’t too service-oriented. This can be more difficult than it sounds, especially with the recent evolution of Customer Success. They should hit a happy medium.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Sales Hiring 52

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. What’s the conclusion for companies offering B2B SaaS solutions?

AI 96

AI Artificial Intelligence SaaS Generative AI 96

30 Day Leadership

OCTOBER 25, 2022

If you have a surface-level relationship with your employees, you’re going to get a low level of engagement. If you have a relationship built on top of a strong foundation of mutual respect and trust, you’re going to get a drastically different level of engagement. The best part is that as a leader, it’s your choice.

Leadership 52

Leadership B2B Engagement Customer Success 52

30 Day Leadership

OCTOBER 25, 2022

If you have a surface-level relationship with your employees, you’re going to get a low level of engagement. If you have a relationship built on top of a strong foundation of mutual respect and trust, you’re going to get a drastically different level of engagement. This episode is brought to you by the B2B Leaders Academy.

Leadership 52

Leadership B2B Engagement Customer Success 52

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth.

Scale 254

Scale Sales Hiring Scaling B2B 254

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review B2C Travel 19

30 Day Leadership

AUGUST 16, 2022

As a leadership coach, the clients that engage, take action, and get results are what you live for. It is no surprise why she is now VP of Customer Success at Typeform and excelling in her career. 5:17 - Working with Nils - Christine gives a rundown of the creation of her Customer Success Bootcamp.

Leadership 52

Leadership B2B Customer Success Engagement 52

30 Day Leadership

AUGUST 16, 2022

As a leadership coach, the clients that engage, take action, and get results are what you live for. It is no surprise why she is now VP of Customer Success at Typeform and excelling in her career. 5:17 - Working with Nils - Christine gives a rundown of the creation of her Customer Success Bootcamp. BeLikeChristine.

Leadership 52

Leadership B2B Customer Success Engagement 52

Intercom, Inc.

NOVEMBER 12, 2020

As we saw last week, however, many of these emerging new shopping habits were already starting to form long before the pandemic, thanks to the rising influence of SaaS and B2B on retail. Learning from B2B. There’s a sense of interaction and making and doing and having; I suppose a sense of purpose,” Harmon explains.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. Empower your Customer Success leaders.

Customer Success 40

Customer Success Sales Hiring Business Model Leadership 40

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer segmentation.

Sales Hiring 52

Sales Hiring Scale Customer Success Churn 52

Intercom, Inc.

DECEMBER 16, 2019

Over the last two decades, account-based marketing (ABM) has been both hailed as a surefire win for B2B businesses and written off as little more than an industry buzzword. Since then, the success of ABM has grown dramatically – 97% now say it has a higher ROI than other marketing tactics. Customer success.

Scale 189

Scale Marketing Business B2B 189

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. This is the very initial stage in the onboarding journey that happens outside of your premises before prospects even engage with your assets (such as content, ads, website).

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

SmartKarrot

SEPTEMBER 18, 2020

In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. However, customer success is proving out to be one of the main for the B2B SaaS business model. Initially, when you launch your MVP, customer success doesn’t even exist.

B2B 14

B2B Customer Success SaaS Business Model 14

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Besides the operational risks and fragmented approach, SLG tends to focus on the product and not the customer.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. In the B2B space, it’s a 25% conversion rate. If you’re in the B2B industry, aim for 25%.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

ProfitWell

AUGUST 20, 2020

How does customer support impact retention? We've got the data to answer that plus tactics to help you improve customer satisfaction. We've also got data from our B2B SaaS index + why you need to market like a media company. Listen wherever you get podcasts: Customer support + retention. Let me explain. click here.

Marketing 105

Marketing B2B Scale Customer Support 105

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. He was a “safe” customer. How will she explain this to the CEO?

Artificial Intelligence 52

Artificial Intelligence Technical Review Customer Success Churn 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Customer education is necessary for customer success.

Education 19

Education Customer Success Scale Social Media 19

SaaStr

FEBRUARY 14, 2024

The landscape of customer success has been evolving rapidly. So much so that we seem to be releasing new content on customer success just about every week. Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency.

Customer Success 242

Customer Success Sales Hiring Scale AI 242