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Building a team of rockstar product managers and leaders is hard, but even harder is to scale the team by hiring and growing senior talent in global locations while maintaining a culture of innovation, impact, and integrity. Successful co-innovation for our customers needs strong partnerships between Customer Success and Product Leadership.
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It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. We take care of most of Intercom’s backend technologies. Geoffrey: A lot of this is about choosing standard, or maybe even “boring” technologies.
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And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. There is, you know, tons of innovation, tons of new categories being created every year. They can make donations for those charities.
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