SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 178

Software Review Scale Technical Review SaaS 178

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. How does Rachel see marketing move ever close to the function of customer success today? What is the optimal way for customer success and marketing to work together? *

SMB 179

SMB Scale Startup Marketplace as a Service 179

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Works closely with and coordinates with the B2B Ecomm team.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

Valuize Consulting

MARCH 24, 2022

As the Customer Success domain has exploded and earned a seat at the table, the concept of customer value has become ubiquitous in the B2B technology industry. Every C-Suite leader understands, or is asking about, how to optimize creating, delivering and defining customer value across the customer journey.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. In this instance, if you need help developing your customer acquisition strategy, one useful technique is reviewing closed/won deals and opportunities in your CRM. Which marketing channels did prospects engage with before becoming a customer?

Acquisition 59

Acquisition Scale Strategy Software Review 59

Sales Hacker

SEPTEMBER 20, 2022

The transition from a non-tech industry to the B2B tech industry [17:30]. It’s still about serving your customer and providing a great experience whether you’re working at Union Square Hospitality or you’re the CEO of one of the fastest-growing restaurant technology companies out there. We’re a B2B company.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

User Pilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. In contrast, the average free trial conversion rate in the B2B SaaS space is around 17%. What makes a successful freemium product?

Strategy 91

Strategy SaaS Onboarding Marketplace as a Service 91

Sales Hacker

JUNE 7, 2021

Customer business challenges/opportunities: Issues that customers face or opportunities to improve the way they do things that can motivate prospects to engage. For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Knowledge and flexibility to engage prospects.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. This means customers no longer have to be bound to one organisation, and even if they have a long-term contract, they don’t necessarily have to use your products or recommend them. CRM’s limitations .

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. About the author – Ben Williams Ben is an advisor to B2B SaaS companies. Save your spot! Connect with Kris on LinkedIn.

Scale 105

Scale AI Growth Hacking Innovation 105

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. B2B marketing, yes.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value. Support tickets.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

SmartKarrot

MAY 20, 2022

It helps turn existing customers into loyal ones, and they further serve as advocates spreading the word about your product. If we see the current B2B environments, potential customers invest in products and services of companies deemed trustworthy by others in the industry. So how do you earn customer trust?

Social Media 10

Social Media Scale Marketplace as a Service Sales Hiring 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. contact-form-7].

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. In B2B sales we'll be using call recording, call transcriptions, call analytics and call scoring. Influitive - Customer-Powered Growth.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. Software is just one thing of all the value you need to deliver to a customer. And service many times means it’s human beings doing it.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SmartKarrot

NOVEMBER 19, 2021

These VoiceBots can be activated to provide 24/7 services, and many businesses are already using them. Businesses have started and are gradually improving using AI voice to improve their business functionality and customer experience. AI voice is not only being used to improve customer support services.

Artificial Intelligence 10

Artificial Intelligence Technical Review AI Search Software Review 10

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. When people feel they have the power to make a difference, they are more engaged and committed.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

Sales Hacker

MARCH 2, 2020

B2B Is Really P2P. Sales Engagement. Sales Engagement. In this groundbreaking book, award winning sales leader Todd Caponi will reveal his hard-earned secrets for engaging potential buyers with unexpected honesty and understanding the buying brain to get the deal you want, while delighting your customer with the experience.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

Sales Hacker

DECEMBER 9, 2021

B2B buyers are heavily targeted by solution sellers. Magnet marketing is the use of peer-centric best practices studies to engage buyers in moderated prospect meetings. Once a prospect got their ratings, they were compared to best-in-class customers and were offered a path forward to improve their program. Customer performance.

Innovation 101

Innovation Development Business Marketplace as a Service 101

SaaStr

MAY 3, 2019

Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft? *

VP of Engineering 149

VP of Engineering Sales Hiring Technical Review Development Team Review 149

SaaStr

FEBRUARY 18, 2020

Anthony : Well, last time we were on a stage together, we were filming B2B Creatives, which thank you so much for being a part of that. I learned so much from you, from, we talked about category creation, why brand matters in B2B. But you’ve really focused in the area of customer success. FULL TRANSCRIPT BELOW.

Scale 210

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 210

Sales Hacker

JANUARY 12, 2021

Additionally, of course, the Sales Hacker podcast is brought to you by Outreach, the sales engagement platform for the modern sales orgs. Want to see what the number-one sales engagement platform can do for your business? And where it actually came from was we were doing some research on the rise of the CRO role within B2B.

Technical Review 59

Technical Review VP of Engineering Sales Hiring Scale 59

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chargify

OCTOBER 22, 2020

As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. A good CRM helps you understand your customers better, provides your sales teams a source of truth on deals open and closed, and is a holding cell for leads consistent to boost sales revenue. Increase Customer Delight.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

Chargify

AUGUST 17, 2017

Let’s move on to the specific techniques your SaaS can use to re-engage and get your growth back on track…. Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. Actionable Ways To Reignite SaaS Growth. Analyze metrics. If you aren’t, START NOW.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. It is the model in which a cloud service provider hosts software or application and makes them available for the end-user. The cloud service provider can either be a third party or the software vendor itself. Headquarter: Paris.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Sales Recruiting 10

SmartKarrot

JUNE 11, 2023

A project management tool like Jira helps all the members to engage in a particular task where they can communicate and exchange information to provide better collaboration and coordination. Jira’s marketplace provides many add-ons and extensions to support further functionalities. What is Jira? Like what you are reading?

Software Review 10

Software Review Software Systems Review Traceability 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The US market has high demand and supply of SaaS service providers. Amazon Web Services (AWS). AWS offers cloud services to businesses.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

SaaStr

OCTOBER 30, 2020

390: Randy Rayess is the Co-Founder @ Outgrow, a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation. What resources and team does one need to engage with an interactive content strategy? What does interactive content mean?

Scale 191

Scale Sales Hiring Mobile Marketplace as a Service 191

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. ClientSuccess . com/matched.

Sales Hiring 190

Sales Hiring Scale Payment Features Marketplace as a Service 190

Sales Hacker

SEPTEMBER 2, 2019

Any activity that stimulates interest in a product/service and attracts potential customers for the purpose of filling the sales pipeline. The digital marketplace has made it easier to connect with people, but it’s multiplied the connections we manage on a daily basis. Customer success stories. Case studies.

Scale 82

Scale Social Media Sales Hiring Marketplace as a Service 82

Point Nine Land

APRIL 21, 2021

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? In SaaS vs. marketplaces? How to efficiently collect feedback from customer-facing teams? Start looking into storytelling frameworks to make your product presentations more engaging. Reviewing customer facing content.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52