Intercom, Inc.

FEBRUARY 26, 2018

Our engineers also write a lot of Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure. We quickly discounted this as it didn’t fit with our three pillars of Run Less Software and decided to consolidate on MySQL, specifically on AWS MySQL.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

FEBRUARY 1, 2021

What I do know, is if you leave this position vacant for even a month — you’re putting Second Order Revenue at risk. In that case, his or her job is, at the end of the day, (x) to increase your revenue per lead and (y) get more leads. But not making the hire at all is pretty awful, too.

Sales Hiring 273

Sales Hiring Part-Time VPE Scale Sales Recruiting 273

Sales Hacker

MARCH 1, 2019

Sales orgs doubling down on efficiency (revenue and operational). We drink our own champagne too, using our platform to accelerate revenue internally. How to track and measure results that make your team a revenue-generating machine. The accelerated rise of Omnichannel sales. Outreach does that for its 3000+ customers every day.

Scale 58

Scale Engagement Sales AWS 58

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

Intercom, Inc.

OCTOBER 14, 2019

It’s allowed me to practice sales in a way that leads to favorable outcomes for all parties – purchases that solve real business problems and drive sustainable revenue for the company. Products like Amazon Web Services (AWS) and the rise of engineering talent globally have reduced the barrier of entry for software startups in recent years.

Software Review 162

Software Review AWS Social Media Machine Learning 162

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. The Exceptional Leadership Institute for Women. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. Amazon Web Services (AWS). President | Chief Revenue Officer. Chief Revenue Officer (CRO). Chief Revenue Officer. Sales Development.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

AUGUST 8, 2023

In a fascinating workshop session, Miao shares his thoughts on how finance teams can contribute to company strategy and grow revenue. Strategic Finance optimizes a company’s underlying business model to create long-term value by increasing revenue and decreasing costs. SaaStr Workshop Wednesdays are LIVE every Wednesday.

Scale 177

Scale Finance Outsourcing Services Sales Recruiting 177

SaaStr

JUNE 3, 2020

And then I spent a year at Salesforce working on Marc Benioff’s extended leadership team, and really had a chance to learn how important trust can be, and also really learn from Salesforce, from Mark, how do you really build a global SaaS leader at scale? And that company grew very quickly. They can make donations for those charities.

Software Review 181

Software Review Scale Technical Review SaaS 181

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. And I remember being at that Dreamforce in 2009, which was awful. Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW. Be careful.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

MARCH 22, 2023

Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks. You know they’ll demand your products, so it’s time to show up with the right leadership, support, services, training, and whatever else you decide you’ll need for your business.

Scale 201

Scale Scaling AWS Sales Hiring 201

SaaStr

DECEMBER 14, 2021

The reality was that they were heavily relying on the enterprise deals closed by the leadership team. million revenue quarter…In reality, though, we were still the founder-led sales company.”. Even after that exciting third year of growth, leadership at Treasure Data began noticing the lack of product-market fit. million and $1.2

Sales Hiring 270

Sales Hiring Data AWS Leadership 270

Intercom, Inc.

OCTOBER 1, 2020

But you need to make sure that you’re aligned with the sales leadership. And then all the stuff that you know is going to help you drive revenue, keep the company healthy, give you that long-term future that you can invest in. ” They’re very justifiably saying, “Not right now, Des,” and it makes a lot of sense.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

But you need to make sure that you’re aligned with the sales leadership. And then all the stuff that you know is going to help you drive revenue, keep the company healthy, give you that long-term future that you can invest in. ” They’re very justifiably saying, “Not right now, Des,” and it makes a lot of sense.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices. Apply here: [link].

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SaaStr

JUNE 4, 2022

But a few thoughts on “the hardest part” for the first few stages: From $1-$100k in ARR, the hardest part is often how little revenue you get from each customer. So much work, so little revenue. Enough to pay some salaries and AWS bills, but it’s not that much. It’s just so much revenue to add in absolute terms.

SaaS 348

SaaS Headcount AWS Churn 348

SmartKarrot

NOVEMBER 18, 2020

Improve platform and services adoption rate and minimize customer and revenue churn. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

OCTOBER 15, 2019

We’d be putting a lot of energy, a lot of time into something that wasn’t going to turn into a revenue stream for us. We decided to tackle because we go after manufacturing companies, they don’t… we didn’t decide to look at revenue. Lauren A.: Lauren A.: They gave a presentation to their boss.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

SaaStr

AUGUST 10, 2023

They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. You’ll notice an evolution in how you approach customers, board meetings, and leadership. A customer has to be successful with your product before it’s revenue. And let’s say you have 10-20 sellers.

Scale 188

Scale Scaling Sales Hiring Cloud 188

SaaStr

JANUARY 25, 2022

But a few thoughts on “the hardest part” for the first few stages: From $1-$100k in ARR, the hardest part is often how little revenue you get from each customer. So much work, so little revenue. Enough to pay some salaries and AWS bills, but it’s not that much. It’s just so much revenue to add in absolute terms.

Headcount 226

Headcount AWS SaaS Churn 226

SaaStr

SEPTEMBER 28, 2023

80% of the revenue is in the Enterprise. If you go back 10-15 years, when people ask about build vs. buy for the long-term, people would consider building their own data center if they were spending $100k/month on AWS. Today, companies spend over $10M/month on AWS — companies like Lyft, Pinterest, and Stripe. It’s not an option.

Enterprise readiness 229

Enterprise readiness Payment Solutions Enterprise Payments 229

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. A lot of founders say “Hey, our professional services is growing, and it’s becoming 30, 35 percent of revenues.” Loving our podcast content?

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

MAY 23, 2019

I’ve also had more than 10 years of CMO experience, including a good run at Business Objects where I ran marketing as we grew from 30 million to over a billion in revenue during a nine-year period. ” And, of course, I mean look at all the stuff they’ve done since: AWS, Mechanical Turk, the fulfillment model.

Sales Hiring 119

Sales Hiring Underperforming Technical Team Scale Startup 119

SaaStr

SEPTEMBER 12, 2019

Enterprise value per revenue is 10X. I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. It will completely change your revenue numbers. Some things I want to call out here, faster growth rates. 35% versus 25% in SaaS. That’s incredible. Higher multiples.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

APRIL 24, 2020

As for John, prior to Domo he served as vice president for strategy and business operations for Adobe’s Digital Experience business, driving more than $3 billion in annual revenue. How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this?

Scale 215

Scale Leadership Strategy Technology 215

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). Siddhartha is a host of one of the top 15 Business podcasts in Asia named 100x Entrepreneur.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. And then, just saving your VP time, so that they can really focus on the more strategic and look at the long vision, instead of trying to put all of these different Excel sheets together, to tell a story that actually makes sense to leadership. That’s what I would be looking at: time and effort.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

MAY 14, 2019

And recently you released plans to reach a billion of revenue next year. We ended just shy of $600 million dollar in revenue for the year. So we feel very confident, increasingly confident, about getting to a billion dollars in revenue by 2020 and that’s gonna be a fun milestone, you know? Mikkel : 2020. Easy, easy, easy.

Cloud 186

Cloud Sales Recruiting Scale AWS 186

ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a globally recognized, award-winning revenue enablement executive.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

SEPTEMBER 14, 2021

They’ve got a new website to learn how Outreach performs the act of outreach, how the team follows up with every lead in record time after virtual events, how they turn leads into revenue. Prior to joining Bamboo, Amy spent more than 15 years in technology and marketing leadership roles in the greater Seattle area. Amy: Totally.

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

Audacix

AUGUST 11, 2023

Here the "worm" is being well prepared to ensure your company stays compliant with this far-reaching legislation and avoids penalties, the goliath among which is the fine of 4% of your company's global revenues! Examples include: Veronis, Azure Purview, AWS Macie. It's a lot to take in and you certainly can't do it alone.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. At the end of the day, Twilio still sells communications, AWS still sells servers, but the way we’re selling it is different than how it was done in yesteryear.

Scale 287

Scale Underperforming Technical Team Engineering Wireless 287

SaaStr

DECEMBER 13, 2019

And what that has resulted in is that you have CIOs and their leadership teams are basically involved in architecting systems across the company and what those basically mean. Number two, as a result, they have a much better impact on the revenue side. How do we basically accelerate revenue? Harry Stebbings: Totally.

Technical Advisors 160

Technical Advisors Scale Technical Review Payment Solutions 160

SaaStr

OCTOBER 3, 2019

To me, companies will always be trying to innovate around how do they serve their customers better and their employees better in order to build their businesses and drive more revenue. And those of us and those of you who are involved in these companies, even the successful ones look an awful lot more like this.

SaaS 144

SaaS Sales Hiring Scale Innovation 144

Sales Hacker

JANUARY 25, 2019

Or, your SKO can be a colossal waste of time and money that will leave your sales reps questioning your leadership. Meet with your leadership team ahead of time and determine what the primary purpose of your SKO will be. 2x total revenue this year. As a general rule, we humans are pretty awful at retaining information.

Sales Hiring 63

Sales Hiring Sales AWS Leadership 63

Sales Hacker

SEPTEMBER 29, 2020

Sam Jacobs : Where are you on your revenue journey? Vishal Sunak: Thankfully now I have a great sales team filled with great sales leadership. I got the infrastructure, I got the AWS bill, don’t worry about it. RELATED: Key Qualities of great Sales Leadership w/ Dan Fougere. Sam Jacobs : How many people work there?

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

SEPTEMBER 13, 2020

If you look at the IAS vendors, they passed $130 billion revenue milestone this year. We’ve all seen AWS and what they’ve done with their platform. What that does is not only did it accelerate the top line revenue for Shopify, but it dramatically opened up their total addressable market on a revenue basis. .

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158