Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

compliance 138

compliance Data Software Review Scale 138

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Without rock solid availability, nothing else matters.

Software Review 118

Software Review Technical Review Management Systems Review 118

Andreessen Horowitz

APRIL 30, 2024

And so when Amazon called me and they’re like, “Hey you want to come with us and do you want to actually start the mobile services, backend business within AWS?” David: Maybe you can talk about that transition, coming from a business like AWS to financial services, which I think was new for you.

Development 105

Development Technical Review AI AWS 105

BetterCloud

JANUARY 8, 2021

Supervisors need to complete performance evaluations for each of their direct reports, but there’s no reason for them to access reviews of, well, anyone else across the organization. Achieving RBAC at scale. Achieving RBAC at scale. One common example is performance evaluations. The role is the new perimeter.

Azure 52

Azure AWS Scale Technical Review 52

Scytale

FEBRUARY 18, 2024

Rather than relying on cumbersome manual checks and audits, compliance automation empowers organizations to automatically scan systems and infrastructure for compliance gaps and vulnerabilities, as well as automatically collect evidence for the audit. Your automation tool should be able to automatically review user access.

compliance 52

compliance Scale Systems Review Technical Review 52

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). First, how would you rate your CSM on a scale of 1-10 on both effectiveness and relationship (so they can say “we like Joe but he’s not effective,” in effect)? It’s about ensuring they’re up and ready to go so they can actually use the system and see if they like it.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Intercom, Inc.

JULY 20, 2022

This principle is best illustrated by a few examples from over the years, demonstrating how “ Be technically conservative” allows us to scale fast while ultimately not being a constraint. It would have meant introducing a new type of database to our system that had never been tested against production.

Scale 160

Scale Technical Review Scaling Software Review 160

OpenView Labs

FEBRUARY 11, 2021

Make managing and reviewing gross margin an organization-wide priority. It can happen due to either revenue-based factors like a freemium or a free trial, or expense-based issues like poor vendor relationships. Scale reveals the depths of operational leverage. Fighting skewed data with segmentation.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. That’s a lot of money, especially at this scale. I didn’t have a hard job to do. Higher multiples.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Looker did this within the context of a BI system. BI systems marry the centralized control of data teams with the ability to define and promote metrics at the edge of an organization (Omni).

Artificial Intelligence 175

Artificial Intelligence Trends Data Software Review 175

Sales Hacker

MAY 19, 2020

Record, share, review and coach your team based on the voice of your customer. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously impossible.

Scale 93

Scale Payment Methods Payment Services Sales Hiring 93

Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. You'll need to ensure that your people understand that DevOps is a cultural revolution wherein the development and operations teams are brought together to build a powerful and agile software delivery system.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. And now for something completely different.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

How To Buy Saas

OCTOBER 11, 2023

Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). It uses a pay-per-use system. It offers several SDKs to integrate Mailtrap integration in your system, like NodeJS, Ruby, PHP, Python, and Elixir.

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

Sales Hacker

OCTOBER 7, 2019

Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Go to vidyard.com/saleshacker for more information.

Cloud 44

Cloud Artificial Intelligence Scale GCP(Google Cloud Platform) 44

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Subscribe to the Sales Hacker Podcast.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Chart Mogul

JULY 18, 2023

This way we managed to: Context ChartMogul receives millions of webhooks from various billing systems daily, normalizes and stores them in aggregated tables, and then presents subscription analytics as metrics and charts. TL;DR We sharded one of the core ChartMogul databases and changed its tables’ partitioning scheme from LIST to HASH.

AWS Database Migration 52

AWS Database Migration AWS Data Software Review 52

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 It does not matter to them whether this results from a malicious hack, natural disaster, or even an outage due to a hardware failure or human error.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Just scaling software. Obviously that’s not really so relevant today. Mikkel : So that is our big bent.

Cloud 187

Cloud Sales Recruiting Scale AWS 187

SmartKarrot

JUNE 30, 2022

Losing employees while following a merger and acquisition is normal, whether because of cost-cutting, economies of scale, or the chance to forge a new direction elsewhere. Problems with clients can frequently result from poorly managed system migrations or uncoordinated efforts. Like what you are reading? Sign up for our newsletter.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

JULY 20, 2021

That was in no small part due to having a board that was aligned with David’s vision. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

SaaStr

DECEMBER 13, 2019

It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. This episode is sponsored by Brex. Company was going through massive hyper growth.

Technical Advisors 160

Technical Advisors Scale Technical Review Payment Solutions 160

Frontegg

MARCH 22, 2023

We’ll help identify the primary levers you can and should use to ensure the right users are accessing the right systems — even if someone can get past strong authentication technologies like passwordless. The user experience with passwords is never good and can be downright awful. Again, out of luck.

Technical Review 52

Technical Review Software Review Systems Review Merchant Services 52

Audacix

AUGUST 11, 2023

What this means for security teams: you will need to review data capture mechanisms, data flows and storage and transmission security, among other tasks, to ensure compliance. Security teams may need to coordinate with the DPO on privacy reviews, assessments, audits, and training. Restrict access and establish retention timelines.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. In an ideal world, every customer would renew their subscription when it’s due. Hard declines due to stolen credit card information. Of course, you know better.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). What actually made me most comfortable was when they said they were building their system like a ledger, so it can’t be messed up.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Before you scale the acquisition like crazy, really figure out how to activate new users, how to convert them. Then, any marketing budget or any acquisition effort you do at large scale is not wasted.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

OCTOBER 16, 2020

I think one challenging thing is when you look at the scale of organizations and you think about change management with new tools. They’re misunderstanding that all of these systems, in order to be deployed ubiquitously and have value in every organization, they’re going to pick up some croft and some flaws along the way.

CTO Coach 173

CTO Coach Sales Hiring CTO Hire Software Review 173

OPEXEngine

DECEMBER 15, 2020

To solve your billing problems, it’s important to make sure your automated systems scale well: knowing when to work behind the scenes, and when to notify the customer.” Using a simple and direct survey system such as Net Promoter allows you a more direct line to your customers’ feelings. We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Neil Patel

FEBRUARY 5, 2021

They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt. With Grow and Scale, Bluehost provides additional support features, as well as tools for SEO, video compression, and PayPal integration. Like other providers, Nexcess will auto-scale your resources to meet demand.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

NOVEMBER 13, 2020

I actually think they’re getting done with less diligence, not no diligence, but you don’t have the four weeks of in-person meetings, they’re getting done in days. Sunil Dhaliwal: There was no systems management tools. The first is: It’s the best proxy for AWS growth in the private markets.

Sales Recruiting 167

Sales Recruiting Development Team Review Technical Review Sales Hiring 167

Intercom, Inc.

JANUARY 3, 2020

If I think about the file system thing, that probably has as much to do with things moving the cloud and then –. And then the file system – no one seems to have made it work. I guess Dropbox is the exception, but their file system more so lives on your device and syncs with the cloud. Emmet: Yeah, that’s true.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Sales Hacker

NOVEMBER 10, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. So my wife was pregnant back in Philadelphia and the baby was due in March. They’re awful. I’m done.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

Sales Hacker

OCTOBER 7, 2021

I had never quit a job before unless it was due to a promotion or a better opportunity. Cassie is an operating partner at Primary Venture Partners, where she works closely with Primary’s portfolio companies to help them build, scale and optimize their go-to-market efforts. What you do matters, but character matters more.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

APRIL 28, 2021

Startups are designed to grow quickly, but high growth rates can generate huge costs as new infrastructure is introduced and scaled to meet demand. Assessing optimizations of wide-scale operations, e.g. choosing the right auto-scaling policies for your workloads. So, what are our principles and processes?

Management 211

Management Government Cost optimization & reporting Engineering 211

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale.

Scale 51

Scale Startup Technical Review Software Review 51